Candidate No. 436387
PLAY AUDIO
Joemar

Administrative

Inbound Sales Representative

Phone Support Agent

Back-Office Administrator

Skills

★★★ Advanced:

Microsoft Applications, Google Apps, Customer Service, Technical Support, more

★★ Intermediate:

SEM, Microsoft Excel, more

Hourly Rate Gauge

Today's value  AUD $11.59

$10.38

if $ 1 = PHP 42

$12.58

if $ 1 = PHP 30
Currency Fluctuation Range

*includes service fee. Please note that hourly rates are linked to the exchange rate, and fluctuate slightly from month to month.

Employment Preferences

Availability:

 Full Time

Preferred Timezone:

Australian Western Standard Time, Australian Central Standard Time, Australian Eastern Standard Time, US Pacific Standard Time, US Mountain Standard Time, US Central Standard Time, US Eastern Standard Time, UK London

Hourly & Monthly Rate:
(inclusive of service fee)

Full Time: AUD $11.59 per hour or $2008.83 per month

*Plus GST for Australian Businesses
Remote Staff Recruiter Comments
Joemar has been working for over 23 years. He started his career as a logistics personnel and was eventually promoted to logistics supervisor in a manufacturing company. He then transitioned to working in the BPO, where he handled satellite cable and financial accounts.

He is proficient in supporting the following:
  • Customer support (phone)
  • Billing
  • Basic troubleshooting
  • Executive assistance
  • Logistics
  • Dispatch
  • Administrative tasks
He's exposed to the following software/applications:
  • MS Office
  • Canva
  • Client-specific CRM
  • Adobe Acrobat
  • Google Suite
He took virtual assistance training last January 2022.
He is amenable to start immediately.
He prefers working on a day shift but can consider the night shift too, for either part-time or full-time positions.
Employment History
Freelance Tasker/Reviewer
Industry:OthersEmployment Period:December 2021 to June 2022 (6 Months)Duties and Responsibilities:
  • Annotations, labelling, text taxonomy, 3D segmentations or categorization.
Logistics Personnel / Warehouse Supervisor / Logistics Supervisor
Industry:Manufacturing / ProductionEmployment Period:September 1998 to August 2006 (95 Months)Duties and Responsibilities:
  • Assists the Logistics head with Inventory and production planning chores.
  • Keeping track of on floor stocks using status reports and providing Del Monte a weekly update of the inventory of materials.
  • Collates and controls data to generate reports production reports daily, generate inventory monitoring system to create reports weekly, monthly and annually.
  • Provided Supervision of production and warehouse operations from distributions of raw materials up to dispatching of finished products.
  • Monitoring of Purchase Orders provided by clients of balances and actual packed or processed and makes requisitions of the additional.
  • Supervises personnel of warehouse for proper allocation and issuance of materials for production and other work related transactions.
  • Performs necessary Quality Inspections for incoming materials to test if these materials either for Raw (e.g., spices & sugars) or packaging (e.g., pouches & cartons) are of good production quality.
  • Monitors these items if quantities fit necessary costumer requirements.  In this task, we are required to use stock cards for daily running inventory.
  • Monitors floor stocks of production materials (Raw and Packaging) and create necessary requisitions to be submitted to the client's CSCM (Corporate Supply Chain Management) if the remaining floor stocks of materials are insufficient.
Dispatch & Logistics Supervisor
Industry:Manufacturing / ProductionEmployment Period:November 2006 to January 2010 (38 Months)Duties and Responsibilities:
  • To assists the Logistics Manager & FG Warehouse Team in Logistics & Inventory Chores.
  • To engaged in daily dispatching of Finished Bakery products to various destinations or points of the Philippines.
  • To ensure efficiency of distributions of finished products to various Key and Secondary accounts via 3rd party logistics providers and haulers or truckers.
  • To find costs effective means in logistics distributions.
  • Entrusted to keep supervisions of both Logistics & Warehouse staffs and crew.
  • Tasked to check and dispatch various lemon square products to key and secondary accounts daily.
  • Assure efficient or accurate dispatched various products daily.
  • To assist the Logistics Supervisors smooth dispatching operations.
Assistant to the Operations Manager
Industry:Transportation / LogisticsEmployment Period:February 2010 to August 2010 (6 Months)Duties and Responsibilities:
  • To assist the Operations Manager in handling and scheduling of daily coal deliveries & supervises delivery & heavy equipment staffs or operators on their daily duties and performances.
  • Familiarization of parts for Heavy equipment & Heavy duty trucks. Maintenance and breakdown monitoring chores for the mentioned type of vehicles.
  • In charge of approved purchases for required service parts and service repairs of broken/bugged down vehicles/equipment.
  • To monitor daily quality of coals, specifically average moisture contents. Monitoring of hustling operations of incoming coal deliveries via sea barges, from start up to finish.
Advanced Customer Service Representative / Sales Support Representative
Industry:Call Center / IT-Enabled Services / BPOEmployment Period:February 2011 to May 2016 (63 Months)Duties and Responsibilities:
  • Tasked to filter incoming (Inbound) calls, track necessary transfers and assist customers to the right department or specialist or refer to the correct department.
  • Assigned to qualify customers with their broadband or internet needs.
  • Ensure customers meet qualifications as per client's customer guidelines.
  • See to it that the guidelines and correct process call flows is followed.
  • Follow proper escalation and process on each call.
Customer Success Specialist 2
Industry:Banking / Financial ServicesEmployment Period:June 2016 to December 2021 (66 Months)Duties and Responsibilities:
  • Tasked to assist customer with daily banking concerns and needs. Providing above and beyond experience.
  • Educate and provide recommendations to customers about ways, products and tools that are essential to customer's financial needs and customer's getting access and monitor accounts through self-serve options.
  • Making sure to execute procedures to address or resolve issues, concerns and request within bank policy, existing federal regulations and parameters that all strictly followed and observed.
  • Making sure to accomplish self-paced online learnings, seminars and refresher courses are required to make sure everything is streamlined. Always updated with changes, revisions and compliant with the company or bank's vision and values.
  • Received Quality assurance annual rating of 98% and assisting average of 80 calls per day.
  • To be always aware of one's performance and adaptive to coaching for efficiency and better career growth.
Student Enrolment Advisor
Industry:Call Center / IT-Enabled Services / BPOEmployment Period:August 2022 to April 2024 (20 Months)Duties and Responsibilities:Making sure to student records from enquiries are updated as their application to a University progresses
Student Enrolment Advisor
Industry:Call Center / IT-Enabled Services / BPOEmployment Period:April 2024 to March 2025 (11 Months)Duties and Responsibilities:As a student enrollment advisor who handled multiple universities, I was responsible for making sure that student records were up to date, from enquiries to enrollment. Nurturing and keeping track of each record.
Education History

Field of Study:

Computer Science/Information Technology

Major:

Computer Systems Design and Programming

Graduation Date:

April 1998

Located In:

Philippines

License and Certification:

Civil Service test (Sub-Professional) April 1, 2001 Result:

Skills

★★★ Advanced:
Microsoft Applications, Google Apps, Customer Service, Technical Support, Administrative Skills, Administrative Support

★★ Intermediate:
SEM, Microsoft Excel

Work at Home Capabilities

Internet Bandwidth:

Between 5mbps to 100mbps

Working Environment:

Private Room

Speed Test Result:

https://www.speedtest.net/result/17440137458

Internet Type:

Fiber

Hardware Type:

Desktop

Brand Name:

Customized

Processor:

Intel Core i5-11400

Operating System:

Windows 10