Candidate No. 452849
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Loyd Martin

Administrative

Phone Support Agent

Email Support Agent

Chat Support Agent

Skills

★★★ Advanced:

Customer Service, Salesforce CRM, Remote Access, Microsoft Excel, more

★★ Intermediate:

Communication Skills, Email Support, Inbound Sales, more

Hourly Rate Gauge

Today's value  AUD $9.12

$8.32

if $ 1 = PHP 42

$9.70

if $ 1 = PHP 30
Currency Fluctuation Range

*includes service fee. Please note that hourly rates are linked to the exchange rate, and fluctuate slightly from month to month.

Employment Preferences

Availability:

 Full Time Part Time

Preferred Timezone:

Australian Eastern Standard Time, Australian Central Standard Time, Australian Western Standard Time, US Pacific Standard Time, US Mountain Standard Time, US Central Standard Time

Hourly & Monthly Rate:
(inclusive of service fee)

Part Time: AUD $9.12 per hour or $790.74 per month
Full Time: AUD $9.12 per hour or $1581.48 per month

*Plus GST for Australian Businesses
Remote Staff Recruiter Comments
  • Loyd has been working since 2018 after finishing his bachelor's degree in hotel and restaurant management. He started as a Casino Dealer in a local company and then worked in various BPO companies as a Process Associate, Travel Associate, and Viewer Advocate Associate.
  • He has catered to US clients within the financial technology, travel, and streaming companies.
  • He is competent in providing support to the following tasks:
    • customer handling via calls
    • email management
    • data entry
    • generate reports
    • records management
  • He got an award as the Top 5 agent.
  • He is adept at using Salesforce, Microsoft Office, Microsoft 365, and Google Suite. 
  • Loyd is ready to start ASAP for any full-time or part-time positions.
Predictive Index Behavioral Profile - Collaborator

Strongest Behaviors
  • Persistence; consistent pursuit of goals in a calm, methodical manner even when setbacks occur.
  • Tolerant, easy-going, and uncritical in getting along with others. A focused listener.
  • Works steadily at an even pace; most productive with fewer interruptions.
Behavioral Summary
Loyd Martin is a warm, informal, outgoing, and congenial person who gets along comfortably with most people, meets new people easily and enjoys doing so, and works as well in group situations as well as one-on-one. A persistent, eager helper; has the kind of comfort with intangibles required to do work requiring an intuitive understanding of others’ viewpoints and feelings.

He can reach and stimulate others while being aware of and sympathetically interested in their needs. Unselfish and derives satisfaction from doing things for other people and being liked and appreciated by them for doing so.

Employment History
Viewer Advocate Associate
Industry:Call Center / IT-Enabled Services / BPOEmployment Period:November 2022 to April 2023 (5 Months)Duties and Responsibilities:
  • Provide exceptional service to customers during each interaction.
  • Troubleshooting.
  • Adhere to all company guidelines regarding the delivery of service and support to customers.
  • Upselling different products in every interaction.
  • Answering inquiries.
  • Analyze all issues of internal and external clients and provide effective resolutions for the same.
  • Communicating with the customer thru calls.
Travel Associate
Industry:Call Center / IT-Enabled Services / BPOEmployment Period:March 2022 to November 2022 (8 Months)Duties and Responsibilities:
  • Maintaining records: A travel associate should maintain accurate records of the Flight Attendants.
  • Providing customer support: A travel associate should be available to answer Flight Attendants' questions and provide support throughout the travel process.
  • Handling travel-related issues: If there are any issues with the schedule of the flight attendant, if there are canceled flights or emergency leaves. A travel associate should be able to assist Flight attendants in resolving their issues. Communicating with the Flight attendants through Calls, chat, and email.
Process Associate
Industry:Call Center / IT-Enabled Services / BPOEmployment Period:March 2021 to November 2021 (8 Months)Duties and Responsibilities:
  • Monitor all transactions and ensure compliance with quality regulations.
  • Maintain effective relationships with clients.
  • Coordinate with internal and external clients and provide assistance on the phone and resolved all queries.
  • Analyze all issues of internal and external clients and provide effective resolutions for the same.
Casino dealer
Industry:Hotel / HospitalityEmployment Period:November 2018 to November 2020 (24 Months)Duties and Responsibilities:
  • Providing exceptional customer service on every interaction with players.
  • Mentally calculating the payouts due to winners and giving out winnings in chips. Exchange money for chips and collect chips for losing bets and direct winning patrons to the cashier at the end of the gaming session for payout.
  • Prepare any end-of-shift reports, bookkeeping, and other administrative duties as determined by supervisors and tidy areas for the next dealer.
  • Provide information about the rules of the game and observe players for appropriate activity while at the table.
Education History

Field of Study:

Food & Beverage Services Management

Major:

Not Applicable

Graduation Date:

December 2018

Located In:

Philippines

License and Certification:

Not Applicable

Skills

★★★ Advanced:
Customer Service, Salesforce CRM, Remote Access, Microsoft Excel, Data Entry, Calendar Management, Email management, Google Apps, Customer Experience, Canva

★★ Intermediate:
Communication Skills, Email Support, Inbound Sales

Work at Home Capabilities

Internet Bandwidth:

Between 5mbps to 100mbps

Working Environment:

Private Room

Speed Test Result:

https://www.speedtest.net/result/15501085088

Internet Type:

Fiber

Hardware Type:

Desktop

Brand Name:

Ryzen

Processor:

AMD Ryzen 5 3600 6-Core Processor 3.59 GHz

Operating System:

Windows 10