Candidate No. 450297
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Laarni

Administrative

Technical Support Specialist

Phone Support Agent

Human Resources Personnel

Skills

★★★ Advanced:

Training and Development, more

★★ Intermediate:

, Technical Support, more

Hourly Rate Gauge

Today's value  AUD $21.45

$18.63

if $ 1 = PHP 42

$24.12

if $ 1 = PHP 30
Currency Fluctuation Range

*includes service fee. Please note that hourly rates are linked to the exchange rate, and fluctuate slightly from month to month.

Employment Preferences

Availability:

 Part Time Full Time

Preferred Timezone:

Australian Western Standard Time, Australian Central Standard Time, Australian Eastern Standard Time, New Zealand Daylight Time

Hourly & Monthly Rate:
(inclusive of service fee)

Part Time: AUD $21.45 per hour or $1859.12 per month
Full Time: AUD $21.45 per hour or $3718.23 per month

*Plus GST for Australian Businesses
Remote Staff Recruiter Comments
  • Arni is a Learning and Development expert with 13+ years of experience in designing, developing, and delivering talent development and management programs to clients globally.
  • She started in a BPO as a customer and technical support representative and was introduced to Training in 2008, which served as a stepping stone for her to ascend the corporate ladder.
  • She is proficient in supporting the following:
    • Craft talent management and development programs for both leaders and team members
    • Facilitate varied learning experiences
    • Facilitate coaching and mentoring
    • Develop and maintain the onboarding program
  • Along with these, she is an LMS Developer and Administrator and has been designing and developing e-learning courses and modules.
  • She also develops and manages JIRA and Confluence.
  • In addition, she served as a Talent Acquisition Lead in a Canada-based IT company and various business from 2019 until mid-2022.
  • She is an adept user of Adobe Rise 360, Captivate, Camtasia, Canva, MS Office applications & iMovie, Jira, ATutor, TalentLMS, Visio, Monday.com, and Asana.
  • She is knowledgeable in web development and uses languages such as CSS, HTML, and Javascript.
  • She can start ASAP.
  • She prefers working the morning shift but can consider any shifts if necessary for either part-time or full-time roles.
Predictive Index Behavioral Profile - Venturer

Strongest Behaviors
  • Independent in putting forth their own ideas, which are often innovative and, if implemented, cause change. Resourcefully works through or around anything blocking completion of what they want to accomplish; aggressive when challenged.
  • Flexible approach to “the book” often bends the rules and does things their own way. An innovative, "outside the box" thinker who is undaunted by failure.
  • Task-focused; quickly notices and pushes to fix technical problems, assertively cutting through any personal/emotional issues. Has aptitude to spot trends in data or figure out how complex systems work.
Behavioral Summary

Laarni is an ingenious and innovative problem-solver and troubleshooter. They have an actively inquiring mind, a lively interest in the technical aspects of the work, and a need to know and learn more about the systems, techniques, facts, and concepts involved in it. They will drive hard to get things done their own way, and quickly. A self-starter that initiates, makes decisions, and assumes responsibility for those decisions. They have a strong competitive drive, are ambitious, and will drive hard to achieve goals. Their sense of urgency and impatience for results will put pressure on others as well as on themself.

When expressing themself, they are direct, factual, outspoken, and frank. Their approach to others is authoritative, telling, and, if they encounter resistance or competition, they may be aggressive. Always concerned with timely results, they deal with ambiguous situations briskly and firmly.

Employment History
Freelance
Industry:Not ApplicableEmployment Period:August 2015 to March 2018 (31 Months)Duties and Responsibilities:Develops, manages, and troubleshoots JIRA and Confluence instances Develops and maintains confluence spaces and JIRA projects Performs Back-end/Administrative duties for JIRA and Confluence instances Provides client trainings / workshops for client's teams and team leaders. LAARNI YABUT CERTIFIED L&D PROFESSIONAL (GSDC) Experience
Global L&D Program Manager
Industry:Not ApplicableEmployment Period:January 2019 to April 2022 (39 Months)Duties and Responsibilities:Coaching & developing others Local leader for Learning & Development Collaborating Global partner for L&D to Sr. Learning Manager Continuous improvement and VP of People Executive Presence Designs, develops, and delivers talent management and talent development program Compelling communication across different geos/teams. Creating a culture of trust Conducts coaching for leaders Driving innovation Conducts needs analysis for learning and growth for all team members from associate to director Leading teams & change level. Positive approach Facilitates varied blended learning experiences Talent acquisition for all team members in any location. Strategic planning Develops e-learning programs for team members across different levels of the Strategic thinking organization. Helps with the development/management of general People Programs.
Technical Support Specialist 1 to 2
Industry:Not ApplicableEmployment Period:June 2007 to September 2008 (15 Months)Duties and Responsibilities:Provides email and phone based support to ISP clients across australia Tracks and evaluated escalation cases across the organization Reviews completed cases and provides suggestions for improvements Creates troubleshooting resources/references for oneself Evaluates completed calls and critical cases Participates in calibration sessions for performance improvement
Sr. Training Officer
Industry:Not ApplicableEmployment Period:September 2008 to June 2011 (33 Months)Duties and Responsibilities:Provides comprehensive Training, On-Boarding, and Skills Upskilling for BPO Employees Training program development & curriculum development for different clients Conducting TNA and LNAs and providing recommendations to necessary departments CV Screening and interviewing hires for support members level 1-2 QA Process roll outs L&D process improvement Team leadership for transition teams E-learning module development and maintenance Intranet / CMS development Intranet /CMS maintenance Training facilitation for customer service and technical support teams
Information Systems Supervisor
Industry:Not ApplicableEmployment Period:July 2011 to May 2014 (34 Months)Duties and Responsibilities:Manages Departmental Work Queues and coordinates with clients and managers to meet system demands Works with Managers and Clients to formulate, develop,and implement organization- wide systems projects Applies agile development methods to create project and tasks management platforms for the organization Programmer, Developer, and Administrator of Internal JIRA, LMS & CMS Designs pages and does Back end programming of Call Centre LMS and Intranet. LAARNI YABUT CERTIFIED L&D PROFESSIONAL (GSDC) Experience
Sr. Learning & Development Program Manager
Industry:Not ApplicableEmployment Period:February 2015 to January 2017 (23 Months)Duties and Responsibilities:Provide Site-Based training for relevant learning systems Collaborate with various teams to consistently upgrade learning tools and technologies. Work with HR Global Team to design, develop, Implement, and evaluate Talent Management Programs & HR Village. Provide administrative and technical management with the rollout of the new Learning Management Develop & Test Confluence pages and Sites for Global Use Produce reporting based on learning and development programs Develop and Administer L&D Surveys using various metric tools Update Learning Portal within Confluence to ensure programs are visible to Atlassians Manage Training Metrics Tracking Portals via Google Analytics and Confluence Advanced Scripts Test and evaluating different online learning courses to identify if these are best offered Test add evaluate learning systems Develop Dynamic content for Global L & D Intranetand LMS via various Multimedia Development Tools - Such as Movie Makers, Presentation Makers, Adobe Captivate,and Articulate Develop and facilitate various workshops from technical skills to work competencies for team members and leaders in the organization Create elearning modules for team members and leaders in the organization Develop learning guides for all team members Craft and deliver promotional programs to help increase the drive for learning in the organization and the usage of learning funds.
Sr. Learning & Development Manager
Industry:Not ApplicableEmployment Period:February 2017 to March 2018 (13 Months)Duties and Responsibilities:Work with Organizational Stakeholders to develop and delivery process excellence Development Programs Conduct Training Needs Analysis for Varied Teams in the Region Conduct FGDs focused on significant Operational Excellence Drivers Develop, Test, & Facilitate Training Programs based on TNA results Develop, Test, & Facilitate TNA & Training Programs based on Management Request to address/target Key Areas of Opportunities in their Teams. Conduct Skip Level Meetings with Operational Teams Closely work and collaborate with the Global M-Teams to ensure alignment in the delivery and deployment of key Business Optimization programs. Revamp Existing Training Programs within the region Manages key stakeholders (GSO Product Heads, On-shore Stakeholders and/or Business Partners) expectation and ensure engagement through regular communication Develop, Test, Maintain Business Continuity Plans for the Atlassian Office Create, Validate, Facilitate, & Enhance Career Development Programs/Plans for all Atlassian Personnel. Continually review existing Operational Processes to identify which need improvements or revisions. Provide Site-Based Training for relevant learning systems Collaborate with various teams to consistently upgrade learning tools and technologies Update Learning Portal within Confluence to ensure programs are visible to Atlassians Provide reporting on participation by region and manager to populate a participation dashboard Test and Evaluate different Online Learning Courses & Systems to identify if these are best offered for Company Staff Develop the Global L & D Confluence/ HR Systems / Intranet using CSS, HTML, & Javascript & Other Web Development Tools, various Multimedia Development Tools Such as Movie Makers, Presentation Makers, Adobe Captivate, and Articulate LAARNI YABUT CERTIFIED L&D PROFESSIONAL (GSDC) Experience
Freelance
Industry:Not ApplicableEmployment Period:August 2015 to January 1970 (1 Month)Duties and Responsibilities:Develops, manages, and troubleshoots JIRA and Confluence instances Develops and maintains confluence spaces and JIRA projects Performs Back-end/Administrative duties for JIRA and Confluence instances Provides client trainings / workshops for client's teams and team leaders. LAARNI YABUT CERTIFIED L&D PROFESSIONAL (GSDC) Experience
Freelance LMS Developer & Administrator
Industry:Not ApplicableEmployment Period:August 2012 to January 1970 (1 Month)Duties and Responsibilities:Designs and develops e-learning courses and modules as requested by clients. Evaluates and identified most suitable LMS for clients based on needs and resources available. Utilizes authoring & development tools such as Adobe Rise 360, Captivate, Camtasia, Canva, Microsoft office suite & iMovie, as well as powtoons and similar platforms.
Freelance training partner
Industry:Not ApplicableEmployment Period:August 2018 to January 1970 (1 Month)Duties and Responsibilities:Co-develops learning programs our clients Serves as a Co-Trainer for Leadership & Communications Skills Provides Technical Training for BPO and IT Industry Professionals for Basic Win/MAC Troubleshooting LAN/WAN, Web Development (Using CSS, HTML, Javascript), JIRA Administration and Development. Provides Leadership & Employee Developmental Training
Global Learning & Organizational Development Manager
Industry:Not ApplicableEmployment Period:March 2018 to April 2019 (13 Months)Duties and Responsibilities:Head of global learning and development; oversee learning operations. Craft talent management and development programs for leaders in different levels & team members of all levels. Conduct FGDs with executives and functional leaders to understand needs of the teams other than that of learning needs. Facilitate varied blended learning experiences Facilitate instructor led workshops (Systems) Facilitate instructor led workshops (Leadership competencies) Facilitate instructor led workshops (General work skills) Facilitate instructor led workshops (Communication skills, negotiation skills, & more) Support the talent acquisition team through candidate screening and interviews. Support the people initiatives team by helping develop talent retention programs and employee experience programs Design, develop, and manage the Career development program for the organization's team members Facilitate coaching and mentoring for leaders across the organization Develop and maintain the onboarding program.
Global L&D Program Manager
Industry:Not ApplicableEmployment Period:January 1970 to April 2022 (627 Months)Duties and Responsibilities:Coaching & developing others Local leader for Learning & Development Collaborating Global partner for L&D to Sr. Learning Manager Continuous improvement and VP of People Executive Presence Designs, develops, and delivers talent management and talent development program Compelling communication across different geos/teams. Creating a culture of trust Conducts coaching for leaders Driving innovation Conducts needs analysis for learning and growth for all team members from associate to director Leading teams & change level. Positive approach Facilitates varied blended learning experiences Talent acquisition for all team members in any location. Strategic planning Develops e-learning programs for team members across different levels of the Strategic thinking organization. Helps with the development/management of general People Programs.
Head of Learning & Development
Industry:Not ApplicableEmployment Period:April 2022 to April 2022 (1 Month)Duties and Responsibilities:Collaborating Responsibilities are mainly: Continuous improvement Executive Presence - Design & deliver annual L&D programs Compelling communication - Design & facilitate career development in the Creating a culture of trust organization Driving innovation Leading teams & change - Design, develop, & deliver engagement programs together with the leadership/ People Positive approach Team Talent acquisition Strategic planning - Facilitate learning activities for people leaders / individual contributors Strategic thinking - Partner with client management and human resources to address client and team member
Information Systems Supervisor
Industry:Not ApplicableEmployment Period:July 2011 to May 2014 (34 Months)Duties and Responsibilities:Manages Departmental Work Queues and coordinates with clients and managers to meet system demands Works with Managers and Clients to formulate, develop,and implement organization- wide systems projects Applies agile development methods to create project and tasks management platforms for the organization Programmer, Developer, and Administrator of Internal JIRA, LMS & CMS Designs pages and does Back end programming of Call Centre LMS and Intranet. CERTIFIED L&D PROFESSIONAL (GSDC) Experience
Freelance
Industry:Not ApplicableEmployment Period:August 2015 to March 2018 (31 Months)Duties and Responsibilities:Develops, manages, and troubleshoots JIRA and Confluence instances Develops and maintains confluence spaces and JIRA projects Performs Back-end/Administrative duties for JIRA and Confluence instances Provides client trainings / workshops for client's teams and team leaders. CERTIFIED L&D PROFESSIONAL (GSDC) Experience
Education History

Field of Study:

Not Applicable

Major:

Computer Science

Graduation Date:

January 2004

Located In:

Philippines

License and Certification:

Not Applicable

Skills

★★★ Advanced:
Training and Development

★★ Intermediate:
, Technical Support

Work at Home Capabilities

Internet Bandwidth:

Between 5mbps to 100mbps

Working Environment:

Private Room

Speed Test Result:

https://www.speedtest.net/result/14298774463

Internet Type:

Fiber

Hardware Type:

Laptop

Brand Name:

Macbook

Processor:

Intel Core i5

Operating System:

MacOS X