Candidate No. 439864
PLAY AUDIO
Edmond Carlo

Customer Support

Phone Support Agent

Skills

★★★ Advanced:

Email Handling, Chat Support, Phone Support, Transcription, more

★★ Intermediate:

Technical Support, Transcription, more

Hourly Rate Gauge

Today's value  AUD $9.95

$9.01

if $ 1 = PHP 42

$10.66

if $ 1 = PHP 30
Currency Fluctuation Range

*includes service fee. Please note that hourly rates are linked to the exchange rate, and fluctuate slightly from month to month.

Employment Preferences

Availability:

 Full Time

Preferred Timezone:

Australian Western Standard Time, Australian Central Standard Time, Australian Eastern Standard Time, US Mountain Standard Time, US Central Standard Time, US Eastern Standard Time

Hourly & Monthly Rate:
(inclusive of service fee)

Full Time: AUD $9.95 per hour or $1723.93 per month

*Plus GST for Australian Businesses
Remote Staff Recruiter Comments
  • Edmond has been working for 9 years in the field of BPO industry.
  • He gained experience in  Email Support, Chat Support, Inbound Calls, Technical Support, and Adhoc task.
  • The accounts he handles are Telco, Apple Itunes, eBay, and Uber.
  • He also worked as Data Analyst and manage the data using statistical techniques and providing reports. 
  • He has worked with clients that cater to the US.
  • He is well-versed in tools such as Sales Force, HubSpot, Time Doctor and Zendesk.
  • He can start immidiately. 
Employment History
Customer Service Representative (Email Support)
Industry:Call Center / IT-Enabled Services / BPOEmployment Period:June 2021 to March 2022 (9 Months)Duties and Responsibilities:

Answer inquries and concerns through email channel

Ensure that members are well educated about their membership benefits

Provide members and make a schedule appointment for their benefit call

Customer Service Representative
Industry:Call Center / IT-Enabled Services / BPOEmployment Period:August 2020 to May 2021 (9 Months)Duties and Responsibilities:

Handled customer concerns through phone, chat, and email channels

Processed aftersales transactions

Ensure that all items are being tracked and shipped to the customer on time

COE Specialist I
Industry:Call Center / IT-Enabled Services / BPOEmployment Period:May 2018 to January 2020 (20 Months)Duties and Responsibilities:

Handled Uber riders/riders concerns and inquiries through email and chat

Provided credits and refunds for dispute issues

Ensure that all orders are delivered properly for UberEATS customers

Data Analyst
Industry:Call Center / IT-Enabled Services / BPOEmployment Period:July 2016 to January 2018 (18 Months)Duties and Responsibilities:

Monitor client's products in markeplace and e-commerce websites

Send email to marketplace/e-commerce website admins for fake items listed on their platform

Progress reports sent to client every day, week and month

Email /Chat Support Specialist
Industry:Call Center / IT-Enabled Services / BPOEmployment Period:December 2014 to May 2016 (17 Months)Duties and Responsibilities:

Handled Uber riders/riders concerns and inquiries through email and chat

Provided credits and refunds for dispute issues

Ensure that all orders are delivered properly for UberEATS customers

Email /Chat Support Specialist
Industry:Call Center / IT-Enabled Services / BPOEmployment Period:May 2012 to November 2014 (30 Months)Duties and Responsibilities:

Answer billing and download issues for iTunes and App Store customers through email.

Consulted Tier 2 through chat for complicated issues

 

Technical Support Specialist
Industry:TelecommunicationEmployment Period:July 2011 to February 2012 (7 Months)Duties and Responsibilities:

Handled ISP and Telco inquiries and concerns through phone calls

Assured that all issues have been resolved

Email /Chat Support Specialist
Industry:Call Center / IT-Enabled Services / BPOEmployment Period:July 2007 to January 2011 (42 Months)Duties and Responsibilities:

Handled customer inquiries through email and chat channels

Assigned in Fraud and Account Security department

Medical Transcriptionist
Industry:OthersEmployment Period:June 2005 to February 2006 (8 Months)Duties and Responsibilities:

Automate medical records of doctor's patients

Medical transciption

Customer Care Representative
Industry:TelecommunicationEmployment Period:November 2003 to March 2005 (16 Months)Duties and Responsibilities:

Assisted subscribers in face-to-face setting in a business center

Handled aftersales transactions

Did cashiering and inventory works

Education History

Field of Study:

Not Applicable

Major:

Elementary Education

Graduation Date:

January 1994

Located In:

Philippines

License and Certification:

Not Applicable

Skills

★★★ Advanced:
Email Handling, Chat Support, Phone Support, Transcription, Data Collection, Data Analysis, Technical Support, Customer Service, Customer Handling, Proofreading, Mathematics, Computer Literacy, B2B, Work ethic, Outbound Calling, Outsourcing, Email Support

★★ Intermediate:
Technical Support, Transcription

Work at Home Capabilities

Internet Bandwidth:

Between 5mbps to 100mbps

Working Environment:

Private Room

Speed Test Result:

Download: 2.10, Upload: 18.77

Internet Type:

Fiber

Hardware Type:

Laptop

Brand Name:

HP

Processor:

Core I3 10th Gen

Operating System:

Windows 10