Customer Relations Specialist
Industry:TelecommunicationEmployment Period:September 1997 to April 1999 (19 Months)Duties and Responsibilities:
- Attends to walk-in and phone-in clients who had inquiries and problems about their pagers.
- Explains billing inquiries to clients
- Conducts thorough investigations on paging service anomalies
- Does memoranda for immediate solutions of clients’ complaints
- Transmits documents to different departments and branches of the company.
- Officer-in-charge on certain periods when the supervisor is not available.
- Ensures that all inquiries and complaints are handled properly in the basis of time, quality and quantity.
- Makes and submits weekly, monthly, quarterly and yearly report to the Manager.
- Trains new staff on how to handle complaints and inquiries as well as the different procedures done both on phone and over-the-counter interactions.
MEDICAL RECORDS OFFICER / OR / ADMITTING / ER / WARD STAFF
Industry:Healthcare / MedicalEmployment Period:July 2004 to April 2016 (141 Months)Duties and Responsibilities:
- Handles interviews of patients who have submitted Temporary Birth Certificates by filling important data and ensuring that all are correct, complete and valid before typing it to the Original Birth Certificate and transmitting it to the Local Civil Registry.
- Handles all types of Death Certificates and ensuring all data are correct, complete and valid before giving it to the relative.
- Receives complete finish patients’ charts endorsed by the admitting department.
- Re-checks the completeness of the patients’ charts.
- Writes important data in an index card to serve as a manual file on all patients’ charts as back up for retrieval for future references.
- Does requests of patients who need their hospital data and information in compliance to various agencies’ (private/government) requests.
- Files all patients’ charts in a coded technique in order to easily retrieve and access it.
- Log in all Operating Room cases and updates daily via Logbook and Bill Board
- Monitors all the supplies inventory incoming and outgoing coming both from the Pharmacy and Central Supply Department requested by the OR Staff.
- Making sure that everything used are accounted for and tallied in the inventory and charged to each respected patient via monthly and annual report submitted to the Accounting Head and a copy furnished to the Owners (CEO’s) of the hospital.
- Admits patients upon the request of their attending physician.
- Receives reservation and provides room accommodation for incoming patients.
- Assisting doctors and nurses at the Emergency Room in handling different patient cases.
- Assisting doctors in doing minor surgery
- Performing Advance and Basic Life support during times of Code’s.
- Making sure that all equipments are functioning perfectly and all necessary supplies are available.
TEAM LEADER / HR RECRUITER / WORK FORCE
Industry:Call Center / IT-Enabled Services / BPOEmployment Period:November 2009 to July 2010 (8 Months)Duties and Responsibilities:
- Handled and worked with 7 operatives and transcriptionists assigned to various international accounts.
- Ensuring agents understand and comply with all objectives, performance, standard and policies.
- Monitor and evaluating agent performance, providing learning and coaching opportunities and taking corrective actions.
- Offer new idea and suggestion for improvement.
- Confers by reporting to managers any complex and unusual situations.
- Create necessary schedules of agents and making sure that everybody adheres to their respective time stricktly.
- Interviews applicant agents who can conduct interviews on individuals regarding about any topic base on the required concern needed on the job task in their respective companies.
- Maintain and process forms and records related to employees, benefits, claims and process reports.
- Communicate and interpret policies and procedures.
- Coordinates the administrations mandates with regards to the company sponsored benefit program.
- Identify employee related issues and take action to address and resolve these issues.
- Interviews prospective employees, check references, make job orders and conduct orientations.
- Analyzes wages, salaries and prepare job description.
Customer Service - ACCOUNT ASSOCIATE
Industry:Call Center / IT-Enabled Services / BPOEmployment Period:August 2016 to May 2017 (9 Months)Duties and Responsibilities:
- Handles calls of Sending and Receiving Money Transfers within the US territories and Internationally
- Handles Telephone Money Transfers within the US Territories and Internationally
- Handles Web Care as well as Validate Money Transfers Online transactions with concerns regarding technical problems.
- Handles all General Inquiries regarding processing in all Types of Money Transfer Transactions
CUSTOMER SERVICE REPESENTATIVE (Trio / Retention / Collection)
Industry:Call Center / IT-Enabled Services / BPOEmployment Period:June 2017 to September 2021 (51 Months)Duties and Responsibilities:January 6, 2020 - September 9, 2021 (Outboound Collection)
- Handle calls by collecting current and past due accounts to customers who has arrears with their mobile services.
- Provide maximum date of payments possibly allowed by the system.
- Explaining the customers' bill whenever disputes arises.
- Make minor adjustments on customers' bills if need be.
August 22, 2018 - June 21, 2019 (Upskilled Promotion - Retention)
- Handles Calls in General (All Aspects)
- Handles irate calls and gives immediate and First Call Resolutions.
- Meet customer’s demands in ways subject in company’s policy that will prevent the cancellation of an account / accounts.
- Give a onetime adjustment on customers bill by 25%, 50% or 100% which is subject in company’s policy or in any ways upon customer’s demands.
- Provide promo’s / credits to customer’s accounts in order such as that customer’s bill would lower down by way that could help customers manage their bills and enjoy the full service of what the company is offering.
- To explain to customer’s thoroughly reasons on why there are occurrences of increase in subscription in their services.
- Make customers understand the Value and Quality of their package versus to the Financial Value that they have to pay.
- To Cancel Accounts which are Unsavable.
June 1, 2017 - August 21, 2018 (TRIO - Internet / Phone / Dish)
- Handles calls of regarding billing statement of all customers
- Handles calls and does troubleshooting of customers who has problems regarding satellite dish or receiver problems
- Handles Inquiries
- Does adjustments and give credits to all billing concerns
- Handles sales regarding upgrade, change and adjustments of customers packages which would fit and benefit them
- Handles pre-authorization payments or onetime payments of the customers who likes to settle their bills
