Candidate No. 426583
PLAY AUDIO
Rodnel

Customer Support

Technical Support Specialist

Phone Support Agent

Email Support Agent

Skills

★★★ Advanced:

Management Platform, Cold Calling, more

★★ Intermediate:

Data Entry, more

Hourly Rate Gauge

Today's value  AUD $11.59

$10.38

if $ 1 = PHP 42

$12.58

if $ 1 = PHP 30
Currency Fluctuation Range

*includes service fee. Please note that hourly rates are linked to the exchange rate, and fluctuate slightly from month to month.

Employment Preferences

Availability:

 Part Time Full Time

Preferred Timezone:

Australian Western Standard Time

Hourly & Monthly Rate:
(inclusive of service fee)

Part Time: AUD $11.59 per hour or $1004.42 per month
Full Time: AUD $11.59 per hour or $2008.83 per month

*Plus GST for Australian Businesses
Remote Staff Recruiter Comments
  • Rodnel has been working in the business process outsource for 10 years now.
  • He started as a customer service representative handling a US Telco account.
  • He was then able to progress to executive resolution specialist where he handled Tier 3 Tech Support, escalations, warehouse ticket inquiries, validating refunds and handling customer's complaints.
  • He also handled billing, lead generation and circle prospecting for a real estate broker based in the US.
  • He has a strong command of the English spoken language.
  • He is ready to start immediately.
Employment History
VIRTUAL ASSISTANT
Industry:Property / Real EstateEmployment Period:June 2021 to September 2021 (3 Months)Duties and Responsibilities:
  • CRM entries/management
  • Cold calling
  • Lead Generation
  • Circle Prospecting
  • Appointment setting
TECHNICAL AND SALES ASSOCIATE
Industry:Call Center / IT-Enabled Services / BPOEmployment Period:August 2013 to March 2020 (79 Months)Duties and Responsibilities:
  • Troubleshooting and installation of cable, internet, and phone services.
  • Checking outage report.
  • Assisting/educating customer on how to download anti-virus.
  • Troubleshooting roadrunner email.
  • Reviewing billing statement for correctness and accuracy of charges.
  • Ledger analysis for past and future charges.
  • Selling Charter communications products. 
EXECUTIVE RESOLUTION DESK
Industry:Call Center / IT-Enabled Services / BPOEmployment Period:December 2010 to August 2013 (32 Months)Duties and Responsibilities:
  • Tier 3 Phone Tech Support.
  • Handling escalation and warehouse tickets.
  • Phone shipment tracking
  • Handling airtime complaints.
  • Validating refunds.
  • Handling call detail request.
  • Handling customer complaints.
Education History

Field of Study:

Not Applicable

Major:

Nursing

Graduation Date:

January 2007

Located In:

Philippines

License and Certification:

Not Applicable

Skills

★★★ Advanced:
Management Platform, Cold Calling

★★ Intermediate:
Data Entry

Work at Home Capabilities

Internet Bandwidth:

15 Mbps

Working Environment:

Private Room

Speed Test Result:

Download: 16.96, Upload: 16.14

Internet Type:

Broadband

Hardware Type:

Desktop

Brand Name:

DELL

Processor:

AMD A6-7400K RADEON R5

Operating System:

Windows 10