Industry:Banking / Financial ServicesEmployment Period:March 2019 to May 2022 (38 Months)Duties and Responsibilities:
- Filing claims for clients who have been victims of fraud, assisted in voice and non voice concerns.
- Analyzed accounts for potential fraud, account verifcation, fraud review and approving transactions.
He started as a Customer Service Representative in one of the biggest BPO companies in the country and eventually got promoted to a Product-Ready Trainer.
Eventually, he was asked to be a Fraud Analyst in one of the a financial institutions in the US and also became one of the senior analysts for the said company.
With his role, he is able to efficiently do the following job roles and responsibilities:
- customer handling
- customer support
- financial analysis
- fraud review
- claims filing
- funds recovery
He is also confident on his skills on the following tools:- Ring Central
- Salesforce
- Avaya Dialer
- Mojo
- Slack
- Asana
- ClickUp
- Zendesk
- MS Office Tools
He is ready to start immediately and is open for either full time or part time roles. He is also open to be endorsed on any time zone.Predictive Index Behavioral Profile - Controller
https://www.predictiveindex.com/reference-profile/controller/
Strongest Behaviors:
- Careful with rules; precise, "by the book", fast-paced, and literal in interpreting rules, schedules and results.
- Detail-oriented and thorough; works to ensure things don’t fall through the cracks, and follows up to ensure they’re done properly and on time.
- Driven to achieve operational efficiencies: thinks about what needs to be done and how it can be done as fast as possible while maintaining a high-quality outcome. Impatient with routines.
Behavioral Summary:Adrian Paul is a self-disciplined, conscientious person who will develop a high degree of expertise and skill in a specialized job. Has the drive to get things done right and in accordance with established standards of accuracy and quality.
A conservative and analytical person who respects traditional organizational values. Reserved, serious, and thoughtful about everything to be done, is a no-nonsense worker who worries about getting things exactly right. Never superficial, will make sure that he knows what he's talking about before speaking. Needs a lot of certainty and structure in his work so that it meets very high, specific quality standards.