Industry:Property / Real EstateEmployment Period:October 2021 to May 2022 (7 Months)Duties and Responsibilities:
Answering email inquiries about the land that they purchase. Reaching out to potential collaboration and deligating information to CRM.
Candidate No. 439960
PLAY AUDIO
Joyce Ann
Customer Support
Technical Support Specialist
Phone Support Agent
Email Support Agent
Skills
★★★ Advanced:
Problem solving, Email Handling, Customer Experience, more
★★ Intermediate:
Technical Support, more
Hourly Rate Gauge
Today's value AUD $9.95
$9.01
if $ 1 = PHP 42$10.66
if $ 1 = PHP 30Currency Fluctuation Range
*includes service fee. Please note that hourly rates are linked to the exchange rate, and fluctuate slightly from month to month.
Employment Preferences
Availability:
Full Time
Preferred Timezone:
Australian Central Standard Time, Australian Eastern Standard Time, US Pacific Standard Time, US Central Standard Time
Hourly & Monthly Rate:
(inclusive of service fee)
Full Time: AUD $9.95 per hour or $1723.93 per month
*Plus GST for Australian Businesses
Remote Staff Recruiter Comments
Employment History
Industry:Call Center / IT-Enabled Services / BPOEmployment Period:October 2017 to December 2021 (50 Months)Duties and Responsibilities:
- Answering calls explaining bills and upseling.
- With this company, we explain bills of customer subscriptions such as TV, Internet, VoIP, and Cellphones.
- After resolving their concerns, we transition to a hard selling.
Industry:Call Center / IT-Enabled Services / BPOEmployment Period:January 2016 to January 2017 (12 Months)Duties and Responsibilities:
- In this company, we do TV, VoIP, and internet activation and resolve Technical Issues of the customer.
Industry:InsuranceEmployment Period:March 2021 to November 2022 (20 Months)Duties and Responsibilities:
Answering inbound calls from doctors, nurses, and doctor's assistants discussing the benefit, copay, co-insurance, etc and processing claims inquiries as well as investigating why claims got denied.
Not Applicable
Skills
★★★ Advanced:
Problem solving, Email Handling, Customer Experience
★★ Intermediate:
Technical Support
Work at Home Capabilities
Internet Bandwidth:
100 Mbps and above
Working Environment:
Private Room
Speed Test Result:
Not Applicable
Internet Type:
Fiber
Hardware Type:
Desktop
Brand Name:
Lenovo
Processor:
Intel Core i5
Operating System:
Windows 8
- Joyce has been in the BPO for over 5 years
- She does the following:
- Email Support
- Chat Support
- Technical Support - activations and basic troubleshooting
- Social Media Moderation
- Inbound and outbound calls
- Billing and sales
- She familiar with the following tools:
- CRM
- Opus
- Canva
- CS App
- Outlook
- MS Office
- She can start immediately
Predictive Index Behavioral Profile - Specialisthttps://www.predictiveindex.com/reference-profile/specialist/
Strongest Behaviors
- Detail-oriented and precise; follow-through is deep and literal to ensure tasks were completed in accordance with quality standards.
- Careful with rules; precise, "by the book", fast-paced, and literal in interpreting rules, schedules and results.
- Detail-oriented and thorough; works to ensure things don’t fall through the cracks, and follows up to ensure they’re done properly and on time.
Behavioral SummaryJoyce Ann is a very conscientious person, particularly attentive to, careful of, and accurate with the details involved in the job. Identifies problems, and enjoys solving them, particularly within own area of expertise.
Reserved, serious, and always concerned with the exact correctness of the work. Self-discipline, sense of duty, and respect for authority and tradition are strong qualities in Joyce Ann, who takes responsibilities very seriously.