Christian has more than five years of experience in the customer service industry

He started as a technical support specialist assistant to customers in Australia with the mobile devices and other electronic devices

He was then promoted to a level 2 agent where he took escalation calls, did remote access troubleshooting, and scheduled onsite tech visits

He also became a team manager assistant where he supported new agents in the nesting stage

Monitored calls, conducted coaching and feedback

Presently, he works for a diabetes clinic in the US processing orders from patients requesting their apparatus

Order taking and order processing

Checked the status of orders and booked shipping/courier

Processed cancelations and refunds

He is open to both part-time and full-time positions and is available to start immediately
 

Predictive Index Behavioral Profile - Operator

https://www.predictiveindex.com/reference-profile/operator/

Strongest Behaviors:

• Private, serious, introspective, and reserved. Takes time to connect to and trust new people.
• Focused; can concentrate on the task at hand for long periods. Quickly notices and understands technical matters more than social ones. Consistent and patiently thoughtful.
• Works at a steady, unwavering pace; most comfortable with familiar processes, environments, and co-workers. Doesn’t easily change.

Behavioral Summary:

Helpful, patient, and stable; works steadily and consistently. Respectful of established processes, standards, and policies, they will work within those standards to ensure repeated successes and high-quality results. Christian Xavier has the patience and tolerance required for routine work and can be relied on to do such work consistently and in a relaxed manner. Prefers having, and following, a well-thought-out process to ensure success. If he is responsible for establishing the process, he will do so in a thoughtful, methodical manner, paying close attention to details and time-honored successes. Once established, he’ll expect that the process be followed consistently.