Candidate No. 434589
PLAY AUDIO
Ma Rizalina

Customer Support

Technical Support Specialist

Phone Support Agent

Email Support Agent

Skills

★★★ Advanced:

Customer Experience, more

★★ Intermediate:

Bookkeeping, SEO, Technical Support, more

Hourly Rate Gauge

Today's value  AUD $8.30

$7.64

if $ 1 = PHP 42

$8.74

if $ 1 = PHP 30
Currency Fluctuation Range

*includes service fee. Please note that hourly rates are linked to the exchange rate, and fluctuate slightly from month to month.

Employment Preferences

Availability:

 Full Time

Preferred Timezone:

Australian Western Standard Time, Australian Central Standard Time, Australian Eastern Standard Time, New Zealand Daylight Time

Hourly & Monthly Rate:
(inclusive of service fee)

Full Time: AUD $8.30 per hour or $1439.03 per month

*Plus GST for Australian Businesses
Remote Staff Recruiter Comments
  • Maria has been working for 16 years in Business process outsourcing companies.
  • She handled life insurance, telecommunications, and education accounts
  • She does inbound and outbound calls. She is also an experienced virtual assistant and administrative assistant
  • She is proficient in Hubspot CRM, Microsoft Office, Google suite, Trello Asana, Avaya software, Zoho, Canva, Google Drive, and MailChimp
  • She can start immediately
Employment History
Care Specialist
Industry:Call Center / IT-Enabled Services / BPOEmployment Period:November 2007 to November 2008 (12 Months)Duties and Responsibilities:
  • Recognize and embrace the opportunity of resolving issues for billing and service rates inquiry, phone activation, phone swap, presentation of available products out in the market, and current discount offers.
Technical Support
Industry:Call Center / IT-Enabled Services / BPOEmployment Period:September 2005 to September 2006 (12 Months)Duties and Responsibilities:
  • Provide technical support using dial-up and broadband networks. 
Customer Service Representative
Industry:Call Center / IT-Enabled Services / BPOEmployment Period:May 2012 to April 2013 (11 Months)Duties and Responsibilities:
  • Assisted customers and coordinate with fulfilling guest registration to hotelservices, ground transportation, restaurant, or entertainment reservations. 
Frontliner
Industry:Call Center / IT-Enabled Services / BPOEmployment Period:April 2013 to July 2014 (15 Months)Duties and Responsibilities:
  • Provide step-by-step technical solutions to ensure proper disposition of their concerns; this support can be but are not limited to:
    • entertainment services and products,
    • hardware systems/accessories, 
    • customer service inquiries regarding technical support, billing and customer service. 
Customer Service Representative
Industry:Call Center / IT-Enabled Services / BPOEmployment Period:October 2016 to April 2017 (6 Months)Duties and Responsibilities:
  • Provide billing and customer service along with support but is not limited to:
    • entertainment services and products (right size service to save the customer from canceling account),
    • hardware systems/accessories processing,
    • step-by-step technical solutions for mobile & cable troubleshooting.
Subject Matter Expert / Customer Service Representative
Industry:Call Center / IT-Enabled Services / BPOEmployment Period:March 2020 to July 2021 (16 Months)Duties and Responsibilities:
  • Subject Matter Expert || September 2020 – July 2021 
    • Provide billing and customer service and step-by-step technical solutions formobile troubleshooting.
  • Customer Service Representative || March 10, 2020 – September 2020
    • Provide billing and customer service and step-by-step technical solutions for mobile troubleshooting.
Education History

Field of Study:

Finance/Accountancy/Banking

Major:

Diploma in Practical Bookkeeping & Account

Graduation Date:

March 2000

Located In:

Philippines

License and Certification:

Not Applicable

Skills

★★★ Advanced:
Customer Experience

★★ Intermediate:
Bookkeeping, SEO, Technical Support

Work at Home Capabilities

Internet Bandwidth:

50 Mbps

Working Environment:

Private Room

Speed Test Result:

Download: 19.74, Upload: 30.46

Internet Type:

Fiber

Hardware Type:

Desktop

Brand Name:

HP

Processor:

Intel(R) Core(TM) i5-4570 CPU @ 3.20GHz 3.20 GHz

Operating System:

Windows 10