Industry:Banking / Financial ServicesEmployment Period:March 2022 to February 2023 (11 Months)Duties and Responsibilities:
- Educated and trained users on information security and procedures
- Accomplished multiple tasks within established timeframes
- Cross-trained existing employees to maximize team agility and performance
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Onboarded new employees with training and new hire documentation
- Developed and maintained relationships with customers and vendors
- Implemented security measures to reduce threats and damage related to cyber-attacks.
- Analyzed network traffic and enforce security of application and systems
- Investigated and resolved severity calls from in-house and outsource partners
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments
He has experience in supporting clients based in Europe and US
He has handled different roles which include working as Network Engineer, Citrix Administrator, Senior Systems Administrator, and Information Security Manager
As an experienced Technical support engineer, he is adept at doing the following:
- Providing level 1 to 3 helpdesk support through phone, email, chat, and remote
- Diagnosing and resolving technical hardware and software issues
- Supporting and maintaining windows servers/desktops
- Troubleshooting major and minor Citrix issues
- Maintaining multiple Citrix farms consisting of almost 5000 servers with 15000 users worldwide
- Supporting cross-platform products
- Assemble desktops and OS installations
- Point of contact for any technical issues or outages
- Handling tracks for information security like Crypto, proxy, etc.
- Systems Administration & Networking
Citrix virtualization technology is his expertiseHe has acquired a CCNA (Cisco Certified Network Associate) certification
He is proficient in using the following tools/software:
- Remote session (MS Teams and Bomgar)
- ServiceNow
- Operating system (Windows Server, Unix & iGEL)
- Azure Cloud
- RSA/PingID
- VMware
- Zscaler
- Active Directory
- ControlUp
- Linux (basic)
He is available to start immediately and is amenable to working the day shift for any full-time position.Predictive Index Behavioral Profile- Guardian
Strongest Behaviors
- Cautious; follows a well-established and proven plan to avoid making mistakes. Does the background research necessary to have proof to support decisions before action is taken.
- Detail-oriented and accommodating; most comfortable working as part of a well-defined team for which they produce high-quality output and decisions.
- Attention to detail; follows through on tasks to ensure completion in general accordance with quality standards.
Behavioral SummaryA very conscientious and disciplined person; particularly careful, thorough, and accurate in their work. Zeus is exacting and strives to produce results that precisely meet the established goals. Works best where there are clear standards, expectations, reporting relationships and measurements for the work. Zeus will depend upon professional training, his own experience, or management leadership, to provide those standards and the structure needed for his work.
Given sufficient experience, he will produce work of high quality, giving close attention to the accuracy of details. Stable and dependable; consistent in his actions and, if necessary, has sufficient patience to do work of a repetitive nature. Believes in having, and following, well-defined processes and procedures.