Candidate No. 435992
PLAY AUDIO
Rita

Customer Support

Phone Support Agent

Back-Office Administrator

Skills

★★★ Advanced:

Health Administration, Customer Experience, Customer Handling, Medical Records Research, more

★★ Intermediate:

Inbound Sales, Medical Billing Coding, Outbound Appointment Setting, Customer Service Management, more

Hourly Rate Gauge

Today's value  AUD $11.59

$10.38

if $ 1 = PHP 42

$12.58

if $ 1 = PHP 30
Currency Fluctuation Range

*includes service fee. Please note that hourly rates are linked to the exchange rate, and fluctuate slightly from month to month.

Employment Preferences

Availability:

 Full Time

Preferred Timezone:

Australian Western Standard Time

Hourly & Monthly Rate:
(inclusive of service fee)

Full Time: AUD $11.59 per hour or $2008.83 per month

*Plus GST for Australian Businesses
Remote Staff Recruiter Comments
  • Rita has more than 10 years of relevant work experience in the BPO industry.
  • She has performed various roles in different companies where she supported the following tasks:
    • Customer service
    • Insurance claims
    • Invoices
    • Medical billing
    • HMO claims of the patients 
    • Schedule appointments with doctors
    • Inbound and Outbound calls
  • She handle healthcare accounts for almost 6 years. 
  • She also familiar with bookkeeping and handle:
    • Account Receivable
    • Accounts payable
    • Xero accounting
  • She worked with clients that cater to US, and Indian. 
  • She is proficient with MS Excel, Xero, NaviNeth, Advance MD, and WayStar.
  • She is available to start immediately. She is amenable to working the day shift for fulltime position.

Predictive Index Behavioral Profile - Guardian 

Strongest Behaviors

  • Cautious; follows a well-established and proven plan to avoid making mistakes. Does the background research necessary to have proof to support decisions before action is taken.
  • Detail-oriented and accommodating; most comfortable working as part of a well-defined team for which they produce high-quality output and decisions.
  • Unhurried and deliberate, stable and will do things using the established process; finds it difficult to change these systems. Dependable, consistent and needs familiar environments and coworkers to be most productive.
Behavioral Summary
A very conscientious and disciplined person; particularly careful, thorough, and accurate in their work. This individual is exacting and strives to produce results that precisely meet the established goals. Works best where there are clear standards, expectations, reporting relationships and measurements for the work. Rita will depend upon professional training, their own experience, or management leadership, to provide those standards and the structure needed for their work.
 
Employment History
Claims Operations
Industry:Healthcare / MedicalEmployment Period:November 2021 to March 2022 (4 Months)Duties and Responsibilities:
  • Investigates insurance claims to determine the extent of ensuring a company's liability and handles property claims involving damage to structures.

Medical Billing Specialist
Industry:Call Center / IT-Enabled Services / BPOEmployment Period:June 2020 to November 2021 (17 Months)Duties and Responsibilities:
  • Balance electronically submitted claims every day.
  • Oversee outstanding balances and ensure clients pay as billed.
  • Prepare invoices and reconcile billing with accounts receivables.
  • Assure quality assurance and billing audit.
  • Assess unpaid claims and research denials for timely payment and cash flow.
Case Management Specialist
Industry:Call Center / IT-Enabled Services / BPOEmployment Period:October 2015 to December 2019 (50 Months)Duties and Responsibilities:
  • Non-voice / outbound account, case management account, handles HMO authorization for nursing homes and rehabilitation centers.
  • Manage to request HMO approval of patients to avoid further medical inconvenience.
Senior Account Receivables
Industry:OthersEmployment Period:July 2013 to September 2014 (14 Months)Duties and Responsibilities:
  • Process credit card payments, prepare bank deposits, investigate and resolve customer queries, develop a recovery system & initiate collection reports and communicate with customers via phone, e-mail, mail & phone.
Collections Specialist
Industry:OthersEmployment Period:February 2011 to April 2013 (26 Months)Duties and Responsibilities:
  • Maintain up to date billing statements, generate & send out invoices, follow up on collect & allocate payments, review AR aging, manage million dollars worth of accounts and process credits & disputes adjustments.
Inbound Sales, Makati
Industry:Call Center / IT-Enabled Services / BPOEmployment Period:July 2003 to December 2010 (89 Months)Duties and Responsibilities:
  • Gathers customers' account, complaints, inquiries.
  • Offer bundles for speed internet connections & bundles for customer's convenience using gadgets.
  • Handles Xfinity Signature support.
Education History

Field of Study:

Advertising/Media

Major:

Radio and TV Broadcasting

Graduation Date:

March 2000

Located In:

Philippines

License and Certification:

Not Applicable

Skills

★★★ Advanced:
Health Administration, Customer Experience, Customer Handling, Medical Records Research, Medical Billing Coding, Accounts Receivable Management, Payment Processing, Payment Applications Support

★★ Intermediate:
Inbound Sales, Medical Billing Coding, Outbound Appointment Setting, Customer Service Management

Work at Home Capabilities

Internet Bandwidth:

100 Mbps and above

Working Environment:

Private Room

Speed Test Result:

Not Applicable

Internet Type:

Fiber

Hardware Type:

Laptop

Brand Name:

dell

Processor:

11th Gen Intel(R) Core(TM) i5-1135G7 @ 2.40GHz 2.42 GHz

Operating System:

Windows 10