Ariane has been working in the BPO for 5 years where she handled financial accounts. She started out as a customer service representative, became a subject matter expert, and was promoted as an operations supervisor. 

She is proficient in supporting the following:

• Customer handling
• Phone, email and chat support
• Client support
• Team supervision and coaching
• Quality analysis
• Escalations

She is exposed to the following tools/applications:

• MS Office
• Google Sheets
• Zoom
• MS Teams

She is amenable to start after 1 week notice.
She prefers working during the day for either part-time or full-time roles.

Predictive Index Behavioral Profile- Captain

Strongest Behaviors

• Independent in putting forth their own ideas, which are often innovative and, if implemented, cause change. Resourcefully works through or around anything blocking completion of what they want to accomplish; aggressive when challenged.

• Collaborative; usually works with and through others. Intuitive understanding of team cohesion, dynamics, and interpersonal relations.
• Makes decisions and takes action, even with little proof confirming their decision. Confident in their own ideas and unimpressed with tradition.

Behavioral Summary

ARIANE DENICE is a confident, independent self-starter with competitive drive, initiative, a sense of urgency, and the ability to make decisions and take responsibility for them. Can react and adjust quickly to changing conditions and come up with ideas for dealing with them.

Their drive is purposeful, directed at getting things done quickly. This individual responds positively and actively to challenge and pressure, and has confidence in their own ability to handle novel problems and people. An outgoing, poised person, a lively and enthusiastic communicator, tending to be a little more authoritative than persuasive in style. Talks briskly, with assurance and conviction and is a stimulating influence on others, while being firm, direct, and self-assured in dealing with them.