Sarah has been working in the BPO for 5 years where she handled telco and airline reservation accounts.

She is proficient in supporting the following:

• Customer support
• Technical support
• Upselling
• Attends to inbound and outbound calls, emails and chats

She is exposed to the following tools/applications:

• Compass
• Salesforce
• Magento
• NetSuite
• Confluence
• Zendesk
• Canva 
• Photoshop

She can start immediately.

She is amenable working during the day but can consider the night shifts too. 

She prefers the non-voice posts, either part-time or full-time.

Predictive Index Behavioral Profile - Guardian 

Strongest Behavior

• Driven to protect the company against risk by thoroughly leveraging their background and strictly following “the book.”
• Cautious; follows a well-established and proven plan to avoid making mistakes. Does the background research necessary to have proof to support decisions before action is taken.
• Detail-oriented and accommodating; most comfortable working as part of a well-defined team for which they produce high-quality output and decisions.

Behavioral Summary

A very conscientious and disciplined person; particularly careful, thorough, and accurate in their work. This individual is exacting and strives to produce results that precisely meet the established goals. Works best where there are clear standards, expectations, reporting relationships and measurements for the work. Sarahdel will depend upon professional training, their own experience, or management leadership, to provide those standards and the structure needed for their work.

Given sufficient experience, they will produce work of high quality, giving close attention to the accuracy of details. Stable and dependable; consistent in their actions and, if necessary, has sufficient patience to do work of a repetitive nature. Believes in having, and following, well-defined processes and procedures.