Candidate No. 438186
PLAY AUDIO
John Fritch

Administrative

Ecommerce Assistant

Phone Support Agent

Chat Support Agent

Skills

★★★ Advanced:

Order Processing, Order Management, Customer Service, Inbound Sales, more

★★ Intermediate:

Customer Service, Customer Support, Health Administration, Documentations, more

Hourly Rate Gauge

Today's value  AUD $14.88

$13.13

if $ 1 = PHP 42

$16.43

if $ 1 = PHP 30
Currency Fluctuation Range

*includes service fee. Please note that hourly rates are linked to the exchange rate, and fluctuate slightly from month to month.

Employment Preferences

Availability:

 Full Time Part Time

Preferred Timezone:

Australian Western Standard Time, Australian Central Standard Time, Australian Eastern Standard Time, New Zealand Daylight Time, UK London

Hourly & Monthly Rate:
(inclusive of service fee)

Part Time: AUD $14.88 per hour or $1289.32 per month
Full Time: AUD $14.88 per hour or $2578.63 per month

*Plus GST for Australian Businesses
Remote Staff Recruiter Comments
  • Fritch has been working for 6 years as Technical Support, Customer Representative, Virtual Assistant, and Operations Specialist.
  • He is knowledgeable in doing tasks:
    • Administrative
    • Inbound and Outbound Calls 
    • Customer Handling
    • Chat Support
    • Email Management
    • Documentation
    • Phone Support
    • Data Entry
  • He is adept at using tools and applications:
    • Microsoft 365
    • Google Applications
    • Canva
    • FreshSales
    • FreshCallers
    • SalesForce
    • BrighTree
    • Ramsoft
  • He can start immediately.
Employment History
ESL Teacher
Industry:EducationEmployment Period:October 2014 to March 2015 (5 Months)Duties and Responsibilities:
  • Teaches English as a second language to foreign students through Skype
  • Prepares lesson plan
  • Gives demo lessons for them to enroll
Technical Support Representative
Industry:Call Center / IT-Enabled Services / BPOEmployment Period:August 2017 to November 2018 (15 Months)Duties and Responsibilities:
  • Troubleshoots DVRs
  • Processes activations and deactivation
  • Documents contact and records
Customer Service Representative
Industry:Call Center / IT-Enabled Services / BPOEmployment Period:December 2019 to January 2021 (13 Months)Duties and Responsibilities:
  • Resolves issues of the customer
  • Asses account activation and deactivation
  • Documents contact and records
Customer Service Representative
Industry:Call Center / IT-Enabled Services / BPOEmployment Period:December 2019 to January 2021 (13 Months)Duties and Responsibilities:
  • Create an inspiring team environment with an open communication culture
  • Set clear team goals
  • Delegate tasks and set deadlines
  • Oversee day-to-day operation
  • Monitor team performance and report on metrics
  • Motivate team members
  • Discover training needs and provide coaching
  • Listen to team members' feedback and resolve any issues or conflicts
  • Recognize high performance and reward accomplishments
  • Encourage creativity and risk-taking
  • Suggest and organize team building activities
Team Leader
Industry:Call Center / IT-Enabled Services / BPOEmployment Period:February 2021 to September 2021 (7 Months)Duties and Responsibilities:
  • Resolves issues of the customer
  • Asses account activation and deactivation
  • Documents contact and records
Operation Specialist
Industry:BioTechnology / Pharmaceutical / Clinical researchEmployment Period:September 2021 to February 2022 (5 Months)Duties and Responsibilities:
  • Receives patient request for genetic tests
  • Sends requisition forms to their primary care providers
  • Follows up requisition forms to have it signed
  • Forwards the signed requisition form to the partner laboratory
  • Schedule the sending/receiving of test kit to the patient with the logistics
  • Calls patient to update them regarding any progress within their testing
  • Secures result privacy and notifies designated provider for patient appointment
  • Ensures the test will be authorized by the provider and the insurance on file
  • Receives inbound calls from patient requesting genetic testing
Education History

Field of Study:

Engineering (Chemical)

Major:

Not Applicable

Graduation Date:

January 2016

Located In:

Philippines

License and Certification:

Not Applicable

Skills

★★★ Advanced:
Order Processing, Order Management, Customer Service, Inbound Sales, Outbound Sales, Amazon, Lead Generation

★★ Intermediate:
Customer Service, Customer Support, Health Administration, Documentations, Microsoft Office, Google Apps, Lead Generation, Data Entry

Work at Home Capabilities

Internet Bandwidth:

100 Mbps and above

Working Environment:

Private Room

Speed Test Result:

Download: 12.35, Upload: 40.82

Internet Type:

Fiber

Hardware Type:

Desktop

Brand Name:

AMD

Processor:

AMD Ryzen 3

Operating System:

Windows 10