Candidate No. 450764
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Maria Theresa

Sales

Inbound Sales Representative

Phone Support Agent

Email Support Agent

Skills

★★★ Advanced:

Not Applicable, more

★★ Intermediate:

Not Applicable, more

Hourly Rate Gauge

Today's value  AUD $16.52

$14.50

if $ 1 = PHP 42

$18.35

if $ 1 = PHP 30
Currency Fluctuation Range

*includes service fee. Please note that hourly rates are linked to the exchange rate, and fluctuate slightly from month to month.

Employment Preferences

Availability:

 Full Time Part Time

Preferred Timezone:

Australian Western Standard Time, Australian Central Standard Time, Australian Eastern Standard Time, New Zealand Daylight Time, UK London

Hourly & Monthly Rate:
(inclusive of service fee)

Part Time: AUD $16.52 per hour or $1431.77 per month
Full Time: AUD $14.38 per hour or $2493.16 per month

*Plus GST for Australian Businesses
Remote Staff Recruiter Comments
  • Maria took Computer Science in college. She has been working since 2004 and has diverse employment experience. She was employed in the BPO, security services, logistics, financial services, telecom, e-commerce, and healthcare to name a few. Some of her roles were Customer Service Representative, Trader, Executive Assistant, and Inside Sales Agent.
  • Collectively, her job responsibilities include:
    • Calendar Management: Managing and maintaining calendars, appointments, and schedules
    • Email Management: Handling incoming emails and inquiries
    • Data Entry: Perform data entry and management tasks in the CRM system
    • Customer Retention: Retaining customers who are considering porting out
    • Debt Collection: Responsible for collecting overdue/outstanding balances before they can close or port out their account
    • Sales: Tasked with identifying and generating sales opportunities
    • Customer Support: Answering phone calls and assisting customers/clients with questions or concerns they may have
  • She adeptly used Slack, Notion, Zendesk, Salesforce, Mojo, Fusion, Microsoft Office Apps (Excel, PowerPoint, Teams, Outlook), and Google Workspace.
  • She can start anytime.
  • She prefers working the day shift and can consider EST schedules, whether part-time or full-time.
Predictive Index Behavioral Profile - Scholar

Strongest Behaviors
  • Task-focused; quickly notices and pushes to fix technical problems, assertively cutting through any personal/emotional issues. Has aptitude to spot trends in data or figure out how complex systems work.
  • Independent, analytical, critical, and creative thinking and action; little need for external validation before action. Private.
  • Authoritative and direct, driven to accomplish personal goals; pushes through roadblocks assertively. Communication is direct, to the point, and sometimes brusque.
Behavioral Summary

Maria Theresa is a serious, introspective person and an analytical and disciplined thinker. Careful, thorough and very focused on their responsibilities.

This individual is reserved and will generally express themself in a factual, direct, and succinct manner. A conscientious person, their approach to the work is systematic, methodical, and well organized, based on thorough knowledge of, and respect for “the book”. Working with factual, technical or detailed information, they’ll produce carefully thought-out work of high quality and precision. Whether doing work themself, or delegating to others, follow up is close to ensure high-quality results.

Employment History
Customer Interaction Associate
Industry:Computer / Information Technology (Hardware)Employment Period:October 2004 to April 2005 (6 Months)Duties and Responsibilities:
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Educated customers on promotions to enhance sales
  • Increased sales by offering advice on purchases and promoting additional products
  • Provided accurate information about promotions, customer programs, and products, helping drive high customer retention
  • Issued receipts and processed refunds, credits, or exchanges
  • Assist customers with disputes and troubleshooting
Entry Control Officer / Receptionist
Industry:Security / Law EnforcementEmployment Period:September 2006 to June 2007 (9 Months)Duties and Responsibilities:
  • Interacted with vendors, contractors, and professional services personnel to receive orders, direct activities, and communicate instructions.
  • Monitored and screened visitors to verify accessibility to inter-office personnel
  • Routed incoming mail and messages to relevant personnel without delay.
  • Answered telephone calls to eld inquiries from clients, vendors, and various other callers seeking information
  • Sorted and distributed mail correspondence between departments and personnel, including parcel packaging, preparation, and efficient shipping.
  • Kept reception area clean and neat to give visitors positive impression
  • Directed incoming calls to internal personnel and departments, routing to the best-qualified department.
  • Monitored premises, screened visitors, updated logs, and issued passes to maintain security.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance
  • Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels
  • Checked in visitors, distributed visitor badges, and managed logbooks to comply with security initiatives.
Collection Analyst
Industry:Call Center / IT-Enabled Services / BPOEmployment Period:August 2007 to November 2008 (15 Months)Duties and Responsibilities:
  • Identified, researched, and resolved billing variances to maintain system accuracy and currency
  • Performed targeted collections on past due accounts aged over 60 days
  • Contacted clients with past due accounts to formulate payment plans and discuss restructuring options
  • Resolved conflicts and negotiated mutually beneficial agreements between parties
  • Manage collections for all supply chain, dedicated contract carriage, and transportation management accounts in the USA
  • Collects work from queues generated by Ryder strategies from Fusion credit/collection hosted by eCredit
  • Manage all stop-loss/bankruptcy activity for logistic accounts, including enforcement of contract provisions, lost profit, and equipment shortfall, etc.,
Customer Advisor
Industry:Call Center / IT-Enabled Services / BPOEmployment Period:December 2008 to June 2009 (6 Months)Duties and Responsibilities:
  • Increased customer satisfaction by resolving issues
  • Assist customer requests regarding Top Up, opting into promotions, registration of accounts, and disputes
  • Assist with basic troubleshooting.
Process Executive
Industry:Banking / Financial ServicesEmployment Period:July 2009 to May 2010 (10 Months)Duties and Responsibilities:
  • Monitored client abilities and account information to determine appropriate credit approval decisions
  • Managed account data and verified information with clients, past creditors, and other involved parties
  • Updated client accounts with new information and verified data for informed credit approvals
  • Verified application and account details to accurately assess credit and financial risks of potential clients
  • Worked with clients to de ne and implement terms for approved credit requests
Senior Quality Specialist
Industry:Call Center / IT-Enabled Services / BPOEmployment Period:June 2012 to September 2014 (27 Months)Duties and Responsibilities:
  • Determined root cause of deviations and non-conforming results and implemented appropriate corrective and preventive actions throughout product development process
  • Conducted investigations into questionable test results 
  • Developed and audited practices, programs and reporting system metrics for optimal efficiency
  • Responsible for helping agents meet and exceed metrics, calibration sessions for productivity improvement, call listening and touch base with Team Leads for the focus agents
  • Provide coaching and feedback to agents being monitored
  • Prepare required monthly reports on QA deliverable in a timely manner
High Risk Collection/Resolution Specialist
Industry:Call Center / IT-Enabled Services / BPOEmployment Period:November 2014 to September 2015 (10 Months)Duties and Responsibilities:
  • Maintained a high volume of calls to meet the demands of the busy group
  • Negotiated to collect balance in full
  • Achieved performance goals on a consistent basis
  • Set updrafts and processed immediate payments after conducting thorough research and analysis of accounts
  • Discussed options with delinquent clients in terms of proposed solutions
  • Processed payments and contracts on accounts
  • Counseled debtors on payment options and arranged installment agreements
  • Conducted interviews with disputants, witnesses, and any additional relevant groups or individuals
  • Drove dispute resolutions using effective problem-solving and by guiding mutual understanding of opposing viewpoints
Health Exchange Advisor
Industry:Healthcare / MedicalEmployment Period:September 2015 to March 2016 (6 Months)Duties and Responsibilities:
  • Verified insurance coverage by telephone and online to guarantee proper reimbursement of benefits and estimate patients' financial responsibilities
  • Scanned, received, and sent faxes to appropriate departments, including insurance claims, co-pay assistance information, and patient documentation.
  • Scheduled fact-finding appointments and consultations to determine client needs and overall financial situations
  • Approached potential clients by using direct marketing techniques, including mailings and phone contacts
  • Determined financial needs by assessing existing coverage and aligning new products and services with long-term goals
  • Assist the members in setting up Primary Care Physicians and Specialist File claims and provides the status of Benefit Claims for members
Global Support Specialist
Industry:Banking / Financial ServicesEmployment Period:April 2016 to October 2016 (6 Months)Duties and Responsibilities:
  • Collaborated with vendors to locate replacement components and resolve advanced problems
  • Explained technical information in clear terms to non-technical individuals to promote a better understanding
  • Documented all transactions and support interactions in the system for future reference and addition to knowledge base
  • Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution
  • Broke down and evaluated user problems, using test scripts, personal expertise, and probing questions
  • Engaged end-users and answered questions via email, phone, website live chat, and forums
Inside Sales Agent
Industry:Call Center / IT-Enabled Services / BPOEmployment Period:September 2020 to March 2021 (6 Months)Duties and Responsibilities:
  • Render 6.5 Dial Time per shift.
  • Utilized and contact lead list to generate possible nurtures (Client).
  • Generate a minimum of 22 Hard Seller Nurtures/month ( if applicable )
  • Generate a minimum of 1 Buyer Nurture/day per every 4 contacts ( if applicable )
  • Attend all training put on by Phone Animal LLC or by the assigned client.
Real Estate Sales Acquisitions Manager/Executive Assistant
Industry:Property / Real EstateEmployment Period:February 2021 to May 2024 (39 Months)Duties and Responsibilities:Respond to all leads promptly to drive business growth. Build rapport with prospects and clients to overcome objections and secure deals. Manage leads and follow up consistently using CRM to stay on task until deals are closed. Assess comparable properties, property values, and conditions through research, outreach, data analysis, virtual site visits, and market trends. Prepare letters of intent, real estate market research reports, partnership models, contracts, due diligence documents, and other administrative paperwork for real estate transactions. Act as an intermediary between sellers and buyers to ensure smooth transactions. Convert pre-qualifed real estate leads into new clients. Maintain relationships with homebuyers through phone calls, emails, etc., ensuring they remember our business when ready to buy a home again. Manage and organize calendars. Arrange travel plans. Answer phones, screen calls, and direct them to the appropriate client if necessary. Take notes during meetings. Perform general administrative duties such as fling and preparing contracts. Respond to and send out email requests promptly.
Sales Development Representative
Industry:Consulting (IT / Science / Engineering & Technical)Employment Period:November 2016 to August 2020 (45 Months)Duties and Responsibilities:Lead Generation: Identify and qualify new business opportunities through cold calling, emailing, and networking. Client Relationship Management: Build and maintain strong relationships with potential clients and partners. Sales Strategy: Collaborate with the sales team to develop and implement effective sales strategies. Reporting: Track and report on sales activities and results using CRM software. Product Knowledge: Maintain a deep understanding of the company's products and services to effectively communicate value propositions to clients. Market Research: Conduct thorough market research to identify potential clients and industry trends. Pipeline Management: Manage and update sales pipeline, ensuring timely follow-up and accurate forecasting. Prospecting: Utilize various tools and platforms to generate and nurture leads. Collaboration: Work closely with the marketing team to align sales and marketing efforts.
Education History

Field of Study:

Computer Science/Information Technology

Major:

Computer Science

Graduation Date:

January 2004

Located In:

Philippines

License and Certification:

Not Applicable

Skills

★★★ Advanced:
Not Applicable

★★ Intermediate:
Not Applicable

Work at Home Capabilities

Internet Bandwidth:

Greater than 100mbps

Working Environment:

Private Room

Speed Test Result:

https://www.speedtest.net/result/15969521120

Internet Type:

Fiber

Hardware Type:

Laptop

Brand Name:

HP

Processor:

Intel Core i7

Operating System:

Windows 11