Candidate No. 452139
PLAY AUDIO
Pamela

Customer Support

Technical Support Specialist

Phone Support Agent

Chat Support Agent

Skills

★★★ Advanced:

Technical Support, Customer Experience, more

★★ Intermediate:

Technical Support, Email Support, more

Hourly Rate Gauge

Today's value  AUD $11.59

$10.38

if $ 1 = PHP 42

$12.58

if $ 1 = PHP 30
Currency Fluctuation Range

*includes service fee. Please note that hourly rates are linked to the exchange rate, and fluctuate slightly from month to month.

Employment Preferences

Availability:

 Full Time

Preferred Timezone:

Australian Western Standard Time, Australian Central Standard Time, Australian Eastern Standard Time, New Zealand Daylight Time

Hourly & Monthly Rate:
(inclusive of service fee)

Full Time: AUD $11.59 per hour or $2008.83 per month

*Plus GST for Australian Businesses
Remote Staff Recruiter Comments
  • Pamela has more than 4 years of relevant work experience in the BPO industry.
  • She has catered costumers/clients in the US, Australia, Canada and India.
  • She has gained solid background in costumer handling, taking inbound and outbound calls, providing technical support via chat and email, troubleshooting, resolving customer’s inquiries and payment processing.
  • She is proficient with the following tools:
    • CRM
    • Siebel
    • MyCSP portal
    • Microsoft Office applications
    • Canva
  • Pamela can confidently express her thoughts well.
  • She is available to start immediately
Employment History
Outbound Representative
Industry:Call Center / IT-Enabled Services / BPOEmployment Period:April 2017 to June 2017 (2 Months)Duties and Responsibilities:
  • Making cold calls to leads on a list until we find a customer that fits the qualifications that we have for the certain subscription of the account.
Technical Support Representative
Industry:Call Center / IT-Enabled Services / BPOEmployment Period:August 2017 to August 2019 (24 Months)Duties and Responsibilities:
  • Assisting customer customer queries and technical difficulties for the service.
  • Answering queries about billing and other account issues such as unauthorized access to their accounts as well as scheduling and rescheduling installation and service work orders.
Customer Service Representative
Industry:Call Center / IT-Enabled Services / BPOEmployment Period:August 2019 to August 2020 (12 Months)Duties and Responsibilities:
  • Assisting customer account issues and services including reset of password, basic billing concerns and issues with recovering account.
Account Specialists/Client Service Associate
Industry:Call Center / IT-Enabled Services / BPOEmployment Period:June 2021 to May 2022 (11 Months)Duties and Responsibilities:Account Specialists || January 2022 - May 2022
  • Fixing issues with the merchants/user's account. Namely billing, technical issues, taxes, etc.
Client Service Associate || June 2021- Dec 2021
  • Handling billing issues, ads, ad delivery issues and account issue for Advertising Clients.
Education History

Field of Study:

Hospitality/Tourism/Hotel Management

Major:

Not Applicable

Graduation Date:

January 2017

Located In:

Philippines

License and Certification:

Not Applicable

Skills

★★★ Advanced:
Technical Support, Customer Experience

★★ Intermediate:
Technical Support, Email Support

Work at Home Capabilities

Internet Bandwidth:

100 Mbps and above

Working Environment:

Private Room

Speed Test Result:

Download: 111.67, Upload: 105.79

Internet Type:

Fiber

Hardware Type:

Laptop

Brand Name:

ASUS PRO

Processor:

Intel Core i5-8250OU CPU

Operating System:

Windows 10