Candidate No. 443020
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Bernard Jayson

Software Development

IT HelpDesk Specialist

C# Developer

Skills

★★★ Advanced:

Technical Support, Hardware Support, Hardware Troubleshooting, Software QA, more

★★ Intermediate:

HTML, CSS, Bootstrap, Video Ads, more

Hourly Rate Gauge

Today's value  AUD $12.90

$11.48

if $ 1 = PHP 42

$14.12

if $ 1 = PHP 30
Currency Fluctuation Range

*includes service fee. Please note that hourly rates are linked to the exchange rate, and fluctuate slightly from month to month.

Employment Preferences

Availability:

 Full Time

Preferred Timezone:

Australian Western Standard Time, Australian Central Standard Time, Australian Eastern Standard Time

Hourly & Monthly Rate:
(inclusive of service fee)

Full Time: AUD $12.90 per hour or $2236.75 per month

*Plus GST for Australian Businesses
Remote Staff Recruiter Comments
  • Bernard has a bachelor's degree in Information Technology. He has 8 years of experience in the IT field. He has handled different roles including Software Development, IT Helpdesk and Quality Assurance.
  • His responsibilities include the following:
    • Check raw data and data testing. 
    • Second line helpdesk support
    • Install, configure, troubleshoot and maintenance (Software/Hardware)
    • Modifying information access
    • Fixing issues on the client's end
    • Documenting solutions
    • Reviewing diagnostics
    • Website hosting
    • Addressing product data issues using ticketing system
    • Email Support
    • Chat Support
  • Bernard is adept in Windows installation, setup, and troubleshooting. He has the basics of Linux, Ubuntu and Mac and can manage basic troubleshooting and software installation. He has been exposed to TCP/IP, DNS. DHCP. HTTP, HTTPS and VPN. As for technical documentation, he has experience in creating and updating user manuals, software documentation and system architecture documents,  He can create diagrams, flowcharts and other technical illustrations. He had 3 projects written in C# through Visual Studio. He also has a background on Graphic Designing
  • He's adept on the following:
    • Zendesk
    • DeskPro
    • Magento
    • Oberlo
    • Trello
    • Jira
    • Asana
    • Google Suites
    • MS Office tools
    • Dropbox
    • Slack
    • Razer
    • Azure
    • PowerBI
    • Adobe Photoshop
    • Adobe Illustrator
    • Adobe InDesign
    • Adobe After Effects
    • Adobe Premier Pro
    • WordPress
    • C#
    • Visual Studio
  • He can start immediately and is open for full time and part time positions.
Predictive Index Behavioral Profile - Artisan
https://www.predictiveindex.com/reference-profile/artisan/

Strongest Behaviors
  • Detail-oriented and precise; follow-through is deep and literal to ensure tasks were completed in accordance with quality standards.
  • Focused; can concentrate on the task at hand for long periods. Quickly notices and understands technical matters more than social ones. Consistent and patiently thoughtful.
  • Detail-oriented and accommodating; most comfortable working as part of a well-defined team for which they produce high-quality output and decisions.
Behavioral Summary

Bernard Jayson is thoughtful, disciplined, and particularly attentive to, careful of, and accurate with the details involved in the job. Identifies problems, and enjoys solving them, particularly within their area of expertise. Works at a steady, even pace, leveraging their background for the betterment of the team, company, or customer.

A modest and unassuming person, He works autonomously in his area of expertise. When working outside of that area, his drive is to seek specialized knowledge by finding definitive answers from written resources, authoritative management, or established subject-matter experts.
Employment History
Freelance Software Developer
Industry:OthersEmployment Period:May 2018 to August 2018 (3 Months)Duties and Responsibilities:
  • Salesforce Developer (using APEX) (Entry Level)
Label Generation and Customer Support/VA
Industry:Call Center / IT-Enabled Services / BPOEmployment Period:October 2018 to November 2019 (13 Months)Duties and Responsibilities:
  • Product cancellation, issuance of refunds, product information, replacements, responding to customer's questions, and complaints, and label printing.
  • Managing email support pertaining to account access, general product information, order status, issuing refunds, creating RMA's, and order cancellations
  • Product information/research, responding to customers' inquiries as the first point of contact, Administrative/clerical tasks, organizing meetings, social media management, organizing the manager's calendar.
  • Platform/project management tools include: • Zendesk, DeskPro, Freshdesk, Magento, Oberlo, Trello, JIRA, Asana, Google Suites, Dropbox
Technical Support Helpdesk and Web
Industry:OthersEmployment Period:July 2014 to April 2022 (93 Months)Duties and Responsibilities:
  • Install, Configure/Troubleshoot, and maintenance (Software/Hardware)
  • Email Handling (Zendesk, DeskPRO)
  • Provide global support for both Work-at-Home and Office based end users.
  • Proper ticket documentation, escalations, call handling and customer service satisfaction.
Freelance Software Developer
Industry:OthersEmployment Period:October 2018 to June 2020 (20 Months)Duties and Responsibilities:
  • Creating automation tool that automate the manual process using (C#)
  • Local based for inventory system purposes
  • Development tools such as (MS SQL, Azure, Visual Studio)
  • Maintain and Innovate new implementation in the system
  • Configure/Troubleshoot and Train new employee's on how the system works in user end perspective
Software Tester
Industry:Call Center / IT-Enabled Services / BPOEmployment Period:May 2019 to November 2021 (30 Months)Duties and Responsibilities:
  • Recheck RAW data using in-house and web-based system (SQL, Azure, Power BI)
  • Comply with and adhere to Corporate IT standards
  • Translate user requirements into technical solutions
  • Address product data issues using ticketing system (Trello, JIRA)
  • Work with both internal and external parties to handle technical issues quickly and appropriately
Education History

Field of Study:

Computer Science/Information Technology

Major:

Information Technology

Graduation Date:

January 2018

Located In:

Philippines

License and Certification:

Not Applicable

Skills

★★★ Advanced:
Technical Support, Hardware Support, Hardware Troubleshooting, Software QA, Software requirements specification, Software Testing, Graphic Design, Graphic Ads, Graphics

★★ Intermediate:
HTML, CSS, Bootstrap, Video Ads, Video Editing

Work at Home Capabilities

Internet Bandwidth:

100 Mbps and above

Working Environment:

Private Room

Speed Test Result:

Not Applicable

Internet Type:

Fiber

Hardware Type:

Desktop

Brand Name:

AMD

Processor:

AMD Ryzen 5 2600x

Operating System:

Windows 10