Candidate No. 452915
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Nelli

Customer Support

Telemarketer

Outbound Sales Specialist

Lead Generation Specialist

Skills

★★★ Advanced:

Customer Service, Inbound Sales, Appointment Setting, Lead Generation, more

★★ Intermediate:

Project Management, more

Hourly Rate Gauge

Today's value  AUD $11.59

$10.38

if $ 1 = PHP 42

$12.58

if $ 1 = PHP 30
Currency Fluctuation Range

*includes service fee. Please note that hourly rates are linked to the exchange rate, and fluctuate slightly from month to month.

Employment Preferences

Availability:

 Full Time

Preferred Timezone:

New Zealand Daylight Time, Hawaii Standard Time, Alaska Standard Time, US Pacific Standard Time, US Mountain Standard Time, US Central Standard Time, US Eastern Standard Time

Hourly & Monthly Rate:
(inclusive of service fee)

Full Time: AUD $11.59 per hour or $2008.83 per month

*Plus GST for Australian Businesses
Remote Staff Recruiter Comments

Nelli brings over 9 years of sales and customer service experience across various industries including telecommunications, finance, publishing, utilities, and education. She is highly skilled in outbound appointment setting, lead generation, Salesforce CRM, and customer service, making her a strong fit for roles that demand communication, persuasion, and pipeline management.

  • Strong focus on outbound calling, CRM usage, objection handling, and appointment setting.
  • Proactively collaborated with sales teams and exceeded quotas.
  • Specialized in lead generation through LinkedIn and Google Chrome.
  • Demonstrated experience in qualifying leads and closing via appointment scheduling.
  • She is familiar with Salesforce and LinkedIn Sales Navigator.
Key Skills
  • Salesforce CRM (Advanced)
  • Outbound Appointment Setting (Advanced)
  • Inbound/Outbound Sales (Advanced)
  • Customer Service (Advanced)
  • Project Management (Advanced)
  • Lead Generation (Advanced)
  • Calendar Management (Advanced)

Predictive Index Behavioral Profile - Venturer

  • Proactivity, assertiveness, and sense of urgency in driving to reach personal goals. Openly challenges the world.
  • Independent in putting forth their own ideas, which are often innovative and, if implemented, cause change. Resourcefully works through or around anything blocking completion of what they want to accomplish; aggressive when challenged.
  • Impatient for results, puts pressure on themself and others for rapid implementation, and is far less productive when doing routine work.

Behavioral Summary

Nelli is a distinctly independent and individualistic person, strong-minded and determined. Venturesome, will “stick their neck out”; and take responsibility for risks when they believe they are right. The challenge of new problems and new ventures is stimulating and will be responded to with action. They have a lot of confidence in themself, their own knowledge, ability and decisions.

  • Nelli has previously worked as a Sales Representative, Appointment Setter, Customer Service Representative and Sales Virtual Assistant. She also got a promotion as an Operations Supervisor and Subject Matter Expert. She has worked in various BPO companies where she catered clients in the US, Switzerland, California, UK and Australia. She has handled accounts in the field of telecommunications, publishing, banking, solar, printing and media company. She is confident in supporting the following tasks:
    • B2B campaign
    • Lead generation
    • Appointment setting
    • Project management
    • Telemarketing
    • Inbound Sales
    • Outbound Sales
  • She is proficient in systems such as Trello, CRM, LinkedIn, and Sales Navigator, Avaya, Ring Central, Cloud Talk
  • Nelli is available to start immediately and she is amenable to working the day or night shift for any part-time or fulltime position.

Predictive Index Behavioral Profile - Promoter

Strongest Behaviors:

  • Proactively connects quickly to others; open and sharing. Builds and leverages relationships to get work done.
  • Comfortably fluent and fast talk, in volume. Enthusiastically persuades and motivates others by considering their point of view and adjusting delivery.
  • Collaborative; usually works with and through others. Intuitive understanding of team cohesion, dynamics, and interpersonal relations.
Behavioral Summary:

Nelli is an outgoing, talkative, very friendly individual, a lively and stimulating communicator. A good mixer who is poised, active and responsive in social situations.

The complete extravert; informal and uninhibited in her behavior; understands people well and is capable of using that understanding to gain the friendship and cooperation of others. It is important to her to be liked and accepted, and she express herself to individuals or groups with warmth and enthusiasm. Easily understands and accepts other viewpoints, ideas, and feelings, and can be effective at getting diverse groups to come together and collaborate.

Employment History
CUSTOMER SERVICE REPRESENTATIVE
Industry:Call Center / IT-Enabled Services / BPOEmployment Period:March 2017 to March 2018 (12 Months)Duties and Responsibilities:I handle customer inquiries, troubleshoot issues, process orders and payments, interpret bills, and engage in retention activities for telecommunications accounts. Additionally, I can recommend phone accessories and devices based on customer needs.
CUSTOMER SALES REPRESENTATIVE
Industry:Call Center / IT-Enabled Services / BPOEmployment Period:August 2014 to February 2017 (30 Months)Duties and Responsibilities:In my role in outbound telemarketing for B2B sales, I handle inquiries and concerns regarding subscription renewals and new subscriptions for business magazine subscriptions targeted at print and media companies.
Primary English Teacher
Industry:EducationEmployment Period:April 2023 to September 2023 (5 Months)Duties and Responsibilities:
  • Teaching basic English Subject for primary kids 
  • Assist the kids for learning curve and go through with their modules 
SALES & MARKETING CONSULTANT
Industry:Printing / PublishingEmployment Period:May 2018 to January 2020 (20 Months)Duties and Responsibilities:My responsibilities include outbound telemarketing to sell publishing and marketing services to self-published authors in the USA, Australia, and the UK. I also manage invoicing, billing, project management, and post-production tasks. Additionally, I generate leads through Amazon, Google, and the company CRM, and I set appointments for follow-up.
CUSTOMER SERVICE REPRESENTATIVE
Industry:Banking / Financial ServicesEmployment Period:February 2020 to February 2021 (12 Months)Duties and Responsibilities:I manage customer inquiries, billing, collections, and retention activities for a small financial institution in the USA. My role includes handling inbound calls and making outbound calls for payments and collections.
SALES DEVELOPMENT REPRESENTATIVE
Industry:Utilities / PowerEmployment Period:March 2021 to June 2022 (15 Months)Duties and Responsibilities:My responsibilities include generating leads using the company CRM, Salesforce, and LinkedIn Sales Navigator. I actively engage in sales prospecting and arrange appointments for my sales manager to help facilitate sales closures. Additionally, I manage adjustments to solar bids, address inbound inquiries, handle customer concerns, and develop retention strategies.
SALES DEVELOPMENT REPRESENTATIVE
Industry:Banking / Financial ServicesEmployment Period:July 2022 to December 2023 (17 Months)Duties and Responsibilities:I am responsible for making outbound calls to owners, managers, and directors of gas stations and convenience stores to secure space for our Bitcoin kiosks. My duties include generating leads using Google Chrome, LinkedIn Sales Navigator, and Salesforce. Additionally, I qualify leads through cold calling and set up appointments before handing them over to the project manager upon signing the contract.
APPOINTMENT SETTER
Industry:TelecommunicationEmployment Period:May 2024 to December 2024 (7 Months)Duties and Responsibilities:The role involves making outbound calls to businesses using a large lead database. The goal is to deliver persuasive pitches that emphasize competitive advantages and address any objections to secure appointments. Responsibilities include accurately logging activities in the CRM system, collaborating with sales teams to share insights, and consistently meeting or exceeding appointment quotas.
Education History

Field of Study:

Business Studies/Administration/Management

Major:

Associate Degree in Financial Accounting

Graduation Date:

April 2022

Located In:

United States

License and Certification:

Advance English - American Council on the Teaching of Foreign Languages

 

Skills

★★★ Advanced:
Customer Service, Inbound Sales, Appointment Setting, Lead Generation, Outbound Appointment Setting, Outbound Sales, Project Management, Administrative Support, Calendar Management, Salesforce CRM

★★ Intermediate:
Project Management

Work at Home Capabilities

Internet Bandwidth:

100 Mbps and above

Working Environment:

Private Room

Speed Test Result:

100 mbps

Internet Type:

Fiber

Hardware Type:

Laptop

Brand Name:

Asus

Processor:

AMD Ryzen 3

Operating System:

Windows 10