Candidate No. 434538
PLAY AUDIO
Lynjay

Customer Support

Phone Support Agent

Email Support Agent

Skills

★★★ Advanced:

Virtual Assistant Skills, Customer Support, Calendar Management, Appointment Setting, more

★★ Intermediate:

Chat Support, Phone Support, Email Support, more

Hourly Rate Gauge

Today's value  AUD $9.95

$9.01

if $ 1 = PHP 42

$10.66

if $ 1 = PHP 30
Currency Fluctuation Range

*includes service fee. Please note that hourly rates are linked to the exchange rate, and fluctuate slightly from month to month.

Employment Preferences

Availability:

 Full Time

Preferred Timezone:

Australian Eastern Standard Time, Australian Central Standard Time, Australian Western Standard Time

Hourly & Monthly Rate:
(inclusive of service fee)

Full Time: AUD $9.95 per hour or $1723.93 per month

*Plus GST for Australian Businesses
Remote Staff Recruiter Comments
  • Lynjay worked for 3 years in customer service (voice and email and chat support). She gained experience in the Retail Industry.
  •  She acquired skills in 
    • Order management 
    • Lead generation experience for 4 months
    • General VA
    • Inbox management
    • Calendar management
    • Sorting quotation
    • Basic Bookkeeping
    • Project management
  • She has Shopify experience for the CSR role for 8 months and was tasked to creating orders, refunds, inventory management, calling the customers about the order.
  • She is proficient in using::
    • Slack/Discord
    • Notion 
    • Zendesk 
    • RichPanel
    • Microsoft Teams 
    • Todoist
    • LiveChat 
    • LiveLoveSkyn
    • Zoom 
    • ClickUp
    • Outlook365
    • Ring Central
    • Google Workspace
    • Dropbox 
    • Salesforce
    • Service
    • Cloud
    • Aircall
  • She can start ASAP and is amendable to working full-time and part-time.
Predictive Index Behavioral Profile - Operator 

Strongest Behavior
  • Unhurried and deliberate, stable and will do things using the established process; finds it difficult to change these systems. Dependable, consistent and needs familiar environments and coworkers to be most productive.
  • Cooperative, easy-going, and agreeable in getting along with others. A focused, uncritical listener who won’t “rock the boat.”
  • Teaches and shares; often working collaboratively with others to help in any capacity.
Behavioral Summary
Helpful, patient, and stable; works steadily and consistently. Respectful of established processes, standards, and policies, they will work within those standards to ensure repeated successes and high-quality results. Lynjay has the patience and tolerance required for routine work and can be relied on to do such work consistently and in a relaxed manner. Prefers having, and following, a well thought-out process to ensure success. If they are responsible for establishing the process, they will do so in a thoughtful, methodical manner, paying close attention to details and time-honored successes. Once established, they’ll expect that the process be followed consistently.
 
Employment History
Customer Service Support
Industry:Retail / MerchandiseEmployment Period:December 2022 to September 2023 (9 Months)Duties and Responsibilities:
  • Delivering exceptional customer support by addressing technical issues, payment concerns, discounts, cancellations, and returns through email correspondence.
  • Cultivating a positive brand image and customer trust by resolving queries and recommending effective solutions.
  • Successfully handling a growing volume of customer emails on a daily basis.
  • Identifying opportunities for upselling additional products to interested customers and achieving a 10% upsell rate for daily offers.
  • Enhancing sales and revenue through targeted upselling efforts.
  • Successfully upselling additional products to customers interested in daily offers, generating increased revenue.
  • Monitoring and addressing customer complaints on social media platforms, ensuring prompt assistance and issue resolution.
  • Mitigating potential negative impacts on the brand by proactively managing customer concerns on social media.
  • Actively monitoring and addressing customer complaints on various social media channels.
Virtual Assistant
Industry:Healthcare / MedicalEmployment Period:November 2022 to March 2023 (4 Months)Duties and Responsibilities:
  • Managing the generation of shipping labels, ensuring accurate and timely processing.
  • Enhancing the efficiency of shipping operations during peak holiday sales.
  • Successfully generated shipping labels for orders to meet increased demand. 
  • Managed customer emails, addressed concerns, and provided support during a backorder period due to holiday sales, ensuring timely and helpful responses for sustained satisfaction.
Virtual Assistant
Industry:Hotel / HospitalityEmployment Period:February 2022 to June 2022 (4 Months)Duties and Responsibilities:
  • Compiling sales lists for various promotions, designing promotional flyers, and conducting data entry for promotional materials.
  • Enhancing the effectiveness of sales promotions through well-prepared materials.
  • Successfully managed the preparation of sales lists and promotional materials.
  • Updating the company website as needed, both on-demand and through scheduled updates.
  • Ensuring the website's relevance and accuracy for clients and stakeholders.
  • Executed timely and regular updates to maintain an up-to-date online presence.
  • Responding to emails from both clients and colleagues, preparing meeting agendas, and generating daily reports via spreadsheets or templates for cross-departmental sharing.
  • Facilitating effective communication and collaboration across departments.
  • Managed email responses, meeting agendas, and daily reporting tasks for seamless information sharing within the organization
General Virtual Assistant
Industry:Accounting / Audit / TaxEmployment Period:March 2022 to May 2022 (2 Months)Duties and Responsibilities:
  • Collaborating with clients to oversee dashboards and manage data sources for multiple reports.
  • Enhancing data management efficiency and accuracy for various reports.
  • Successfully managed multiple dashboards and data sources for clients.
  • Handling diverse administrative tasks, including email and calendar management, as well as minimal bookkeeping.
  • Streamlining administrative processes and ensuring organizational efficiency.
  • Efficiently performed email management, calendar scheduling, and basic bookkeeping tasks.
  • Assisting in the establishment of new systems and processes, including scheduling meetings and managing calendars.
  • Contributing to the implementation of streamlined and effective workflows.
  • Actively participated in the creation of new dashboards and data sources, generating reports crucial for informed business decisions
Customer Service Representative
Industry:Call Center / IT-Enabled Services / BPOEmployment Period:September 2021 to March 2022 (6 Months)Duties and Responsibilities:
  • Delivered outstanding customer service with a friendly, professional, and empathetic approach.
  • Enhanced customer satisfaction levels through positive interactions.
  • Successfully managed a substantial number of customer interactions with excellence.
  • Managed and resolved customer issues, demonstrating effective problem-solving skills.
  • Mitigated customer concerns, contributing to overall customer satisfaction.
  • Successfully addressed and resolved a variety of customer issues during the tenure.
  • Exceeded performance quotas significantly, earning recognition as one of the top-performing agents on the team.
  • Demonstrated exceptional performance, surpassing established targets.
  • Consistently exceeded performance quotas, showcasing a high level of achievement in the role.
Virtual Office Assistant
Industry:Call Center / IT-Enabled Services / BPOEmployment Period:April 2020 to August 2021 (16 Months)Duties and Responsibilities:
  • Efficiently managed various administrative tasks, including data entry and lead generation.
  • Streamlined operational processes, enhancing overall efficiency.
  • Completed numerous data entry and lead generation tasks within specified timelines.
  • Responded promptly to customer emails, addressing inquiries related to orders and invoices. Improved customer satisfaction by providing timely and accurate information.
  • Successfully handled a significant volume of customer email inquiries.
  • Developed and executed email newsletters to inform customers about new products and services. Increased customer engagement and awareness of catalog offerings.
  • Regularly created and distributed email newsletters to a wide customer base.
  • Conducted follow-up communications with customers to ensure satisfaction with their orders or invoices.
  • Strengthened customer relationships and loyalty through proactive follow-up.
  • Consistently followed up with customers to gather feedback on their experiences.
  • Took on additional responsibilities by managing discovery calls with prospects to identify new clients.
  • Contributed to business growth by actively seeking and acquiring new clients.
  • Successfully conducted numerous discovery calls, resulting in the acquisition of new clients
Education History

Field of Study:

Not Applicable

Major:

Not Applicable

Graduation Date:

March 2020

Located In:

Philippines

License and Certification:

Not Applicable

Skills

★★★ Advanced:
Virtual Assistant Skills, Customer Support, Calendar Management, Appointment Setting, Email management

★★ Intermediate:
Chat Support, Phone Support, Email Support

Work at Home Capabilities

Internet Bandwidth:

Between 5mbps to 100mbps

Working Environment:

Private Room

Speed Test Result:

https://www.speedtest.net/result/15925601504

Internet Type:

Fiber

Hardware Type:

Laptop

Brand Name:

HP

Processor:

AMD Ryzen 3 5300U with Radeon Graphics 2.60 GHz

Operating System:

Windows 11