Candidate No. 429403
PLAY AUDIO
John Joy

Customer Support

Phone Support Agent

Email Support Agent

Chat Support Agent

Skills

★★★ Advanced:

WooCommerce, Chat Support, Email management, Email Support, more

★★ Intermediate:

Microsoft Word, Microsoft Excel, Microsoft PowerPoint, Google Sheets, more

Hourly Rate Gauge

Today's value  AUD $13.23

$11.76

if $ 1 = PHP 42

$14.50

if $ 1 = PHP 30
Currency Fluctuation Range

*includes service fee. Please note that hourly rates are linked to the exchange rate, and fluctuate slightly from month to month.

Employment Preferences

Availability:

 Full Time

Preferred Timezone:

Australian Western Standard Time, Australian Central Standard Time, Australian Eastern Standard Time

Hourly & Monthly Rate:
(inclusive of service fee)

Full Time: AUD $13.23 per hour or $2293.73 per month

*Plus GST for Australian Businesses
Remote Staff Recruiter Comments
Joy has been working in the BPO for 16 years, with 1 year experience working from home for an Australian musical instrument company. He was a training specialist for 10 years in a BPO, too.

He is proficient in supporting the following:
  • Leading, coaching and mentoring
  • Product training 
  • Phone, chat and email support

He's exposed to the following tools/applications:
  • MS Word, Excel
  • Sabre -10/10 - used for 4 years
  • LiveChat
  • OSTicket
  • MYOB - reconciliation
  • WordPress - basic

He took up Telecommunication Technology in college.
He can start immediately.
Employment History
Customer Support Representative/ Junior Supervisor/ Training Specialist
Industry:Call Center / IT-Enabled Services / BPOEmployment Period:November 2005 to June 2018 (151 Months)Duties and Responsibilities:
  • Train new and existing employees,
  • Training Needs Analysis,
  • Operations Support
Team Supervisor
Industry:Call Center / IT-Enabled Services / BPOEmployment Period:January 2019 to July 2020 (18 Months)Duties and Responsibilities:
  • Lead teams of Virtual Assistants,
  • Client Management
Web Sales Support
Industry:Arts / Design / FashionEmployment Period:August 2020 to October 2021 (14 Months)Duties and Responsibilities:
  • Customer Service,
  • Order Processing,
  • Freight Booking,
  • eMail Management
Education History

Field of Study:

Engineering (Computer/Telecommunication)

Major:

Telecommunications

Graduation Date:

March 2002

Located In:

Philippines

License and Certification:

Not Applicable

Skills

★★★ Advanced:
WooCommerce, Chat Support, Email management, Email Support, Training and Development, Supervisory Skills

★★ Intermediate:
Microsoft Word, Microsoft Excel, Microsoft PowerPoint, Google Sheets

Work at Home Capabilities

Internet Bandwidth:

10 Mbps

Working Environment:

Shared Room

Speed Test Result:

https://www.speedtest.net/result/12431852760

Internet Type:

Fiber

Hardware Type:

Laptop

Brand Name:

Asus

Processor:

Intel Core i3 7100

Operating System:

Windows 10