Candidate No. 451063
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Xerxes June

Customer Support

Technical Support Specialist

Phone Support Agent

Email Support Agent

Skills

★★★ Advanced:

Customer Service, Cold Calling, Supervisory Skills, more

★★ Intermediate:

Appointment Setting, Lead Generation, more

Hourly Rate Gauge

Today's value  AUD $9.95

$9.01

if $ 1 = PHP 42

$10.66

if $ 1 = PHP 30
Currency Fluctuation Range

*includes service fee. Please note that hourly rates are linked to the exchange rate, and fluctuate slightly from month to month.

Employment Preferences

Availability:

 Full Time Part Time

Preferred Timezone:

Australian Western Standard Time, Australian Central Standard Time, Australian Eastern Standard Time, New Zealand Daylight Time

Hourly & Monthly Rate:
(inclusive of service fee)

Part Time: AUD $9.95 per hour or $861.97 per month
Full Time: AUD $9.95 per hour or $1723.93 per month

*Plus GST for Australian Businesses
Remote Staff Recruiter Comments
  • June is a graduate of Business Management and has been working for 10+ years. Most of his employment was in the BPO where he handled campaigns in online gaming, telco, credit card, and mortgage. In 2018, he shifted to remote work and provided his services to employers in digital marketing and healthcare. He held various roles such as Customer Service Representative, Senior Agent, Supervisor/Staffing Coordinator, Account Specialist, and Digital Marketing Development Representative.
  • In more than 10 years, he became proficient in the following:
    • Cold Calling
    • Sales (B2B)
    • Social Media Marketing
    • Email Management
    • Appointment Setting
    • Customer support (inbound and outbound)
    • Collections
    • Team handling
    • Lead mining
  • Some of the applications he used are Salesforce CRM, LinkedIn, and Seamless.ai.
  • He can start immediately and is amenable to work during the day, whether part-time or full-time.
Predictive Index Behavioral Profile - Altruist

Strongest Behaviors
  • Careful with rules; precise, "by the book", fast-paced, and literal in interpreting rules, schedules and results.
  • Detail-oriented and thorough; works to ensure things don’t fall through the cracks, and follows up to ensure they’re done properly and on time.
  • Detail-oriented and accommodating; most comfortable working as part of a well-defined team for which they produce high-quality output and decisions.
Behavioral Summary

Unassuming, unselfish and has a genuine interest in other people and a strong, intuitive understanding of them. Outgoing and friendly, they enjoy working with others and is lively, warm company.

A pleasant and extraverted person, Xerxes June is an effective communicator, able to stimulate and motivate others while being aware of and responsive to their needs and concerns. Their congenial personality and friendly, interested attitude make them readily approachable. Xerxes June gets along easily with a wide variety of people.

Employment History
Account Specialist
Industry:Call Center / IT-Enabled Services / BPOEmployment Period:April 2021 to October 2022 (18 Months)Duties and Responsibilities:
  • Assisted customers with concerns and questions about their account, devices and services
  • Offer services and products that would benefit the customer in using their phone
  • Build rapport with tenured customers by acknowledging their loyalty as customers and showing concern for their questions no matter how long they have been a customer
  • Partnered with upper management to create an unforgettable customer experience
  • Answer 30-60 inbound calls
  • Assist new customers get accumulated to service with T-Mobile
  • Answer and provide knowledge about their account, plan, device, due date, and monthly charge
  • Offer additional services that would add to their use and enjoyment of services and devices
  • Build rapport with new customers by making their transition to as easy as possible while making them feel like family
Supervisor/Staffing Coordinator
Industry:Healthcare / MedicalEmployment Period:June 2018 to February 2021 (32 Months)Duties and Responsibilities:
  • Investigate the company's staffing needs and take actions to staff accordingly
  • Work closely with the recruiter and Director of HR to set goals-based staffing needs
  • Identify hard to fill roles and take proactive actions
  • Assist in candidate screening and interviewing
  • Assist in new employee onboarding
  • Evaluate new staff training needs and schedule training sessions
  • Assist with new employee orientation
  • Design, plan and make work shifts schedules and training schedules
  • Provide assistance with payroll procedures and activities
  • Identify staffing and recruiting key performance indicator
  • Prepare and present key performance indicator reports
  • Create, present and submit reports for upper management
Marketing Analyst
Industry:Manufacturing / ProductionEmployment Period:June 2005 to August 2009 (50 Months)Duties and Responsibilities:
  • Examine a campaign's return on investment.
  • Identify new market opportunities.
  • Complete concept-testing for new products.
  • Perform extensive market research.
  • Determine brand perceptions and reputations.
  • Evaluate market penetration.
  • Develop groups and solicit customer feedback.
  • Analyze marketing metrics to identify cause and effect relationships.
  • Identify positive financial outcomes to increase profitability.
Supervisor
Industry:Call Center / IT-Enabled Services / BPOEmployment Period:August 2009 to January 2013 (41 Months)Duties and Responsibilities:
  • Answer phones and respond to customer requests.
  • This campaign specializes in Online gaming account in the US.
  • It requires multitasking skills since it needs to have fast and dynamic skills in chat, email, and calls.
  • Chat is a different concern same with calls and email. It needs to have a skill which requires exceptional critical thinking for the concern of the client will be resolved in a timely manner.
  • It requires also partial and full verification when a deposit request of the client will be processed in the portal using his credit card details to avoid processing fraud credit cards.
Senior Agent (Billing and Sales/Collections)
Industry:Call Center / IT-Enabled Services / BPOEmployment Period:January 2013 to March 2015 (26 Months)Duties and Responsibilities:
  • Customer Service Billing and Sales Specialist interact with customers via inbound or outbound calls pertaining to give options to customers for them to maximize their savings and time by providing them information regarding the existing promotion has (TV, internet, phone and mobile).
  • Also includes call types: questions pertaining to making payments, payment arrangements, adjustments or other billing inquiries.
  • Processing the payment of the customers and reminding them of their due date.
Customer Service Representative
Industry:Call Center / IT-Enabled Services / BPOEmployment Period:March 2015 to September 2016 (18 Months)Duties and Responsibilities:
  • It was a home-based account.
  • Mortgage Account Particularly Collections.
  • Receiving inbound calls regarding the status of the customer’s loan and also inquiring about their balances on their account.
  • Processing their payments on their account.
  • As a supervisor, I need to monitor calls and provide feedback in order for the agents to have a better grasp of the things that we need to do for the account to be credible.
  • I need to implement also a contingency plan for the improvements of my agents.
  • I need to implement PIP which means Performance Improvement Plan to the agents which below average on their performance.
  • It’s my duty also to relay and cascade all the exquisite details and dynamic changes that have been implemented on the account.
  • It’s 50% calls and 50% email and chats support task.
  • I’m very well versed in multi-tasking.
  • I also take calls when the client tells me that we need everybody to hands on deck.
Customer Service Representative
Industry:Call Center / IT-Enabled Services / BPOEmployment Period:September 2016 to May 2018 (20 Months)Duties and Responsibilities:
  • Processing payment, balance transfer, updating account details, filing billing disputes, and fraud reports.
  • Upselling eligible card product change and providing the benefits of having the card change.
  • Providing also the promotions that they are eligible in their account.
  • Providing Cardholders with the basic terms and conditions on their cards and giving the benefits of choosing their purchase partner.
Digital Marketing Analyst Expert
Industry:Call Center / IT-Enabled Services / BPOEmployment Period:October 2022 to January 2024 (15 Months)Duties and Responsibilities:Cold Calling · Sales · Lead Generation · Social Media Marketing · Business-to Business (B2B) · Email Management · Virtual Assistance · Digital Marketing
Education History

Field of Study:

Business Studies/Administration/Management

Major:

Business Management

Graduation Date:

March 2007

Located In:

Philippines

License and Certification:

Not Applicable

Skills

★★★ Advanced:
Customer Service, Cold Calling, Supervisory Skills

★★ Intermediate:
Appointment Setting, Lead Generation

Work at Home Capabilities

Internet Bandwidth:

25 Mbps

Working Environment:

Private Room

Speed Test Result:

Not Applicable

Internet Type:

Fiber

Hardware Type:

Desktop

Brand Name:

Lenovo

Processor:

Intel Core i5

Operating System:

Windows 10