Candidate No. 443080
PLAY AUDIO
Ma. Concepcion

Customer Support

Phone Support Agent

Executive Assistant

Skills

★★★ Advanced:

Communication Skills, Leadership, Problem solving, Decision Making, more

★★ Intermediate:

Graphic Design, WordPress, Trello, Salesforce CRM, more

Hourly Rate Gauge

Today's value  AUD $14.88

$13.13

if $ 1 = PHP 42

$16.43

if $ 1 = PHP 30
Currency Fluctuation Range

*includes service fee. Please note that hourly rates are linked to the exchange rate, and fluctuate slightly from month to month.

Employment Preferences

Availability:

 Part Time Full Time

Preferred Timezone:

Australian Western Standard Time, Australian Central Standard Time, Australian Eastern Standard Time, New Zealand Daylight Time, Hawaii Standard Time, Alaska Standard Time, US Pacific Standard Time, US Mountain Standard Time, US Central Standard Time, US Eastern Standard Time, UK London

Hourly & Monthly Rate:
(inclusive of service fee)

Part Time: AUD $14.88 per hour or $1289.32 per month
Full Time: AUD $14.88 per hour or $2578.63 per month

*Plus GST for Australian Businesses
Remote Staff Recruiter Comments

Mico has extensive experience in customer service and executive assistant work

She worked as a travel agent for a US based company assisting customers in finding travel package deals for hotels, airfare, car rentals, activities and insurance

She also worked as a technical support representative for SaaS company which provides travel and expense management services to businesses

Processed tickets received through Salesforce and Jira and troubleshoot clients entity via Cabana and MySQL

She also provided technical training to newly hired agents as well as conducted quality assurance reviews

She then worked as a virtual assistant doing social media management for various real estate companies in the US

At her last job, Mico worked as an Executive assistant providing support to the CFO

Some of her main responsibilities include:

  • Calendar Management
  • Draft, review and send out communications on behalf of CFO
  • Answered phone calls and emails
  • Email Management
  • Coordinated Travel Arrangements

She is open for both part-time and full-time positions and is available immediately to start. 

Predictive Index Behavioral Profile- Persuader

Strongest Behaviors
 

  • Comfortably fluent and fast talk, in volume. Enthusiastically persuades and motivates others by considering their point of view and adjusting delivery.
  • Socially-focused, naturally empathizes with people, easily seeing their point of view or understanding their emotions. Positive, non-threatening communication.
  • Teaches and shares; often working collaboratively with others to help in any capacity.
Behavioral Summary

Mico is an engaging, stimulating communicator, poised and capable of projecting enthusiasm and warmth, and of motivating other people.

Has a strong sense of urgency, initiative and competitive drive to get things done, with emphasis on working with and through people in the process. Understands people well and uses that understanding effectively in influencing and persuading others to act.

 

 

Employment History
SUPPORT ENGINEER
Industry:Computer / Information Technology (Software)Employment Period:June 2015 to November 2022 (89 Months)Duties and Responsibilities:
  • Monitor and resolve user daily requests through Salesforce and Jira
  • Conduct test and troubleshoot clients entity using Kibana and MySQL
  • Subject Matter Expert of SSO & Performance, SFTP, Credit Card and Travel Request
  • Provides technical training for newly hired support engineer
  • Documented entire project specification, development phases, and training materials
  • Act as an Incident Technical Owner and work closely with development team
  • Conduct Quality Assurance Review
  • Create and update knowledge base article
  • Serving as a Product Group Lead Back-up and collaborate with different teams for any escalation or update
EXECUTIVE ASSISTANT
Industry:Banking / Financial ServicesEmployment Period:December 2019 to May 2022 (29 Months)Duties and Responsibilities:
  • Manage scheduling for CFO
  • Draft, review and send communications on behalf of CFO
  • Organize and prepare for meetings, including gathering documents and attending to logistics of meetings
  • Answer and respond to phone calls, communicate messages and information to the executive
  • Prioritize emails and respond when necessary
  • Coordinate travel arrangements
  • Maintain various records and documents for CFO
Education History

Field of Study:

Hospitality/Tourism/Hotel Management

Major:

Hotel and Restaurant Management

Graduation Date:

January 2011

Located In:

Philippines

License and Certification:

Not Applicable

Skills

★★★ Advanced:
Communication Skills, Leadership, Problem solving, Decision Making, Executive Assistance, Customer Support, Travel Management

★★ Intermediate:
Graphic Design, WordPress, Trello, Salesforce CRM, Photo Editing, Asana, Google Docs, Google Drive, Google Sheets, Google Calendar, SAP, MySQL, Hootsuite, Buffer, Administrative Support, Customer Service Management, Atlassian JIRA, Microsoft Office

Work at Home Capabilities

Internet Bandwidth:

100 Mbps and above

Working Environment:

Private Room

Speed Test Result:

Not Applicable

Internet Type:

Fiber

Hardware Type:

Laptop

Brand Name:

MSI

Processor:

Intel Core i5

Operating System:

Windows 10