Industry:Call Center / IT-Enabled Services / BPOEmployment Period:July 2021 to May 2022 (10 Months)Duties and Responsibilities:
- Provides administrative support to ensure efficient operation of various departments.
- Schedule and coordinate staff and other meetings
- Schedule appointments and maintain calendars
- Email management
- Prepare communications, such as memos, emails, invoices, reports and other correspondence
- Write and edit documents from letters to reports and instructional documents
- Carries out administrative duties
- Completes operational requirements by scheduling and assigning administrative projects and expediting work results.
- Supports team by performing tasks related to organization and strong communication.
- Develops administrative staff by providing information, educational opportunities, and experiential growth opportunities.
- Jerlyn started her career in BPO where she was a customer service, technical support and was eventually promoted as a Subject Matter Expert.
- She became a Team Leader where she was overseeing 10 heads where she does coaching, team building activities.
- She then became an account supervisor where she handled 3 team leaders with 8 members each.
- She was an Account Manager before she transitioned to become an Admin Support / Virtual Assistant.
- As an admin assistant her role involves doing the following:
- Email Management
- Scheduling meetings & appointments
- Coordination with other staff/department
- Preparing memos, reports, invoices & other correspondence
- She is proficient with the following:
- Salesforce
- Odoo
- Freshdesk
- Pipedrive
- She can start immediately.
Predictive Index Behavioral Profile - Captainwww.predictiveindex.com/reference-profile/captain/
Strongest Behavior
- Proactivity, assertiveness, and sense of urgency in driving to reach personal goals. Openly challenges the world.
- Independent in putting forth their own ideas, which are often innovative and, if implemented, cause change. Resourcefully works through or around anything blocking completion of what they want to accomplish; aggressive when challenged.
- Fluent, enthusiastic, and comparatively frequent in communication; a motivator who pays attention to others’ points of view.
Behavioral SummaryJerlyn is a confident, independent self-starter with competitive drive, initiative, a sense of urgency, and the ability to make decisions and take responsibility for them. Can react and adjust quickly to changing conditions and come up with ideas for dealing with them.
Their drive is purposeful, directed at getting things done quickly. This individual responds positively and actively to challenge and pressure, and has confidence in their own ability to handle novel problems and people. An outgoing, poised person, a lively and enthusiastic communicator, tending to be a little more authoritative than persuasive in style. Talks briskly, with assurance and conviction and is a stimulating influence on others, while being firm, direct, and self-assured in dealing with them.