Candidate No. 442868
PLAY AUDIO
Jennica Marie

Administrative

Personal Assistant

Executive Assistant

Skills

★★★ Advanced:

Communication Skills, Property Management, Customer Handling, Account Management, more

★★ Intermediate:

Data Entry, Appointment Setting, Social Media Management, Graphic Design, more

Hourly Rate Gauge

Today's value  AUD $11.59

$10.38

if $ 1 = PHP 42

$12.58

if $ 1 = PHP 30
Currency Fluctuation Range

*includes service fee. Please note that hourly rates are linked to the exchange rate, and fluctuate slightly from month to month.

Employment Preferences

Availability:

 Part Time

Preferred Timezone:

Australian Western Standard Time

Hourly & Monthly Rate:
(inclusive of service fee)

Part Time: AUD $11.59 per hour or $1004.42 per month

*Plus GST for Australian Businesses
Remote Staff Recruiter Comments
  • Jen has been working since 2018 as a Customer Service Representative, Executive Assistant, and Virtual Assistant within BPO and Real Estate industry. 
  • She is knowledgeable in doing tasks such as:
    • Email Management
    • Sales
    • Customer Handling
    • Project management
    • Project Design
    • Data Entry
    • Social Media Management
  • She is adept in using tools/applications like:
    • Zendesk
    • Canva
    •  Avaya
    • Microsoft office
  • She is available to start immediately. 

Predictive Index Behavioral Profile- Strategist 
 

Strongest Behaviors
 

  • Intense proactivity and aggressiveness in driving to reach goals. Actively and boldly challenges the world, business, and even the areas of others within the business.
  • Strongly independent in putting forth their own ideas, which are innovative and original, and if implemented, will change the organization. Resourceful and forceful in overcoming obstacles, vigorously and directly attacks problems; fights back hard when challenged.
  • Detail-oriented and thorough; works to ensure things don’t fall through the cracks, and follows up to ensure they’re done properly and on time.

 

Behavioral Summary

Jennica Marie is an intense, results-oriented, self-starter whose drive and sense of urgency are tempered and disciplined by a concern for the accuracy and quality of the work. Their approach to activities and responsibilities will be well-thought-out, based on thorough analysis and detailed knowledge of all pertinent facts.

Strongly technically-oriented, has confidence in own professional knowledge and ability to get things done quickly and correctly. With experience, will develop a high level of expertise and will be very aware of mistakes committed by self or others. Jennica Marie takes work and responsibilities very seriously and expects others to do the same.

Employment History
Customer Service Representative
Industry:Call Center / IT-Enabled Services / BPOEmployment Period:April 2018 to November 2018 (7 Months)Duties and Responsibilities:
  • Acknowledged and resolved customer complaints while maintaining an empathetic and professional attitude
  • Transitioned technical related service calls into sales
  • Responded promptly to customer inquiries
Executive Assistant
Industry:Not ApplicableEmployment Period:December 2018 to September 2019 (9 Months)Duties and Responsibilities:
  • Supervised all business operations
  • Scheduled and coordinated meetings, appointments, and travel arrangements
  • Prepared daily and weekly reports Managed social media business page
  • Typed documents such as drafts, memos, and emails
Customer Service Representative
Industry:Call Center / IT-Enabled Services / BPOEmployment Period:March 2020 to December 2020 (9 Months)Duties and Responsibilities:
  • Managed large amounts of incoming service phone calls
  • Handled customer complaints and inquiries about the products and services
  • Promoted available gift products and flower arrangements during a sales calls
Customer Service Representative
Industry:Call Center / IT-Enabled Services / BPOEmployment Period:January 2021 to June 2021 (5 Months)Duties and Responsibilities:
  • Responded to telephone inquiries, providing quality service to customers
  • Closed sales at almost 60% rating, 10% higher than the campaign average
  • Consistently improve customer satisfaction through the expert resolution of conflicts, issues, and concerns
Customer Service Representative
Industry:Call Center / IT-Enabled Services / BPOEmployment Period:July 2021 to October 2021 (3 Months)Duties and Responsibilities:
  • Corresponded with customers’ issues about their bills and processed credits
  • Resolved issues and troubleshoot technical problems
  • Assisted customers to identify the issues and provided solutions to restore internet and cable services
Virtual Assistant
Industry:Property / Real EstateEmployment Period:October 2021 to March 2022 (5 Months)Duties and Responsibilities:
  • Property management customer service
  • Managed maintenance work orders
  • Addressed general inquiries and coordinated transactions via phone and email
  • Handled tenant complaints and issues
  • Handled evictions and processed move-out
  • Kept records and created regular reports
  • Helped residents with retraction of notice to vacate, revision, modification
Education History

Field of Study:

Education/Teaching/Training

Major:

Secondary Education

Graduation Date:

April 2010

Located In:

Philippines

License and Certification:

Not Applicable

Skills

★★★ Advanced:
Communication Skills, Property Management, Customer Handling, Account Management, Administrative Skills, Zendesk, Avaya, Five9, Email Support, Billing

★★ Intermediate:
Data Entry, Appointment Setting, Social Media Management, Graphic Design, Microsoft Office, Microsoft Excel

Work at Home Capabilities

Internet Bandwidth:

25 Mbps

Working Environment:

Private Room

Speed Test Result:

Not Applicable

Internet Type:

Fiber

Hardware Type:

Desktop

Brand Name:

HP

Processor:

Intel(R) Core(TM) i5-3470 CPU @ 3.20GHz 3.20 GHz

Operating System:

Windows 10