Candidate No. 433601
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Michelle Angela

Administrative

Phone Support Agent

Email Support Agent

Chat Support Agent

Skills

★★★ Advanced:

Customer Handling, Customer Experience, Email Handling, Email management, more

★★ Intermediate:

Bookkeeping, Accounting, Bank Reconciliation, Xero Accounting, more

Hourly Rate Gauge

Today's value  AUD $13.23

$11.76

if $ 1 = PHP 42

$14.50

if $ 1 = PHP 30
Currency Fluctuation Range

*includes service fee. Please note that hourly rates are linked to the exchange rate, and fluctuate slightly from month to month.

Employment Preferences

Availability:

 Part Time Full Time

Preferred Timezone:

Australian Western Standard Time, Australian Central Standard Time, Australian Eastern Standard Time

Hourly & Monthly Rate:
(inclusive of service fee)

Part Time: AUD $13.23 per hour or $1146.87 per month
Full Time: AUD $13.23 per hour or $2293.73 per month

*Plus GST for Australian Businesses
Remote Staff Recruiter Comments

Angela has over five years of experience in customer service providing support via phone, email, and chat

Experienced in telecommunications and financial industries

Has experience in resolving billing disputes and facilitated credit requests

Communicated with customers with delinquent accounts to remind them of their outstanding balance

Angela also worked as an accounting associate where she performed various task such as:

  • Bank Reconciliation
  • Accounts Receivable
  • Accounts Payable
  • Payroll

She has hands-on experience in using accounting tools like

  • Quickbooks online
  • Xero
  • Zoho

She currently works as a technical support specialist assisting customers in creating their website

She is available for part-time positions and can start immediately

Predictive Index Behavioral Profile - Collaborator
https://www.predictiveindex.com/reference-profile/collaborator/

Strongest Behaviors:

  • Cooperative, easy-going, and agreeable in getting along with others. A focused, uncritical listener who won’t “rock the boat.”
  • Methodical, steady, and even-paced; loses productivity when interrupted.
  • Socially-focused, naturally empathizes with people, easily seeing their point of view or understanding their emotions. Positive, non-threatening communication.
Behavioral Summary
Michelle Angela is a warm, informal, outgoing, and congenial person who gets along comfortably with most people, meets new people easily and enjoys doing so, and works as well in group situations as well as one-on-one. A persistent, eager helper; has the kind of comfort with intangibles required to do work requiring an intuitive understanding of others’ viewpoints and feelings
Employment History
Technical Specialist
Industry:Call Center / IT-Enabled Services / BPOEmployment Period:March 2022 to October 2022 (7 Months)Duties and Responsibilities:
  • Basic Website Set-up and Designing, connecting custom domain, integration, etc.
  • Responds to members’ concerns within 24 hrs.
  • SLA upon the receipt of the email.
  • Make sure the member’s issue has been acknowledged and resolved.
  • Advise members on the necessary steps to navigate their sites.
  • Answer members’ questions regarding problems with their accounts
Customer Service Associate
Industry:Call Center / IT-Enabled Services / BPOEmployment Period:June 2020 to September 2022 (27 Months)Duties and Responsibilities:
  • Responds to member’s concern within the 24 hrs. SLA upon the receipt of email.
  • Make sure the member’s issue has been acknowledged and resolved.
  • Advise member of necessary troubleshooting steps when they are unable to access their social media accounts.
  • Answer member’s questions regarding problems with their accounts. 
Accounting Associate
Industry:Accounting / Audit / TaxEmployment Period:May 2019 to October 2019 (5 Months)Duties and Responsibilities:
  • Operate computers programmed with accounting software to record, store, and analyze information.
  • Debit, credit, and total accounts on computer spreadsheets and databases, using specialized accounting software.
  • Receive, record, and bank cash, checks, and vouchers.
  • Reconcile or note and report discrepancies found in records.
  • Calculate, prepare, and issue bills, invoices, account statements, and other financial statements according to established procedures.
  • Prepare and process payroll information.
  • Reconcile records of bank transactions.
Content Moderator
Industry:Call Center / IT-Enabled Services / BPOEmployment Period:July 2018 to April 2019 (9 Months)Duties and Responsibilities:

Monitoring and applying a pre-determined set of rules and guidelines to user-generated submissions to determine best if the communication (a post, in particular) is permissible or not.

Customer Service Representative
Industry:Call Center / IT-Enabled Services / BPOEmployment Period:April 2016 to June 2018 (26 Months)Duties and Responsibilities:
  • Responds to billing disputes and facilitates credit request by thorough research and historical analysis. .
  • De-escalating customer’s concern by providing accurate information based on historical analysis and providing solution in a timely manner
  • Locate and notify customers of delinquent accounts by mail, telephone, or personal visits to solicit payment.
  • Arrange for debt repayment or establish repayment schedules, based on customers' financial situations.
  • Advise customers of necessary actions and strategies for debt repayment.
  • Persuade customers to pay amounts due on credit accounts, damage claims, or non-payable checks, or to return merchandise.
  • Locate and monitor overdue accounts, using computers and a variety of automated systems.
  • Answer customer questions regarding problems with their accounts.
  • Record information about financial status of customers and status of collection efforts.
Customer Service Representative
Industry:Call Center / IT-Enabled Services / BPOEmployment Period:September 2014 to March 2016 (18 Months)Duties and Responsibilities:
  • Responds to billing disputes and facilitates credit request by thorough research and historical analysis.
  • De-escalating customer’s concern by providing accurate information based on historical analysis and providing solution in a timely manner
Customer Service Representative
Industry:Call Center / IT-Enabled Services / BPOEmployment Period:April 2014 to August 2014 (4 Months)Duties and Responsibilities:
  • Responds to billing disputes and facilitates credit request by thorough research and historical analysis.
  • De-escalating customer’s concern by providing accurate information based on historical analysis and providing solution in a timely manner
Account Support Specialist
Industry:Call Center / IT-Enabled Services / BPOEmployment Period:March 2022 to April 2025 (37 Months)Duties and Responsibilities:Customer Inquiries & Resolution: Respond to customer inquiries promptly and provide timely, effective resolutions, ensuring customer satisfaction and retention. Email Communications: Manage and send clear, professional emails regarding payment failures, account issues, and login or payment concerns to ensure seamless customer communication. Ad Hoc Tasks: Take on additional responsibilities and tasks as needed within the scope of the role, contributing to the overall efficiency and success of the team.
Education History

Field of Study:

Finance/Accountancy/Banking

Major:

Accounting Technology

Graduation Date:

April 2014

Located In:

Philippines

License and Certification:

Not Applicable

Skills

★★★ Advanced:
Customer Handling, Customer Experience, Email Handling, Email management, Chat Support, Administrative Support

★★ Intermediate:
Bookkeeping, Accounting, Bank Reconciliation, Xero Accounting, QuickBooks, Zoho, Accounts Payable Management, Accounts Receivable Management, Website Builder, Website Management, Web Design

Work at Home Capabilities

Internet Bandwidth:

Greater than 100mbps

Working Environment:

Private Room

Speed Test Result:

Download: 11.66, Upload: 20.92

Internet Type:

Fiber

Hardware Type:

Laptop

Brand Name:

ASUS

Processor:

Ryzen 5

Operating System:

Windows 10