Candidate No. 431235
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Zild John

Customer Support

Technical Support Specialist

Phone Support Agent

Skills

★★★ Advanced:

Atlassian JIRA, English Language, Email Support, Customer Support, more

★★ Intermediate:

Technical Support, more

Hourly Rate Gauge

Today's value  AUD $10.44

$9.42

if $ 1 = PHP 42

$11.24

if $ 1 = PHP 30
Currency Fluctuation Range

*includes service fee. Please note that hourly rates are linked to the exchange rate, and fluctuate slightly from month to month.

Employment Preferences

Availability:

 Part Time

Preferred Timezone:

Australian Western Standard Time, Australian Central Standard Time, Australian Eastern Standard Time, New Zealand Daylight Time

Hourly & Monthly Rate:
(inclusive of service fee)

Part Time: AUD $10.44 per hour or $904.70 per month

*Plus GST for Australian Businesses
Remote Staff Recruiter Comments
  • Zild has been working in the BPO for more than 4 years. He worked for US telecommunication, radio satellite and e-commerce clients.
  • He started out as a customer service representative and eventually was promoted as a Subject Matter Expert.
  • He is proficient in supporting the following: 
    • Customer support
    • Technical assistance and troubleshooting
    • Billing
    • Coaching and leading a team
    • Training
    • Sending reports to clients
  • He is exposed to the following tools/applications:
    • Outlook
    • MS Teams
    • Oracle
    • Jira
    • Slack
    • Discord
    • Google Meet
  • He can start immediately.
  • He prefers day shift, but is ok with graveyard shift.  
Predictive Index Behavioral Profile - Altruist

Strongest Behaviors
  • Proactively connects quickly to others; open and sharing. Builds and leverages relationships to get work done.
  • Comfortably fluent and fast talk, in volume. Enthusiastically persuades and motivates others by considering their point of view and adjusting delivery.
  • Collaborative; usually works with and through others. Intuitive understanding of team cohesion, dynamics, and interpersonal relations.
Behavioral Summary
A pleasant and extraverted person, Zild John is an effective communicator, able to stimulate and motivate others while being aware of and responsive to their needs and concerns. Their congenial personality and friendly, interested attitude make them readily approachable. Zild John gets along easily with a wide variety of people.
 
Employment History
Industry:Call Center / IT-Enabled Services / BPOEmployment Period:December 2021 to September 2022 (9 Months)Duties and Responsibilities:
  • Oversee and maintain their computer software systems.
  • Aid in resolving technical issues concerning customer's accounts or company software infrastructure.
  • Resolves tickets representing staff-generated technical requests or problems and troubleshoots technical and process issues to maintain productivity.
Industry:Call Center / IT-Enabled Services / BPOEmployment Period:June 2019 to September 2021 (27 Months)Duties and Responsibilities:
  • Handling and coaching agents on a day-to-day basis
  • Conducts training about the product of specific campaign
  • Floor Support
Industry:Call Center / IT-Enabled Services / BPOEmployment Period:June 2018 to March 2019 (9 Months)Duties and Responsibilities:
  • Provides helpful information, answering questions, and responding to complaints
  • Walking customers through basic troubleshooting or setup processes
Industry:Call Center / IT-Enabled Services / BPOEmployment Period:February 2017 to May 2018 (15 Months)Duties and Responsibilities:
  • Provides technical assistance and answers to users questions by troubleshooting of equipment
  • Document issues and resolutions
Not Applicable
Skills

★★★ Advanced:
Atlassian JIRA, English Language, Email Support, Customer Support, Technical Support, Chat Support

★★ Intermediate:
Technical Support

Work at Home Capabilities

Internet Bandwidth:

50 Mbps

Working Environment:

Private Room

Speed Test Result:

https://www.speedtest.net/result/12633498300

Internet Type:

Fiber

Hardware Type:

Laptop

Brand Name:

Zephyrus G14

Processor:

Ryzen 9

Operating System:

Windows 10