Industry:Not ApplicableEmployment Period:August 2019 to December 2019 (4 Months)Duties and Responsibilities:Answering inbound calls, making outbound calls, and responding to other queries via email.
Ensuring that customers' requests are managed in an appropriate and timely manner.
Developing, organizing, and maintaining accurate files in the database.
Maximizing different client tools and applications for customer management and servicing.
Candidate No. 453242
PLAY AUDIO
MICHELLE
Customer Support
Phone Support Agent
Email Support Agent
Data Entry Specialist
Skills
★★★ Advanced:
Data Entry, Data Encoding, Communication Skills, Customer Experience, more
★★ Intermediate:
Adobe Photoshop, HTML, CSS, more
Hourly Rate Gauge
Today's value AUD $14.88
$13.13
if $ 1 = PHP 42$16.43
if $ 1 = PHP 30Currency Fluctuation Range
*includes service fee. Please note that hourly rates are linked to the exchange rate, and fluctuate slightly from month to month.
Employment Preferences
Availability:
Part Time
Preferred Timezone:
Australian Western Standard Time, Australian Central Standard Time, Australian Eastern Standard Time, New Zealand Daylight Time, Hawaii Standard Time, Alaska Standard Time, US Pacific Standard Time, US Mountain Standard Time, US Central Standard Time, UK London, US Eastern Standard Time
Hourly & Monthly Rate:
(inclusive of service fee)
Part Time: AUD $14.88 per hour or $1289.32 per month
*Plus GST for Australian Businesses
Remote Staff Recruiter Comments
Employment History
CUSTOMER SUPPORT
DATA ANALYST
Industry:Not ApplicableEmployment Period:October 2020 to April 2022 (18 Months)Duties and Responsibilities:Responsible for understanding client policies and guidelines and making decisions based on them.
Reviewing user reports regarding website content.
Identifying improvement opportunities in workflow and suggesting solutions.
Interpreting data, analyzing results using statistical techniques.
REAL ESTATE VIRTUAL ASSISTANT | APPRAISAL COORDINATOR
Industry:Not ApplicableEmployment Period:January 2021 to January 2023 (24 Months)Duties and Responsibilities:Assisting in all data entry and administrative tasks.
Responsible for the appraiser's onboarding setup & updating the appraiser's information in CRM
Managing the appraiser's email for order bids/ property quotations.
Coordinating the appraisal process by scheduling appraisers to visit properties, coordinating with clients regarding inspection requirements, and scheduling inspections with local authorities.
Handling inbound and outbound calls from loan officers, listing agents, underwriters, and property owners.
Documenting the appraiser's report on Monday.com in an organized manner to maintain an archive of past appraisals.
Performing research on property values for a specific geographic area or neighborhood to determine whether it
aligns with the appraiser's preference.
Responsible for submitting the completed report of the appraiser through AMC portals.
Ensuring that all documents (Letters of engagement, Invoices, Sales Contracts) are entered and compiled correctly in the business software.
Education History
Field of Study:
Not Applicable
Major:
Information Technology
Graduation Date:
May 2019
Located In:
Philippines
License and Certification:
Not Applicable
Skills
★★★ Advanced:
Data Entry, Data Encoding, Communication Skills, Customer Experience
★★ Intermediate:
Adobe Photoshop, HTML, CSS
Work at Home Capabilities
Internet Bandwidth:
Between 5mbps to 100mbps
Working Environment:
Private Room
Speed Test Result:
https://www.speedtest.net/result/14265674030
Internet Type:
Fiber
Hardware Type:
Laptop
Brand Name:
Acer
Processor:
Intel Core i5
Operating System:
Windows 11
Strongest Behaviors
- Cautious; follows a well-established and proven plan to avoid making mistakes. Does the background research necessary to have proof to support decisions before action is taken.
- Detail-oriented and accommodating; most comfortable working as part of a well-defined team for which they produce high-quality output and decisions.
- Socially-focused, naturally empathizes with people, easily seeing their point of view or understanding their emotions. Positive, non-threatening communication.
Behavioral SummaryA pleasant and extraverted person, Michelle Rose is an effective communicator, able to stimulate and motivate others while being aware of and responsive to their needs and concerns. Their congenial personality and friendly, interested attitude make them readily approachable. Michelle Rose gets along easily with a wide variety of people.
Eager to be sure that things are done exactly right, they’ll follow-up carefully and closely if the work requires delegation of details to others. When it is necessary to be critical, will try to do that in a constructive, supportive manner. Their sense of urgency and sense of duty combine to make someone who is actively concerned about the timeliness, as well as the correctness, of any work for which they are held responsible.