Candidate No. 444588
PLAY AUDIO
Karissa

Customer Support

Phone Support Agent

Email Support Agent

Chat Support Agent

Skills

★★★ Advanced:

Chat Support, Email Support, Phone Support, Inbound Calls, more

★★ Intermediate:

Customer Service, English Language, more

Hourly Rate Gauge

Today's value  AUD $9.95

$9.01

if $ 1 = PHP 42

$10.66

if $ 1 = PHP 30
Currency Fluctuation Range

*includes service fee. Please note that hourly rates are linked to the exchange rate, and fluctuate slightly from month to month.

Employment Preferences

Availability:

 Full Time

Preferred Timezone:

Australian Western Standard Time, Australian Central Standard Time, Australian Eastern Standard Time

Hourly & Monthly Rate:
(inclusive of service fee)

Full Time: AUD $9.95 per hour or $1723.93 per month

*Plus GST for Australian Businesses
Remote Staff Recruiter Comments
  • Kara has been in Customer Service Support for over 7 years
  • She gained 1 year experience for financial account, 3 years for an ICT account and 4 years for E-commerce account.
  • Most of her job includes:
    • Email Support
    • Chat Support
    • Phone Support
    • Technical Support
    • Sales
    • Billing
    • Lead Generation through chat support
    • Providing support to clients, resolving complaints, concerns an inquiries
  • She's familiar on the following tools:
    • Zendesk
    • HubSpot
    • Freshdesk
    • Salesforce
    • Magento
    • Shopify 
    • Amazon
    • Slack
    • MS Office
    • Google App
  • She can start immediately
Employment History
Cheers Customer Service Support
Industry:Call Center / IT-Enabled Services / BPOEmployment Period:January 2019 to February 2020 (13 Months)Duties and Responsibilities:
  • E-commerce customer support platform, effectively providing customer satisfaction.
  • Responding to emails and chats.
  • Processing orders, refunds, replacements, and tracking orders.
Customer Service Manager
Industry:Call Center / IT-Enabled Services / BPOEmployment Period:March 2022 to June 2022 (3 Months)Duties and Responsibilities:
  • E-commerce customer support platform, chat, email, and social media.
  • Resolving customer concerns, complaints, and inquiries.
  • Providing chat support converting to leads and sales
Custom Service and Sales Chat Support
Industry:Call Center / IT-Enabled Services / BPOEmployment Period:June 2020 to August 2020 (2 Months)Duties and Responsibilities:
  • Customer inquiries
  • Appointment setting
  • Sales
Customer Service Support and Sales
Industry:Call Center / IT-Enabled Services / BPOEmployment Period:May 2020 to January 2021 (8 Months)Duties and Responsibilities:
  • Phone Support
  • Email Support
  • Chat Support
Billing and Customer Service
Industry:Call Center / IT-Enabled Services / BPOEmployment Period:July 2021 to September 2021 (2 Months)Duties and Responsibilities:
  • Phone Support
  • Email Support
Education History

Field of Study:

Education/Teaching/Training

Major:

Secondary Education

Graduation Date:

January 2017

Located In:

Philippines

License and Certification:

Not Applicable

Skills

★★★ Advanced:
Chat Support, Email Support, Phone Support, Inbound Calls, Outbound Calling

★★ Intermediate:
Customer Service, English Language

Work at Home Capabilities

Internet Bandwidth:

Between 5mbps to 100mbps

Working Environment:

Private Room

Speed Test Result:

Not Applicable

Internet Type:

Fiber

Hardware Type:

Laptop

Brand Name:

Dell Inspiron

Processor:

Intel Core i7

Operating System:

Windows 11