Candidate No. 432827
PLAY AUDIO
Ma.Elmory

Customer Support

Telemarketer

Appointment Setter

Phone Support Agent

Skills

★★★ Advanced:

Communication Skills, more

★★ Intermediate:

Telemarketing, Customer Support, Customer Handling, more

Hourly Rate Gauge

Today's value  AUD $10.93

$9.83

if $ 1 = PHP 42

$11.81

if $ 1 = PHP 30
Currency Fluctuation Range

*includes service fee. Please note that hourly rates are linked to the exchange rate, and fluctuate slightly from month to month.

Employment Preferences

Availability:

 Part Time Full Time

Preferred Timezone:

Australian Western Standard Time, Australian Central Standard Time, Australian Eastern Standard Time, New Zealand Daylight Time

Hourly & Monthly Rate:
(inclusive of service fee)

Part Time: AUD $10.93 per hour or $947.44 per month
Full Time: AUD $10.93 per hour or $1894.87 per month

*Plus GST for Australian Businesses
Remote Staff Recruiter Comments
Mau has been working for 9 years in various industries, local and overseas, such as real estate, healthcare and e-commerce.

She is proficient in supporting the following:
  • Training
  • Telemarketing
  • Appointment setting
  • Cold calling
  • Phone and email support

She is exposed to the following tools/applications:
  • Salesforce
  • Podio
  • Batch dialer
  • Ring Central
  • Excel
  • Zendesk
  • Slack
  • Zoho

She can start immediately.
She is amenable to work during the day for either part-time and full-time roles.

 
Employment History
Secretary cum Receptionist
Industry:OthersEmployment Period:February 2012 to November 2014 (33 Months)Duties and Responsibilities:
  • Answering telephone calls and arranging appointments.
  • Handling Typing and word processing, and filing the records and taking messages in email.
  • Responsible in handling Checks and Transactions.
  • Preparation of Financial Analysis.
  • Recording of the proper journal entries in the journal voucher.
  • Maintaining Accounting Files, books and records
  • Preparing monthly payroll of the workers and office staff
  • Assist with the preparations of the weekly budgets.
Business Development Officer
Industry:Retail / MerchandiseEmployment Period:February 2015 to May 2017 (27 Months)Duties and Responsibilities:
  • Facilitates and implement training programs for dealers, Evaluate effectiveness of training programs and overseas the development of dealers and growth of branch recruitment.
  • Revenue generation. Must be able to meet or exceed branch targets
  • Dealer Recruitment and selection.
  • Strategize in-house promos and branch activities to increase number of recruits.
  • Conducts fieldwork (Opportunity Meetings, House to house recruitment).
  • Conducts and promote training programs to all dealers through branch posting, meetings, assemblies and also focusing on dealer development.
  • Prepares all logistics and materials for all branch activities
Customer Success Specialist
Industry:Healthcare / MedicalEmployment Period:September 2017 to February 2019 (17 Months)Duties and Responsibilities:
  • Building rapport for Health Care Professionals & Health Care Facilities
  • Handling Customer Concerns and Satisfaction
  • Develop Client Portfolio
  • Booking shifts of HCP, assisting HCF for needing hcp's.
  • Improve and Sustain business growth
  • Use data collection and analysis to improve the Customer experience
  • Answering all the concern in Zendesk
  • Weekly report. (HCP Churn report and Facility Churn
Customer Support Officer
Industry:Retail / MerchandiseEmployment Period:March 2019 to August 2021 (29 Months)Duties and Responsibilities:
  • Outbound calls to introduces new products or services to potential customers and initiates the sale of a product or service
  • Responsible for solving questions regarding the product or service provided by the company - follows the script, answers any questions, and attempts to either set up an appointment or close the sale on the telephone.
  • Responding to customer queries in a timely and accurate way, via phone,
  • Identifying customer needs and helping customers use specific features.
Cold Caller / Appointment Setter
Industry:OthersEmployment Period:September 2019 to January 2022 (28 Months)Duties and Responsibilities:
  • Takes incoming and makes calls
  • Makes outgoing customer calls or cold calls in order to sell products and services
  • May specialize in inbound or outbound telemarketing or in sales for a particular industry
  • Maintains a list of potential leads and follows up with those customers by making subsequent sales pitches
  • Accurately and efficiently enters customer information into company databases for mailing and billing purposes
Education History

Field of Study:

Not Applicable

Major:

Sales Driven

Graduation Date:

January 1970

Located In:

Philippines

License and Certification:

Not Applicable

Skills

★★★ Advanced:
Communication Skills

★★ Intermediate:
Telemarketing, Customer Support, Customer Handling

Work at Home Capabilities

Internet Bandwidth:

25 Mbps

Working Environment:

Private Room

Speed Test Result:

Download: 2.24, Upload: 61.10

Internet Type:

Fiber

Hardware Type:

Laptop

Brand Name:

Huawei

Processor:

AMD RYZEN 5 3500 U

Operating System:

Windows 10