Candidate No. 432636
PLAY AUDIO
Julius

Customer Support

Phone Support Agent

Email Support Agent

Chat Support Agent

Skills

★★★ Advanced:

Administrative Support, Account Management, Order Entry, Logistics, more

★★ Intermediate:

Data Entry, Technical Support, more

Hourly Rate Gauge

Today's value  AUD $11.59

$10.38

if $ 1 = PHP 42

$12.58

if $ 1 = PHP 30
Currency Fluctuation Range

*includes service fee. Please note that hourly rates are linked to the exchange rate, and fluctuate slightly from month to month.

Employment Preferences

Availability:

 Full Time Part Time

Preferred Timezone:

Australian Western Standard Time, Australian Central Standard Time, Australian Eastern Standard Time, US Pacific Standard Time, US Eastern Standard Time

Hourly & Monthly Rate:
(inclusive of service fee)

Part Time: AUD $11.59 per hour or $1004.42 per month
Full Time: AUD $11.59 per hour or $2008.83 per month

*Plus GST for Australian Businesses
Remote Staff Recruiter Comments
  • Red has been in the BPO industry for 11 years now.
  • She has good communication skills.
  • Being in the BPO industry for over a decade now, Red is highly adept in customer service, technical support, and handling disputes.
  • She supported the following tasks:
    • Order Entry
    • Handling invoice disputes
    • Collection of freight payments
    • tracking orders
    • data entry
    • scheduling shipments
  • She is knowledgeable with the following tools:
    • 3CX
    • Google Docs
    • Pinnacle
    • Outlook
    • Skype
  • She is ready to start ASAP.
Predictive Index Behavioral Profile - Adapter
https://www.predictiveindex.com/reference-profile/adapter/

Strongest Behaviors
  • Detail-oriented; typically makes and follows a plan to keep track of things and usually follows up to ensure completion.
  • Proactivity in driving to reach goals while moving at a faster-than-average pace. Inquisitive about the world.
  • Attention to detail; follows through on tasks to ensure completion in general accordance with quality standards.

Behavioral Summary

Julius is likely equipped with a diverse behavioral range that provides adaptation from one situation to the next. They may desire to take the lead on a project but are also comfortable accommodating the desires of others and allowing others to assume control – provided the task gets executed correctly.

 
Employment History
Outbound Agent
Industry:Call Center / IT-Enabled Services / BPOEmployment Period:April 2010 to July 2012 (27 Months)Duties and Responsibilities:
  • Making outbound calls to get customer details
  • Qualifying leads
  • Set an appointment with qualified prospects
Customer Service Representative
Industry:Call Center / IT-Enabled Services / BPOEmployment Period:August 2012 to August 2014 (24 Months)Duties and Responsibilities:
  • Handling customer inquiries about email (i.e. email bounce back) and password reset
  • Ensure KPI's and customer's end to end needs are met
  • Ensure there are no delays on email and report within the day
Sales Representative
Industry:Call Center / IT-Enabled Services / BPOEmployment Period:October 2014 to January 2015 (3 Months)Duties and Responsibilities:
  • Handling customer inquiries through phone
  • Offer services
  • Upgrade customer service
Fraud Analyst
Industry:Call Center / IT-Enabled Services / BPOEmployment Period:March 2015 to August 2016 (17 Months)Duties and Responsibilities:
  • Handling customer inquiries through phone
  • Ensure KPI's and customer's end to end needs are met
  • Ensure no fraudulent activity on customer account
  • Provide neccesary resoultion for changing of PIN fs theres is a fraudulent activity.
  • Proper invistigating on customer account.
  • Deactivating and activating credit cards.
Technical Support Specialist
Industry:Call Center / IT-Enabled Services / BPOEmployment Period:May 2016 to August 2017 (15 Months)Duties and Responsibilities:
  • Handling customer inquiries through phone
  • Ensure KPI's and customer's end to end needs are met
  • Technical troubleshooting upon identifying there are account issues in the customer's account.
  • Provide neccesary resoultion for changing of PIN and phone numbers.
Customer Service Specialist / Sales Agent
Industry:Call Center / IT-Enabled Services / BPOEmployment Period:October 2017 to June 2018 (8 Months)Duties and Responsibilities:
  • Handling customer inquiries through phone
  • Ensure KPI's and customer's end to end needs are met
  • Educate customers about their bill and service.
  • Technical troubleshooting upon identifying there are account issues in the customer's account.
  • Upgrade service level and make sales.
Technical Support Specialist
Industry:Call Center / IT-Enabled Services / BPOEmployment Period:September 2018 to July 2019 (10 Months)Duties and Responsibilities:
  • Ensure no error is found on the system to avoid fire
  • Promote tailor-fitted solutions to help the customer save money on their electric bill
  • Educate customers about their bill to resolve disputes
  • Technical troubleshooting upon identifying there are account issues in the customer's account
Account Manager
Industry:Transportation / LogisticsEmployment Period:August 2019 to July 2021 (23 Months)Duties and Responsibilities:
  • Account Manager || June 2019 - November 2021
    • Tracking orders from dispatch to successful delivery
    • Ensure that all orders are well taken care of and have no issue upon delivery
    • Handling invoice disputes, like overcharges and payment before the delivery
    • Handling weekly/monthly meetings with the Account Owner, Director, CEO, VP, warehouse Managers
    • Order entry and locating piece based on BOL
    • Provided quotes to account and designers
  • Billing Support || August 2019 - July 2021
    • Take inbound calls and outbound, emails, track orders
Billing Specialist
Industry:OthersEmployment Period:November 2023 to November 2024 (12 Months)Duties and Responsibilities:• Invoice disputes • Outbound call for outstanding invoices • Update clients tracker • Data entry • Sending outstanding invoices through email • Invoice process • Collect and process payments
Education History

Field of Study:

Engineering (Industrial)

Major:

Not Applicable

Graduation Date:

January 2008

Located In:

Philippines

License and Certification:

Not Applicable

Skills

★★★ Advanced:
Administrative Support, Account Management, Order Entry, Logistics, Customer Service, Technical Support, Invoice Audit, Email client, Email Handling, Appointment Setting, Virtual Assistant Skills

★★ Intermediate:
Data Entry, Technical Support

Work at Home Capabilities

Internet Bandwidth:

Between 5mbps to 100mbps

Working Environment:

Private Room

Speed Test Result:

Not Applicable

Internet Type:

Fiber

Hardware Type:

Laptop

Brand Name:

Dell

Processor:

Intel Core i5

Operating System:

Windows 10