Candidate No. 426809
PLAY AUDIO
Herica

Customer Support

Phone Support Agent

Email Support Agent

Chat Support Agent

Skills

★★★ Advanced:

Sabre GDS, Salesforce Analytics, Customer Service, Customer Support, more

★★ Intermediate:

Salesforce Analytics, more

Hourly Rate Gauge

Today's value  AUD $13.23

$11.76

if $ 1 = PHP 42

$14.50

if $ 1 = PHP 30
Currency Fluctuation Range

*includes service fee. Please note that hourly rates are linked to the exchange rate, and fluctuate slightly from month to month.

Employment Preferences

Availability:

 Full Time

Preferred Timezone:

Australian Western Standard Time, Australian Central Standard Time, Australian Eastern Standard Time

Hourly & Monthly Rate:
(inclusive of service fee)

Full Time: AUD $13.23 per hour or $2293.73 per month

*Plus GST for Australian Businesses
Remote Staff Recruiter Comments
Candidate has 14 years of work experience in Tourism and Travel Industry. She started working as Travel Agent until she worked her way up as Supervisor. She handled Sabre for 14 years and she is now teaching Tourism students and outlying agents under Travel Account with different GDS systems.

She is knowledgeable with the following:
  • Reissuing Tickets
  • GDS and BSP refunds
  • Expert in Sabre
  • Knows the difference between  WFR / WFRR / WFRF\
  • Elements of booking
  • PNR Creation

Tools she used:
  • Sabre
  • Workspace for Reservation and Ticketing
  • Salesforce
  • vPlaybook
  • QlikView
Candidate can start ASAP.

Predictive Index Behavioral Profile - Specialist

Strongest Behaviors
  • Driven to protect the company against risk by thoroughly leveraging their background and strictly following “the book.”
  • Cautious; follows a well-established and proven plan to avoid making mistakes. Does the background research necessary to have proof to support decisions before action is taken.
  • Detail-oriented and accommodating; most comfortable working as part of a well-defined team for which they produce high-quality output and decisions.

Behavioral Summary
 

Herica is a very conscientious person, particularly attentive to, careful of, and accurate with the details involved in the job. Identifies problems, and enjoys solving them, particularly within own area of expertise.

Reserved, serious, and always concerned with the exact correctness of the work. Self-discipline, sense of duty, and respect for authority and tradition are strong qualities in Herica, who takes responsibilities very seriously.

With experienc

Employment History
Reservation and Ticketing Supervisor
Industry:Travel / TourismEmployment Period:January 2001 to January 2004 (36 Months)Duties and Responsibilities:
  • Supervised reservation and ticketing staffs
  • Handle the pre flighting request of passengers
  • Handle fare computation for combined flights involving other airline
  • Compute fare with packages
Reservation and Ticketing Supervisor
Industry:Travel / TourismEmployment Period:January 2004 to January 2006 (24 Months)Duties and Responsibilities:
  • Supervised reservation and ticketing staff
  • Handle sales in Visayas Travel Agency
  • Handle ticketing and refund
Supervisor/Airline and Travel Agency Sales
Industry:Travel / TourismEmployment Period:January 2006 to January 2020 (168 Months)Duties and Responsibilities:
  • Supervised Branch office 
  • Train reservation agents for Basic and Ticketing
  • Handle sales in Visayas Area
  • Helpdesk support to assist travel agents
  • Handle onsite training for outlying agents
Education History

Field of Study:

Business Studies/Administration/Management

Major:

Business Administration

Graduation Date:

October 1989

Located In:

Philippines

License and Certification:

Not Applicable

Skills

★★★ Advanced:
Sabre GDS, Salesforce Analytics, Customer Service, Customer Support

★★ Intermediate:
Salesforce Analytics

Work at Home Capabilities

Internet Bandwidth:

25 Mbps

Working Environment:

Private Room

Speed Test Result:

Not Applicable

Internet Type:

DSL

Hardware Type:

Laptop

Brand Name:

HP

Processor:

Intel Core i7

Operating System:

Windows 10