Cashier, Sales Marketing Officer
Industry:Not ApplicableEmployment Period:February 2004 to February 2005 (12 Months)Duties and Responsibilities:
- Assist and placing customer's food order over the counter, deliver orders, visit different establishments to promote sales and obtain food orders.
- Tools: Point of Sales (POS)
Product Support Representative
Industry:Call Center / IT-Enabled Services / BPOEmployment Period:January 2008 to March 2012 (50 Months)Duties and Responsibilities:
- Pioneer batch and caters to customer's inquiry and questions concerning billing, order status, product specific question, address validation, handles escalation, promotion, modifying orders, compensation request, transfer of service, troubleshooting technical related issues via phone, handles unresolved and escalated calls from Tier 1 agents.
- Tools: CRM / CMS / Avaya
Customer Account Associate
Industry:Call Center / IT-Enabled Services / BPOEmployment Period:July 2012 to December 2013 (17 Months)Duties and Responsibilities:
- Pioneer batch and caters to customer's inquiry and questions concerning billing, order status, product specific question, address validation, handles escalation, promotion, modifying orders, compensation request, transfer of service, troubleshooting technical related issues via phone.
- Tools: CRM / CMS / Avaya / Softphone
Email & Chat Support Associate for FabFitFun
Industry:Call Center / IT-Enabled Services / BPOEmployment Period:March 2018 to December 2020 (33 Months)Duties and Responsibilities:
- Caters to customer's inquiry and question concerning billing, order and delivery status, product specific questions, handles escalation, promotion and modifying orders and compensation via email and chat.
- Tools: Zendesk / Recurly / Shiplist / Shipstation / Skype
Chat Support Representative
Industry:Call Center / IT-Enabled Services / BPOEmployment Period:May 2021 to August 2021 (3 Months)Duties and Responsibilities:
- Caters to customer's concerning using the REMO platform and product specific questions, caters to inquiries and assisting customers on any technical issues on their respective event via chat
- Tools: Remo Platform / RPanel / Freshchat / Slack / Chargbee
Sourcing & Recruitment Specialist, Quality Analyst, Assessment & Scheduling, Interviewer
Industry:Human Resources Management / ConsultingEmployment Period:September 2021 to March 2022 (6 Months)Duties and Responsibilities:
- Conducts interview, sourcing via different social media platform, performs assessment, calibration, scheduling and follow-up with potential and passed candidate’s, audit all interviewers call quality and handling.
- ∙Tools: Recruitee / Breezy / Slack / Google Meet / Aloware
Chat & Email Support Representative
Industry:Call Center / IT-Enabled Services / BPOEmployment Period:January 2014 to June 2015 (17 Months)Duties and Responsibilities:
- Pioneer batch and caters to customer’s inquiry and questions concerning billing, order status, product specific question, address validation, handles escalation, promotion, modifying orders, compensation request, transfer of service, troubleshooting technical related issues via email, chat and phone.
- ∙Tools: Zendesk / Zopim / Teamdot / Jarvis / Bliss / CRM / CMS / Ayava / Softphone
- She started her career as Customer Support Representative (phone, chat, and email) for almost 13 years and shifted to Recruitment for almost 2 years
- She has done recruitment for clients based in Australia, and US
- She has extensive experience in performing various task like:
- Sourcing candidates
- Conducting preliminary interviews
- Doing resume screening
- Performing leads generation
- Scheduling and liaising with client interviews
- Auditing interview calls to align with their set parameters and KPIs
- She is well versed in using the following tools/applications
- Recruitee
- Breezy
- Slack
- Google Meet
- Aloware
- Fresh Chat
- Shopify
- Zendesk
- Gorgias
- Skype
- She can start as soon possible
Predictive Index Behavioral Profile- Adapterhttps://www.predictiveindex.com/reference-profile/adapter/
Strongest Behaviors
- Works at a faster-than-average pace, producing results in general accordance with schedules and “the book.”
- Detail-oriented; typically makes and follows a plan to keep track of things and usually follows up to ensure completion.
- Focused on operational efficiencies: thinks about what needs to be done and how it can be done quickly without losing quality. Impatient with routines.
Behavioral Summary