Candidate No. 434096
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Eric

Systems Networking and Administration

Technical Support Specialist

Phone Support Agent

Email Support Agent

Skills

★★★ Advanced:

Office 365, Office Administration, Web Server Administration, Operating Systems, more

★★ Intermediate:

PHP, , Technical Support, Travel Management, more

Hourly Rate Gauge

Today's value  AUD $19.48

$16.98

if $ 1 = PHP 42

$21.81

if $ 1 = PHP 30
Currency Fluctuation Range

*includes service fee. Please note that hourly rates are linked to the exchange rate, and fluctuate slightly from month to month.

Employment Preferences

Availability:

 Full Time Part Time

Preferred Timezone:

Australian Eastern Standard Time, New Zealand Daylight Time, US Eastern Standard Time

Hourly & Monthly Rate:
(inclusive of service fee)

Part Time: AUD $19.48 per hour or $1688.18 per month
Full Time: AUD $19.48 per hour or $3376.35 per month

*Plus GST for Australian Businesses
Remote Staff Recruiter Comments
  • Eric started his career as a Technical Support where he was troubleshooting PCs, routers, installation of LAN and WAN Network Connectivity. During this tenure, he was also giving web hosting support for US and UK customers.
  • He got promoted after and eventually handled escalations about billings via calls and emails.
  • He then transitioned into becoming a Help Desk Analyst where he provided technical assistance to all users via phone and remote assistance. 
  • He eventually got the role of IT Support Engineer where he provided technical assistance. He supported a number of software during this tenure.
  • He is proficient with the following tools:
    • Virtual Server Management
    • Active Directory
    • Exchange Management Console
    • CRM
    • Sharepoint
    • Office 365 Admin Console
  • He is ready to start immediately.
Predictive Index Behavioral Profile- Specialist


Strongest Behaviors
  • Careful with rules; precise, "by the book", fast-paced, and literal in interpreting rules, schedules and results.
  • Detail-oriented and thorough; works to ensure things don’t fall through the cracks, and follows up to ensure they’re done properly and on time.
  • Driven to achieve operational efficiencies: thinks about what needs to be done and how it can be done as fast as possible while maintaining a high-quality outcome. Impatient with routines.
  •  
Behavioral Summary

Eric is a very conscientious person, particularly attentive to, careful of, and accurate with the details involved in the job. Identifies problems, and enjoys solving them, particularly within own area of expertise.

Reserved, serious, and always concerned with the exact correctness of the work. Self-discipline, sense of duty, and respect for authority and tradition are strong qualities in Eric, who takes responsibilities very seriously.

Employment History
IT Support Engineer
Industry:Call Center / IT-Enabled Services / BPOEmployment Period:March 2019 to April 2020 (13 Months)Duties and Responsibilities:
  • We offer the same task as my previous job, but the advantage is that we have full admin access on our tools. We can remotely assist our users and client’s devices, we have also full admin access on Exchange Management console, and we also Manage their active directories where we create login credentials for our users and also provide them admin access on a specific shared folder.
  • We also help them set-up sharepoint access where they can organize and share information securely from any device using a web browser tool.
  • We also have full admin access in Office 365 console using a web-based portal where administrators manage user accounts and configuration settings for the Office 365 subscription services, including Exchange Online and SharePoint Online.
Technical Service Desk (Help Desk Analyst)
Industry:Call Center / IT-Enabled Services / BPOEmployment Period:July 2016 to May 2018 (22 Months)Duties and Responsibilities:

I started working on 2016 - 2018 in ATOS XBS Company as a Help Desk Anylyst. I was under to marriot account. We povide Technical Assistance to all users via phone, emails and remote assistance (From hardware to Software, Managing Active Directories and Assisting PW Credentials). We support our software products and devices to all Marriot properties Internationaly. We create their login accounts and create their emails. We help the cliennts if they have password issues or unable to launch the software or applications. We also manage their active directories, moving a user from a different LOB or Properties, disabling login credential for non active employee. 

Advanced Technical Support Representative
Industry:Call Center / IT-Enabled Services / BPOEmployment Period:May 2022 to May 2022 (1 Month)Duties and Responsibilities:
  • What we do is we provide a webhosting assistance to our clients (US and UK) and web developers both calls and emails. We create website for them using web hosting tools, we guide them on how to create email addresses using the domain name they purchased.
  • We assist them in uploading their website files and applications via FTP access to the web server.
  • From 2010 to 2013, I was promoted to a new LOB which is the Billing Department. What we do is we provide billing assistance for all customers who want to purchase domain name and webhosting packages.
  • Since we have a background on Technical Support team, we can easily explain to the users the advantages and the right package for them.
  • After which, I got promoted as a Level 2 support in which we handle all escalated calls and high priority tickets.
  • We also have an evaluation for all customers who wants to cancel their packages before we can give them a refund or money back guarantee.
  • From 2013 to 2015, I was promoted as a Technical Support Supervisor in a different LOB, where I handled 13 agents and two 2nd level in my team.
  • We support a GMX and Mail.com Company. We support email hosting and services. We create email accounts for them and do a password reset if users can't login.
  • We also set-up emails to their mobile devices or any computers that has Apple Mac or Windows system devices.
  • My main task is to create reports, manage agents statistics, handled escalated calls, direct communication to our managers from Germany and US.
  • I also evaluate agent's performance, conduct coaching for those agents who are struggling with their statistics and skills.
Education History

Field of Study:

Computer Science/Information Technology

Major:

Not Applicable

Graduation Date:

January 2007

Located In:

Philippines

License and Certification:

Not Applicable

Skills

★★★ Advanced:
Office 365, Office Administration, Web Server Administration, Operating Systems, PC Troubleshooting, Programming, Email Handling

★★ Intermediate:
PHP, , Technical Support, Travel Management, SEO Analysis, Calendar Management, Data Entry

Work at Home Capabilities

Internet Bandwidth:

Between 5mbps to 100mbps

Working Environment:

Private Room

Speed Test Result:

Not Applicable

Internet Type:

Not Applicable

Hardware Type:

Desktop

Brand Name:

Custom Built

Processor:

Intel Core i5 5th Gen

Operating System:

Windows 10