Candidate No. 431372
PLAY AUDIO
Aubrey

Customer Support

Technical Support Specialist

Phone Support Agent

Email Support Agent

Skills

★★★ Advanced:

Customer Experience, Team Management, Sales, more

★★ Intermediate:

Customer interaction management, Coaching, Call Center Management, Email Handling, more

Hourly Rate Gauge

Today's value  AUD $9.95

$9.01

if $ 1 = PHP 42

$10.66

if $ 1 = PHP 30
Currency Fluctuation Range

*includes service fee. Please note that hourly rates are linked to the exchange rate, and fluctuate slightly from month to month.

Employment Preferences

Availability:

 Part Time Full Time

Preferred Timezone:

Australian Western Standard Time, Australian Central Standard Time, Australian Eastern Standard Time, New Zealand Daylight Time

Hourly & Monthly Rate:
(inclusive of service fee)

Part Time: AUD $9.95 per hour or $861.97 per month
Full Time: AUD $9.95 per hour or $1723.93 per month

*Plus GST for Australian Businesses
Remote Staff Recruiter Comments
  • Aubrey started her career in BPO for 8 years.
  • She became a customer service representative where she handled basic inquiries from the customers, handle billing inquiries and became a helpdesk support.
  • He also had an experience with eBay where she became a mentor and got the opportunity to become a coach.
  • She did the following as a coach:
    • generating reports
    • taking over escalations
    • troubleshooting
    • appeals
  • She is knowledgeable on the following tools:
    • Microsoft Powerpoint
    • Microsoft Excel
    • Microsoft Office
  • She is ready to start after 2-weeks.
Employment History
Coach
Industry:Call Center / IT-Enabled Services / BPOEmployment Period:June 2020 to April 2022 (22 Months)Duties and Responsibilities:
  • Attending Client Meeting
  • Attending Weekly Calibration
  • Weekly coaching agent for opportunities and performance basis
  • Securing daily attendance to pass LOB's interval
  • Taking escalated calls, chat and email
  • Assisting agents when it comes to process base from LOB's processes and policies

 

eBay M2M Appeals Customer Service
Industry:Call Center / IT-Enabled Services / BPOEmployment Period:July 2019 to May 2020 (10 Months)Duties and Responsibilities:
  • Taking closed cases to appeals. 
  • Reviewing closed cases if qualified to be granted or denied for an appeal reason.
  • Reviewing seller's performance and reviewing invalid defects and negative feedbacks.

 

Subject Matter Expert/Virtual Team Manager
Industry:Call Center / IT-Enabled Services / BPOEmployment Period:June 2016 to September 2018 (27 Months)Duties and Responsibilities:
  • Attending Client Meeting
  • Attending Weekly Calibration
  • Weekly coaching agent for opportunities and performance basis
  • Securing daily attendance to pass LOB's interval
  • Taking escalated calls, chat and email

 

Billing and Sales CSR
Industry:Call Center / IT-Enabled Services / BPOEmployment Period:October 2013 to June 2017 (44 Months)Duties and Responsibilities:
  • Receiving calls for billing inquiries and billing disputes. 
  • Assisting customer for getting new orders or starting new services. 
  • Offering company's services.
Premiere Service Advocate
Industry:Call Center / IT-Enabled Services / BPOEmployment Period:May 2022 to December 2024 (31 Months)Duties and Responsibilities:Job Description: Outbound interaction via call, email or chat to generate sales revenue. Assisting customer/pros submitting request Home or Non-Home Care Service from US.
Education History

Field of Study:

Engineering (Civil)

Major:

Civil Engineering

Graduation Date:

January 2007

Located In:

Philippines

License and Certification:

Not Applicable

Skills

★★★ Advanced:
Customer Experience, Team Management, Sales

★★ Intermediate:
Customer interaction management, Coaching, Call Center Management, Email Handling, Chat Support, Phone Support, Subject-matter, Administrative Skills, Account Validation, Account Management, Avaya, Salesforce CRM, Slack, Genesis Framework, Tableau

Work at Home Capabilities

Internet Bandwidth:

Greater than 100mbps

Working Environment:

Private Room

Speed Test Result:

https://www.speedtest.net/result/17081465203

Internet Type:

Fiber

Hardware Type:

Laptop

Brand Name:

Lenovo

Processor:

Intel(R) Core(TM) i5-7200U CPU @ 2.50GHz 2.71 GHz

Operating System:

Windows 11