Candidate No. 449525
PLAY AUDIO
Denmar

Customer Support

Social Media Marketer

Email Support Agent

Skills

★★★ Advanced:

Communication Skills, Sales, Administrative Support, Chat Support, more

★★ Intermediate:

Data Entry, Inbound Sales, Technical Support, more

Hourly Rate Gauge

Today's value  AUD $11.59

$10.38

if $ 1 = PHP 42

$12.58

if $ 1 = PHP 30
Currency Fluctuation Range

*includes service fee. Please note that hourly rates are linked to the exchange rate, and fluctuate slightly from month to month.

Employment Preferences

Availability:

 Full Time

Preferred Timezone:

US Eastern Standard Time

Hourly & Monthly Rate:
(inclusive of service fee)

Full Time: AUD $11.59 per hour or $2008.83 per month

*Plus GST for Australian Businesses
Remote Staff Recruiter Comments
  • Denmar has over 9 years of relevant work experience in the BPO industry.
  • He has catered to clients in the US, UK and Australia.
  • He has a solid background as a Customer Service Representative and has a short experience as a Subject Matter Expert and Social Media Specialist.
  • He has done lead generation where he was exposed to sales by taking inbound and outbound calls. 
  • Tools he was exposed to include: 
    • Salesforce
    • Shopify
    • ZoomInfo
    • Kronos
    • Slack
    • Siebel (CRM)
    • Google Task
    • Amazon
    • Zendesk
    • Microsoft Office 
    • Canva
  • Denmar is very articulate. He confidently expresses himself.
  • He can start immediately.
Predictive Index Behavioral Profile-Altruist
https://www.predictiveindex.com/reference-profile/altruist/

Strongest Behaviors 
  • Detail-oriented and thorough; works to ensure things don’t fall through the cracks, and follows up to ensure they’re done properly and on time.
  • Collaborative; usually works with and through others. Intuitive understanding of team cohesion, dynamics, and interpersonal relations.
  • Proactively connects quickly to others; open and sharing. Builds and leverages relationships to get work done.

Behavioral Summary 

Unassuming, unselfish and has a genuine interest in other people and a strong, intuitive understanding of them. Outgoing and friendly, they enjoy working with others and is lively, warm company.

A pleasant and extraverted person, Denmar is an effective communicator, able to stimulate and motivate others while being aware of and responsive to their needs and concerns. Their congenial personality and friendly, interested attitude make them readily approachable. Denmar gets along easily with a wide variety of people.

Employment History
Inbound Sales Representative
Industry:TelecommunicationEmployment Period:April 2016 to October 2018 (30 Months)Duties and Responsibilities:
  • Offers right products and services to our customer by discovering "pain points" by doing cross sell and upsell techniques.
  • Handles mobile and fiber connection inquiries and complaints.
  • Troubleshoot the issue and give the best resolution and option.
Customer Service Representative
Industry:Not ApplicableEmployment Period:March 2019 to March 2020 (12 Months)Duties and Responsibilities:
  • Advises order delivery timeframe and set proper expectations to both customer and restaurant partners.
  • Responds to inquiries and complaints though phone call, live chat and email channels.
Subject Matter Expert
Industry:Banking / Financial ServicesEmployment Period:June 2020 to August 2021 (14 Months)Duties and Responsibilities:
  • Manages team performance in all call aspects
  • Doing Admin Tasks and reports such as Excel Extraction, Data Entry and PowerPoint Presentations
  • Call listening and call calibrations.
Chat Support and Sales Head
Industry:Call Center / IT-Enabled Services / BPOEmployment Period:July 2022 to December 2022 (5 Months)Duties and Responsibilities:
  • Manages Team Performance
  • Monitor calls and track their daily progress
  • Team coachings and meetings
Customer Service Representative
Industry:Banking / Financial ServicesEmployment Period:September 2021 to July 2022 (10 Months)Duties and Responsibilities:
  • Processes lost and stolen credit cards
  • Advises billing inquiries and complaints
  • Documents payment and ransaction dispoutes
Education History

Field of Study:

Business Studies/Administration/Management

Major:

Human Resource Development Management

Graduation Date:

March 2015

Located In:

Philippines

License and Certification:

Not Applicable

Skills

★★★ Advanced:
Communication Skills, Sales, Administrative Support, Chat Support, Email Handling, Technical Support, Listening Skills

★★ Intermediate:
Data Entry, Inbound Sales, Technical Support

Work at Home Capabilities

Internet Bandwidth:

Between 5mbps to 100mbps

Working Environment:

Private Room

Speed Test Result:

Download: 10.15, Upload: 46.78

Internet Type:

Fiber

Hardware Type:

Laptop

Brand Name:

Lenovo

Processor:

AMD Ryzen 5 3500U

Operating System:

Windows 11