Candidate No. 431775
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Carmela

Administrative

Human Resources Personnel

Data Entry Specialist

Back-Office Administrator

Skills

★★★ Advanced:

Administrative Skills, Customer Handling, Communication Skills, MS Teams, more

★★ Intermediate:

Data Entry, Canva, more

Hourly Rate Gauge

Today's value  AUD $11.59

$10.38

if $ 1 = PHP 42

$12.58

if $ 1 = PHP 30
Currency Fluctuation Range

*includes service fee. Please note that hourly rates are linked to the exchange rate, and fluctuate slightly from month to month.

Employment Preferences

Availability:

 Full Time Part Time

Preferred Timezone:

Australian Western Standard Time, Australian Central Standard Time, Australian Eastern Standard Time

Hourly & Monthly Rate:
(inclusive of service fee)

Part Time: AUD $11.59 per hour or $1004.42 per month
Full Time: AUD $13.23 per hour or $2293.73 per month

*Plus GST for Australian Businesses
Remote Staff Recruiter Comments
  • Carmela started in the BPO industry for 4 years. She was able to do fraud analysis, record handling, customer service, financial management and email support.
  • She then transitioned as a virtual assistant where some of her responsibilities include:
    • data entry
    • outbound calls to prospective client
    • appointment setting
    • recruitment
  • She has became a healthcare virtual assistant where she performs the following:
    • inbound and outbound calls to and from patients
    • liaise between patients and providers
    • appointment setting
  • She did recruitment for licensed practical nurses, certified nursing assistants and nurses in the US. She did end to end recruitment:
    • job posting
    • credentialing
    • interviewing
    • onboarding
  • She is knowledgeable on the following tools:
    • Kamana
    • Jazz HR
    • ZipRecruiter
    • Nurses.com
    • Indeed
  • She is ready to start after a week.

Predictive Index Behavioral Profile - Individualist

Strongest Behaviors:

  • Private, serious, introspective, and reserved. Takes time to connect to and trust new people.
  • Focused; can concentrate on the task at hand for long periods. Quickly notices and understands technical matters more than social ones. Consistent and patiently thoughtful.
  • Works at a steady, unwavering pace; most comfortable with familiar processes, environments, and co-workers. Doesn’t easily change.
Behavioral Summary:

Carmela is independent and individualistic in thinking and behavior. Has strong ideas and opinions and expresses them with confidence and certainty.

Having a willingness to take risk,  Carmela is likely to develop and act on ideas that are distinctly new or unconventional. This is a creative and nonconformist personality.

In expressing and acting on her ideas, she is determined and persistent and has the kind of confidence and nerve involved in initiating innovation or change. Very determined and persistent, once a goal is set she’ll generally push hard to reach it, regardless of the goal’s popularity with others. Undaunted by criticisms or failures.


 
Employment History
FRAUD ANALYST
Industry:Call Center / IT-Enabled Services / BPOEmployment Period:March 2018 to July 2019 (16 Months)Duties and Responsibilities:
  • Provide excellent customer service while in a high call volume and fast-paced environment.
  • Observe customer transactions to identify fraudulent activity such as account take over, friendly fraud, theft, and similar other risks.
  • Ensure confidentiality of all information collected during an investigation.
  • Recommend anti-fraud processes for changing transaction patterns and trends.
CUSTOMER SERVICE REPRESENTATIVE / EMAIL SUPPORT
Industry:Call Center / IT-Enabled Services / BPOEmployment Period:September 2019 to December 2020 (15 Months)Duties and Responsibilities:
  • Responding to customer inquiries quickly, directly, and concisely.
  • Being able to communicate effectively in a fast-paced, written medium.
  • Ensured customer satisfaction by handling day-to-day affairs.
  • Multi-task effectively
  • Identifying customers' needs and helping a customer with their concerns
VIRTUAL ASSISTANT
Industry:Call Center / IT-Enabled Services / BPOEmployment Period:January 2021 to March 2021 (2 Months)Duties and Responsibilities:
  • Helping the client with a personal task
  • Data Entry
  • Hire New team members
  • Make outbound calls to prospective clients for the Inside Sales rep to close
  • Appointment Setting Experience calling B2B client
  • Schedule Team meeting
VIRTUAL ASSISTANT
Industry:Banking / Financial ServicesEmployment Period:February 2021 to August 2023 (30 Months)Duties and Responsibilities:
  • Managing inbound and outbound calls to and from patients, providers, and healthcare insurance companies regarding inquiries, appointments, and data verification (maintains great phone etiquette).
  • Establishing a professional relationship with medical professionals and patients; Acts as a primary liaison between patients and providers.
  • Demonstrates excellent time management, strong attention to detail, accuracy, impartiality, organization, and computer competences.
  • Establishing a professional relationship with medical professionals and patients; Acts as a primary liaison between patients and providers and Attorney's office.
  • Providing administrative support which includes (data entry, appointment scheduling).
  • Has excellent communication skills.
RECRUITER
Industry:Healthcare / MedicalEmployment Period:September 2021 to March 2022 (6 Months)Duties and Responsibilities:
  • Responsible for meeting hiring goals and sourcing and screening candidates.
  • Coordinating the interview process.
  • Facilitating offers and employment negotiations while ensuring candidates have a pleasant experience.
  • Posting on Facebook (creating good content and graphic designing).
  • Responsible for attracting candidates for jobs and matching them to temporary or permanent positions with client companies.
  • Ensure consistency between expectation and candidates preferences.
Scheduling Coordinator
Industry:Healthcare / MedicalEmployment Period:July 2024 to June 2025 (11 Months)Duties and Responsibilities:Scheduling support - make sure there's no vacant shift to support the individual.
Education History

Field of Study:

Agriculture/Aquaculture/Forestry

Major:

Upland Farming

Graduation Date:

February 2007

Located In:

Philippines

License and Certification:

Not Applicable

Skills

★★★ Advanced:
Administrative Skills, Customer Handling, Communication Skills, MS Teams, Staff Scheduling, Fraud Analysis

★★ Intermediate:
Data Entry, Canva

Work at Home Capabilities

Internet Bandwidth:

Between 5mbps to 100mbps

Working Environment:

Private Room

Speed Test Result:

Download: 13.70, Upload: 63.54

Internet Type:

Fiber

Hardware Type:

Desktop

Brand Name:

Customized

Processor:

Ryzen 5

Operating System:

Windows 10