Industry:Call Center / IT-Enabled Services / BPOEmployment Period:June 2013 to May 2019 (71 Months)Duties and Responsibilities:
- Answer incoming calls from customers needing assistance with billing and account inquiries
- Offers other available services that may be useful to the customer
- For Complaints - Calls customers with escalated complaints and provide a long term resolution to the issue
Predictive Index Profile - Specialist
https://www.predictiveindex.com/reference-profile/specialist/
Strongest Behaviors
- Careful with rules; precise, "by the book", fast-paced, and literal in interpreting rules, schedules and results.
- Detail-oriented and thorough; works to ensure things don’t fall through the cracks, and follows up to ensure they’re done properly and on time.
- Driven to achieve operational efficiencies: thinks about what needs to be done and how it can be done as fast as possible while maintaining a high-quality outcome.
- Cautious; follows a well-established and proven plan to avoid making mistakes. Does the background research necessary to have proof to support decisions before action is taken.
Behavioral SummaryJoanna Marie is a very conscientious person, particularly attentive to, careful of, and accurate with the details involved in the job. Identifies problems, and enjoys solving them, particularly within own area of expertise.
Reserved, serious, and always concerned with the exact correctness of the work. Self-discipline, sense of duty, and respect for authority and tradition are strong qualities in Joanna Marie, who takes responsibilities very seriously.