Candidate No. 435332
PLAY AUDIO
Sanrio

Administrative

Phone Support Agent

Email Support Agent

Skills

★★★ Advanced:

Microsoft Excel 2007, Google Calendar, Spreadsheets, Customer Handling, more

★★ Intermediate:

Photo Editing, , Administrative Skills, Administrative Support, more

Hourly Rate Gauge

Today's value  AUD $7.97

$7.36

if $ 1 = PHP 42

$8.35

if $ 1 = PHP 30
Currency Fluctuation Range

*includes service fee. Please note that hourly rates are linked to the exchange rate, and fluctuate slightly from month to month.

Employment Preferences

Availability:

 Full Time Part Time

Preferred Timezone:

Australian Western Standard Time, Australian Central Standard Time, Australian Eastern Standard Time, New Zealand Daylight Time, US Pacific Standard Time

Hourly & Monthly Rate:
(inclusive of service fee)

Part Time: AUD $7.97 per hour or $691.03 per month
Full Time: AUD $9.62 per hour or $1666.95 per month

*Plus GST for Australian Businesses
Remote Staff Recruiter Comments
  • She has been working since 2006 as Purchaser, Email /Support Representative, and Technical Support Representative.
  • She graduated with a Bachelor of Arts major in Accounting Management.
  • She had pieces of training and seminars and developed skills in 
    • Social Media Marketing
    • Graphic Design
    • Market Research
  • She is knowledgeable in performing different tasks like:
    • Email Support
    • Technical Support
    • Customer Handling
  • She is adept at using different tools such as:
    • Google Application
    • Microsoft Office
    • Mailchimp
    • Salesforce
    • Teamdot
    • WordPress
  • She can start immediately.

Predictive Index Behavioral Profile - Specialist

Strongest Behaviors
  • Formal, reserved, introspective, and skeptical of new people; requires “proof” to build trust in new people.
  • Detail-oriented and precise; follow-through is deep and literal to ensure tasks were completed in accordance with quality standards.
  • Operationally, as opposed to socially, focused. Thinks, in specific terms, about what needs to be done and how to do it accurately and flawlessly; follows, in a literal way, that execution plan.

Behavioral Summary

Sanrio is a very conscientious person, particularly attentive to, careful of, and accurate with the details involved in the job. Identifies problems, and enjoys solving them, particularly within own area of expertise.

Reserved, serious, and always concerned with the exact correctness of the work. Self-discipline, sense of duty, and respect for authority and tradition are strong qualities in Sanrio, who takes responsibilities very seriously.

Employment History
EMAIL / PHONE SUPPORT REPRESENTATIVE
Industry:Call Center / IT-Enabled Services / BPOEmployment Period:January 2019 to March 2020 (14 Months)Duties and Responsibilities:
  • Demonstrate originality and creativity with strong time management skills once responding to client emails.
  • Review, investigate delivery issues, and process refunds to delivery partners and eaters.
  • Provide accurate and up-to-date information to resolve ordering and delivery issues.
  • Familiarize common problems and concerns and develop constructive ideas to achieve the desired results.
  • Carefully review applications from background screening delivery partners.
  • Initiate and provide relevant information with the tools or products
TECHNICAL SUPPORT REPRESENTATIVE
Industry:Call Center / IT-Enabled Services / BPOEmployment Period:June 2020 to January 2021 (7 Months)Duties and Responsibilities:
  • Actively listen, analyze and guide customer issues and concerns with great patience.
  • Configure and troubleshoot devices such as modems, routers, digital TV, streaming devices, or any device that connects to WiFi.
  • Advise and suggest ideas on how to solve problems to better serve customers.
  • Evaluate existing equipment, and promote products and services for potential sales.
  • Make efficient, maximize techniques and ideas to minimize technical challenges.
  • Constantly sharpens and updates technical skills to get a high level of technical competence. 
Education History

Field of Study:

Business Studies/Administration/Management

Major:

Management Accounting

Graduation Date:

January 2005

Located In:

Philippines

License and Certification:

Not Applicable

Skills

★★★ Advanced:
Microsoft Excel 2007, Google Calendar, Spreadsheets, Customer Handling, Customer Service, Customer Support, Email Support

★★ Intermediate:
Photo Editing, , Administrative Skills, Administrative Support, Calendar Management, Data Entry, Email management, Google Sheets

Work at Home Capabilities

Internet Bandwidth:

50 Mbps

Working Environment:

Private Room

Speed Test Result:

Not Applicable

Internet Type:

Fiber

Hardware Type:

Desktop

Brand Name:

Customized

Processor:

AMD Ryzen 5 2600 6Core 3.4 GHz

Operating System:

Windows 10