Candidate No. 434815
PLAY AUDIO
Myla Jane

Virtual Assistant

Phone Support Agent

Email Support Agent

Chat Support Agent

Skills

★★★ Advanced:

Data Entry, Social Media Management, SEO, more

★★ Intermediate:

Lead Generation, Project Management, Social Media Marketing, Telemarketing, more

Hourly Rate Gauge

Today's value  AUD $12.58

$11.21

if $ 1 = PHP 42

$13.74

if $ 1 = PHP 30
Currency Fluctuation Range

*includes service fee. Please note that hourly rates are linked to the exchange rate, and fluctuate slightly from month to month.

Employment Preferences

Availability:

 Full Time

Preferred Timezone:

Australian Western Standard Time, Australian Central Standard Time, Hawaii Standard Time, US Pacific Standard Time, US Central Standard Time

Hourly & Monthly Rate:
(inclusive of service fee)

Full Time: AUD $12.58 per hour or $2179.77 per month

*Plus GST for Australian Businesses
Remote Staff Recruiter Comments
  • Myla has been working for over 4 years. She started working in the BPO industry handling customer complaints, inquiries, billings, and technical. She also worked with Australian Logistic accounts managing emails, and phone calls doing some upselling. She also had experience for around 2 years in a Real Estate Industry while 2 years for Virtual Assistance role doing the following tasks:
    • Lead generation & Appointment Setting (qualifying leads and converting them to active clients)
    • Social media management 
    • Content creation/Social Media Posts
  • She is proficient in utilizing tools such as:
    • CRM
    • Microsoft Office
    • Google Workspace
  • She is available to start immediately

Behavioral Profile - The Guardian

Strongest Behaviors
  • Driven to protect the company against risk by thoroughly leveraging their background and strictly following “the book.”
  • Cautious; follows a well-established and proven plan to avoid making mistakes. Does the background research necessary to have proof to support decisions before action is taken.
  • Detail-oriented and accommodating; most comfortable working as part of a well-defined team for which they produce high-quality output and decisions.

Behavioral Summary

Myla is a very conscientious and disciplined person; particularly careful, thorough, and accurate in her work. This individual is exacting and strives to produce results that precisely meet the established goals. Works best where there are clear standards, expectations, reporting relationships, and measurements for the work. 
Employment History
Virtual Assistant/Sales Agent
Industry:Property / Real EstateEmployment Period:January 2019 to December 2022 (47 Months)Duties and Responsibilities:
  • Sending emails, Messenger messages to prospect clients.
  • Replying to inquiries
  • Answering queries and Presenting project details to the clients via Zoom
  • Organizing the inbox by adding labels and moving to designated folders and more.
  • Follow-up on Prospect clients and warm Leads
ADMIN ASSISTANT/SECRETARY
Industry:TelecommunicationEmployment Period:April 2020 to October 2021 (18 Months)Duties and Responsibilities:
  • Sent daily report to the manager.
  • Encoded and updated data and activities in the company's spreadsheet.
  • Coordinated with Team leaders and Site Engineer for the week's site activity.
  • Scheduled meeting with Manager and Project Engineers. 
CUSTOMER SERVICE REPRESENTATIVE/FLEX SUPERVISOR
Industry:Call Center / IT-Enabled Services / BPOEmployment Period:October 2019 to February 2020 (4 Months)Duties and Responsibilities:
  • Managed and Helped agents to meet their KPI.
  • Took over agents call when customer asked for supervisor.
  • Created agent's schedule.
  • Reported to the Operations Manager directly.
  • Conducted coaching sessions with agents and discussed what needs to improve and maintain.
VIRTUAL LEAD GENERATION ASSISTANT
Industry:Transportation / LogisticsEmployment Period:January 2022 to May 2022 (4 Months)Duties and Responsibilities:
  • Scraped Leads by category and estate using Instant Data Scraper Chrome Extensions.
  • Cleaned the leads database for any duplicates and inactive email addresses
  • Maintained and organized leads scraped from Yellowpages.com.au
  • Checked websites and other sources for any missing information
SOCIAL MEDIA MANAGER AND CHAT SUPPORT SPECIALIST
Industry:EducationEmployment Period:March 2022 to June 2022 (3 Months)Duties and Responsibilities:
  • Engaged with Social Media Followers by responding to posts comments.
  • Replied to inquiries sent directly to Xcel Hub's Facebook page.
  • Managed transactions such as sales and registrations of online course students.
  • Organized the inbox by adding labels and moving to designated folders.
  • Assisted in getting more engagements and improve the online presence of our Facebook Page

 

Social Media Manager/Strategist
Industry:Hotel / HospitalityEmployment Period:March 2022 to July 2022 (4 Months)Duties and Responsibilities:
  • Created the Business Page.
  • Optimized the page.
  • Created/Scheduled posts for brand visibility and lead generation.
  • Managed and Answered customers queries.

 

SOCIAL MEDIA MANAGER/SPECIALIST
Industry:OthersEmployment Period:January 2023 to May 2023 (4 Months)Duties and Responsibilities:
  • Creating Contents and Monitoring Engagements and Reach of the Business Page
  • Replying to inquiries
  • Scheduling Value Contents for Brand Awareness
  • Crafting Marketing Strategy for Lead Generation
  • Organizing the inbox by adding labels and moving to designated folders and more.
Not Applicable
Skills

★★★ Advanced:
Data Entry, Social Media Management, SEO

★★ Intermediate:
Lead Generation, Project Management, Social Media Marketing, Telemarketing

Work at Home Capabilities

Internet Bandwidth:

Between 5mbps to 100mbps

Working Environment:

Private Room

Speed Test Result:

https://www.speedtest.net/result/16868789037

Internet Type:

Cable

Hardware Type:

Laptop

Brand Name:

Samsung

Processor:

Core i5

Operating System:

Windows 10