Candidate No. 424433
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Maria Arlene

Administrative

Phone Support Agent

Data Entry Specialist

Back-Office Administrator

Skills

★★★ Advanced:

Data Entry, Customer Service, Technical Support, Email Support, more

★★ Intermediate:

Inbound Calls, Outbound Calling, Cold Calling, more

Hourly Rate Gauge

Today's value  AUD $11.59

$10.38

if $ 1 = PHP 42

$12.58

if $ 1 = PHP 30
Currency Fluctuation Range

*includes service fee. Please note that hourly rates are linked to the exchange rate, and fluctuate slightly from month to month.

Employment Preferences

Availability:

 Full Time

Preferred Timezone:

Australian Western Standard Time, Australian Central Standard Time, Australian Eastern Standard Time, New Zealand Daylight Time

Hourly & Monthly Rate:
(inclusive of service fee)

Full Time: AUD $11.59 per hour or $2008.83 per month

*Plus GST for Australian Businesses
Remote Staff Recruiter Comments
  • Len worked since 2009 as a Customer Service, General Virtual Assistant within different industries such as Health, BPO/Call Center. 
  • Her experience in working as a freelancing Virtual Assistant mold her to learn different skills. 
  • Most of her clients are from United States. 
  • She does have great communication skills and also reliable towards work.
  • She had a formal training for Real Estate. 
  • She is well vetted in doing the following roles:
    • Data Entry
    • Administrative Support
    • Database Management
    • Customer Service
  • She had an experience in using the following tools:
    • Microsoft 365
    • Google Suite
    • Hootsuite
    • Slack
    • Vonage
    • Route Genie
    • EMR (Electronic Medical Records)
  • She is available to start immediately.
Employment History
Virtual Executive Assistant
Industry:Healthcare / MedicalEmployment Period:December 2017 to December 2020 (36 Months)Duties and Responsibilities:
  • Verify eligibility for transportation benefits for the patient. 
  • Obtain authorization for transportation for the patient. 
  • Prepares the daily schedule of the drivers (spreadsheet & via Route Genie).
  • Incharge of the daily dispatch of the drivers via Route Genie. 
  • Assists all the drivers in terms of their daily schedule via Route Genie. 
  • Prepares the monthly standing order report for transportation for all of the patients. 
  • Prepares the monthly standing order reports for Logisticare patients. 
  • Maintain open communication with all the patients, do a follow up call with regards to their scheduled appointments (doctor’s appointments, etc. ) and make sure all scheduled appointments have authorization for transportation. 
  • Maintain open communication with the patient's insurance PIC (person in contact) with regards to their scheduled appointments and future appointments, make sure all scheduled appointments have authorization signed by the insurance PIC and a copy of the authorization is forwarded to Community Shuttle. 
  •  Maintain open communication with the Front Desk (Active PT & All Axis) and make sure that all of their inquiries and concerns when it comes to patient’s transportation are all addressed in a proper and timely manner. 
  • Prepares all the paperworks and documents needed for the day to day operations. 
General Virtual Assistant
Industry:Healthcare / MedicalEmployment Period:December 2017 to December 2020 (36 Months)Duties and Responsibilities:
  • Update patients info and medical charts through Electronic Medical Records via WebPt. 
  • Call and follow up with patient's insurance and make sure that all other visits has authorization for therapy sessions. 
  • Call and follow up with patients primary care physicians and make sure that the patient's initial evaluation are signed by their respective doctors. 
  • Manage the day to day operation, supervise all of the therapist onsite and outsourced and make sure that all of the patient's visits has proper documentations singed by the therapists and uploaded through EMR. 
  • Reports directly to the CEO with regards to the daily, weekly and monthly productivity. 
Education History

Field of Study:

Architecture

Major:

Not Applicable

Graduation Date:

December 2020

Located In:

Philippines

License and Certification:

Not Applicable

Skills

★★★ Advanced:
Data Entry, Customer Service, Technical Support, Email Support, Chat Support, Social Media Management, Lead Generation

★★ Intermediate:
Inbound Calls, Outbound Calling, Cold Calling

Work at Home Capabilities

Internet Bandwidth:

Between 5mbps to 100mbps

Working Environment:

Private Room

Speed Test Result:

Download: 21.01, Upload: 16.10

Internet Type:

Fiber

Hardware Type:

Desktop

Brand Name:

Customized

Processor:

Intel Core i5

Operating System:

Windows 10