Customer Service Representative
Industry:Call Center / IT-Enabled Services / BPOEmployment Period:February 2017 to April 2022 (62 Months)Duties and Responsibilities:
- Processing the payments and address billing concerns.
- Verify credit card transactions to ensure no fraud charges and provide promotional offers available.
- Ensuring customer queries are answered to their satisfaction.
- Document and report on customer feedback to improve the customer experience
- Manage and update customer databases with notes for each customer
- Maintains customer confidence and protects operations by keeping financial information confidential.
Customer Service Representative
Industry:Call Center / IT-Enabled Services / BPOEmployment Period:December 2011 to August 2015 (44 Months)Duties and Responsibilities:
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Demonstrated mastery of customer service within specified timeframes.
- Provided accurate and appropriate information in response to customer inquiries and needs.
- Frontline Queue for Sales and Billing Enquiries
- Effectively explains bill charges, adjustments and credits on a consumer bill
- Processes sales including new Mobiles and Fixed and Wireless Broad Band services
- Supports Technical enquiries including basic hardware and network issues
Customer Service Representatibe
Industry:Call Center / IT-Enabled Services / BPOEmployment Period:September 2010 to December 2011 (15 Months)Duties and Responsibilities:
- Frontline Queue for Sales and Billing Enquiries
- Demonstrated mastery of customer service within specified timeframes.
- Recommended and helped customers select merchandise based on their needs.
- Exchanged returned merchandise for customers quickly and efficiently.
Customer Service Associate
Industry:Call Center / IT-Enabled Services / BPOEmployment Period:November 2022 to May 2023 (6 Months)Duties and Responsibilities:
- Validate insurance coverage on prescription medication for members.
- Process mail-order for medications.
- Accept and submit payments.
- Submit Coverage Request and Prior Authorization for claims.
Strongest Behaviors
- Detail-oriented and precise; follow-through is deep and literal to ensure tasks were completed in accordance with quality standards.
- Focused; can concentrate on the task at hand for long periods. Quickly notices and understands technical matters more than social ones. Consistent and patiently thoughtful.
- Works at a steady, unwavering pace; most comfortable with familiar processes, environments, and co-workers.
Behavioral SummaryRachell Ann is thoughtful, disciplined, and particularly attentive to, careful of, and accurate with the details involved in the job. Identifies problems, and enjoys solving them, particularly within their area of expertise. Works at a steady, even pace, leveraging their background for the betterment of the team, company, or customer.
With experience and/or training, they will develop a high level of specialized expertise. Serious and dedicated to the job and the company. Their work pace is steady and even-keeled, and they’re motivated by a real concern for getting work done thoroughly and correctly. Discipline and circumspect thinking will lend caution to their decision-making; Rachell Ann plans ahead, double checks, and follows up carefully on decisions and actions.