Candidate No. 428645
PLAY AUDIO
John Mark

Customer Support

Technical Support Specialist

Phone Support Agent

Skills

★★★ Advanced:

Customer Experience, Sales, Training and Development, Email Handling, more

★★ Intermediate:

Microsoft, Administrative Support, Chat Support, Presentations, more

Hourly Rate Gauge

Today's value  AUD $10.77

$9.70

if $ 1 = PHP 42

$11.62

if $ 1 = PHP 30
Currency Fluctuation Range

*includes service fee. Please note that hourly rates are linked to the exchange rate, and fluctuate slightly from month to month.

Employment Preferences

Availability:

 Full Time Part Time

Preferred Timezone:

Australian Western Standard Time, Australian Central Standard Time, Australian Eastern Standard Time, New Zealand Daylight Time

Hourly & Monthly Rate:
(inclusive of service fee)

Part Time: AUD $10.77 per hour or $933.19 per month
Full Time: AUD $10.77 per hour or $1866.38 per month

*Plus GST for Australian Businesses
Remote Staff Recruiter Comments
  • John has been working since 2012 and has handled roles like Technical Support, Customer Associate, Publishing Consultant, Administrative Staff, Chat Sales Support, ESL Teacher, Trainer, Training Assistant, Mentor, Loan Officer within the business process outsourcing and educational industries.
  • He honed his skills in customer service, technical support, chat support, inbound call management, email management, sales, training and development.
  • He was able to handle Telco, Logistics  and Financial accounts.
  • One of his greatest career highlights was when he was promoted as a Trainer and Mentor.
  • Well versed with the following software tools: 
    • ACR
    • HubSpot
    • Slack
    • G-suite
    • MS Excel
    • MS Word
    • Avaya
  • He can start immediately.
Employment History
Administrative and Facilities Staff
Industry:Transportation / LogisticsEmployment Period:September 2015 to May 2016 (8 Months)Duties and Responsibilities:
  • As an Administrative Staff, I am responsible for sending daily reports to the upper management. 
  • I am also doing inventories of all the things given to the drivers and being purchased by the drivers also.
  • I am doing the data entry of the company of all the drivers' information in our system, scanning their documents, and making sure that their pictures are uploaded before they will be onboarded. 
Chat Sales Support
Industry:TelecommunicationEmployment Period:December 2016 to March 2018 (15 Months)Duties and Responsibilities:
  • We are the front liners processing the services that customers wanted to install in their houses, like cable, internet, and phone service.
  • We are making sure that we get to increase the revenue of the company by not just settling with the services that the customer wants, but rather streamlining and tailor-fitting it to the needs of the customer. 
  • We also provide basic service and answers to questions of the customer for billing and technical inquiries. 
ESL Teacher
Industry:EducationEmployment Period:August 2018 to January 2019 (5 Months)Duties and Responsibilities:
  • As an ESL teacher, my main role is to teach kindergarten in China new words. 
  • We have to make sure that kids are being interactive and making sure that they get to retain the learning. 
  • We are also tasked to do our own curriculum so students will be engaged more. 
Trainer - Loan Originator
Industry:Banking / Financial ServicesEmployment Period:April 2019 to October 2021 (30 Months)Duties and Responsibilities:
  • As a Trainer, I am responsible for making sure that New Hires are well equipped with the logistics of the Product. 
  • I am also tasked to let the new hires improve in terms of their communication skills. 
  • As a loan originator, I was tasked to close the Loan application of the customer. 
Education History

Field of Study:

Engineering (Electrical/Electronic)

Major:

Electronics and Communications Engineering

Graduation Date:

January 2014

Located In:

Philippines

License and Certification:

Not Applicable

Skills

★★★ Advanced:
Customer Experience, Sales, Training and Development, Email Handling, Coaching, Analytical Skills

★★ Intermediate:
Microsoft, Administrative Support, Chat Support, Presentations, Finance

Work at Home Capabilities

Internet Bandwidth:

50 Mbps

Working Environment:

Private Room

Speed Test Result:

Download: 20.78, Upload: 35.11

Internet Type:

Fiber

Hardware Type:

Desktop

Brand Name:

LG

Processor:

Inter Core i5

Operating System:

Windows 10