• Marcel has been working for 10 years mostly in BPO industries
• His skills includes the following:
  • Customer Service
  • Inbound & Outbound Sales
  • Email & Chat Support
  • Doing upselling
  • Data Entry
  • Workforce Analysis
• Proficient in using these tools/technologies:
  • MS Excel (Proficient in Pivot, sumif, countif; exposed in Vlookup and Xlookup)
  • Slack
  • Zendesk
  • livechat
• He's eyeing towards handling non voice accounts and is available to start immediately

Predictive Index Profile - Operator
https://www.predictiveindex.com/reference-profile/operator/

Strongest Behaviors

• Cooperative, easy-going, and agreeable in getting along with others. A focused, uncritical listener who won’t “rock the boat.”
• Focused; can concentrate on the task at hand for long periods. Quickly notices and understands technical matters more than social ones. Consistent and patiently thoughtful.
• Driven to protect the company against risk by thoroughly leveraging their background and strictly following “the book.”
• Detail-oriented and accommodating; most comfortable working as part of a well-defined team for which they produce high-quality output and decisions.

Behavioral Summary

Marcel is helpful, patient, and stable; works steadily and consistently. Respectful of established processes, standards, and policies, she will work within those standards to ensure repeated successes and high-quality results. Marcel has the patience and tolerance required for routine work and can be relied on to do such work consistently and in a relaxed manner. Prefers having, and following, a well thought-out process to ensure success. If she is responsible for establishing the process, she will do so in a thoughtful, methodical manner, paying close attention to details and time-honored successes. Once established, she will expect that the process be followed consistently.