Candidate No. 431370
PLAY AUDIO
Marie Jillian Dominique

Customer Support

Phone Support Agent

Email Support Agent

Skills

★★★ Advanced:

Virtual Assistant Skills, Chat Support, Email Support, more

★★ Intermediate:

Customer Handling, Customer Service, more

Hourly Rate Gauge

Today's value  AUD $11.59

$10.38

if $ 1 = PHP 42

$12.58

if $ 1 = PHP 30
Currency Fluctuation Range

*includes service fee. Please note that hourly rates are linked to the exchange rate, and fluctuate slightly from month to month.

Employment Preferences

Availability:

 Full Time Part Time

Preferred Timezone:

Australian Western Standard Time, Australian Central Standard Time, Australian Eastern Standard Time, New Zealand Daylight Time, Hawaii Standard Time, Alaska Standard Time, US Pacific Standard Time, US Mountain Standard Time, US Central Standard Time, US Eastern Standard Time, UK London

Hourly & Monthly Rate:
(inclusive of service fee)

Part Time: AUD $11.59 per hour or $1004.42 per month
Full Time: AUD $9.95 per hour or $1723.93 per month

*Plus GST for Australian Businesses
Remote Staff Recruiter Comments
Maj worked in the BPO for 4 years and started virtual assistance midyear of 2021.

She is proficient in supporting the following:
  • Phone support, both inbound and outbound
  • Email and chat support
  • Order replacement and refund
  • Order tracking and status check
  • Basic troubleshooting of account-related concerns

She is exposed to the following tools/applications:
  • Shopify
  • ShipStation
  • Gorgias
  • Stern
  • CRM
  • AirTable

She took up Mass Communication, Major in Broadcasting in college.
She can start immediately.
She is willing to work with any time zone.
Employment History
eCommerce Virtual Customer Support
Industry:Call Center / IT-Enabled Services / BPOEmployment Period:November 2021 to June 2022 (7 Months)Duties and Responsibilities:

Clothing and nail polish brand Handled Email and Chat Support More on processing replacement and checking status of orders

Department of tourism CSR
Industry:Call Center / IT-Enabled Services / BPOEmployment Period:March 2022 to June 2022 (3 Months)Duties and Responsibilities:

Approving travel documents for the traveler

eCommerce Virtual Customer Support - Under UpWork
Industry:Call Center / IT-Enabled Services / BPOEmployment Period:April 2022 to May 2022 (1 Month)Duties and Responsibilities:

Tracking order of customers

Discussing charges and billing

Processing refunds

Inbound, Outbound and ticketing

HELPDESK TECHNICIAN TIER 2
Industry:Call Center / IT-Enabled Services / BPOEmployment Period:July 2021 to May 2022 (10 Months)Duties and Responsibilities:

Handled Covance project

Handled Inbound calls and Chat support 

More on speaking to Covance employees to reset their password, troubleshooting their device

CUSTOMER SERVICE REPRESENTATIVE
Industry:Call Center / IT-Enabled Services / BPOEmployment Period:April 2018 to December 2018 (8 Months)Duties and Responsibilities:
  • Inbound calls, outbound and chat support
  • Discussing about the reservation of the customer and also making changes on the reservation
CUSTOMER SERVICE ASSOCIATE
Industry:Call Center / IT-Enabled Services / BPOEmployment Period:April 2019 to September 2021 (29 Months)Duties and Responsibilities:
  • Handled inbound calls, emails and chats
  • Processing refund, replacements and tracking orders for the customers
eCommerce Virtual Customer Support
Industry:Healthcare / MedicalEmployment Period:August 2021 to November 2021 (3 Months)Duties and Responsibilities:
  • Audien hearing is about hearing aids for the elderly Stayed for 3 months as a virtual assistant Handled email support, chat support and sometimes phone calls More on processing refunds and replacements

Risk and Compliance Specialist II
Industry:Call Center / IT-Enabled Services / BPOEmployment Period:March 2024 to July 2024 (4 Months)Duties and Responsibilities:Assisting riders regarding fraudulent activities on their account Assisting drivers regarding account take over and stolen earnings on their account
Education History

Field of Study:

Mass Communications

Major:

Broadcasting

Graduation Date:

January 2015

Located In:

Philippines

License and Certification:

Not Applicable

Skills

★★★ Advanced:
Virtual Assistant Skills, Chat Support, Email Support

★★ Intermediate:
Customer Handling, Customer Service

Work at Home Capabilities

Internet Bandwidth:

50 Mbps

Working Environment:

Private Room

Speed Test Result:

https://www.speedtest.net/result/12563715164

Internet Type:

Fiber

Hardware Type:

Desktop

Brand Name:

Dell

Processor:

Intel(R) Core(TM) i5-10500T CPU @ 2.30GHz 2.30 GHz

Operating System:

Windows 10