Candidate No. 424367
PLAY AUDIO
Mario

Customer Support

Technical Support Specialist

Phone Support Agent

Skills

★★★ Advanced:

Customer Experience, Email Handling, Proofreading, Customer Handling, more

★★ Intermediate:

Microsoft, .NET 3.5, more

Hourly Rate Gauge

Today's value  AUD $11.59

$10.38

if $ 1 = PHP 42

$12.58

if $ 1 = PHP 30
Currency Fluctuation Range

*includes service fee. Please note that hourly rates are linked to the exchange rate, and fluctuate slightly from month to month.

Employment Preferences

Availability:

 Part Time Full Time

Preferred Timezone:

Australian Western Standard Time, Australian Central Standard Time, US Pacific Standard Time, US Mountain Standard Time, US Central Standard Time, US Eastern Standard Time

Hourly & Monthly Rate:
(inclusive of service fee)

Part Time: AUD $11.59 per hour or $1004.42 per month
Full Time: AUD $11.59 per hour or $2008.83 per month

*Plus GST for Australian Businesses
Remote Staff Recruiter Comments
  • Mario has been working since 2012 and has handled roles such as Customer Service Representative, Technical support within BPO and Telecommunication industries.
  • He honed his skills in Customer Service, Customer management, coaching, quality assurance, basic team management, Technical support, Troubleshooting, Inbound call, and email management
  • Has handled Telecommunication, Automotive and entertainment accounts.
  • He has been working as a Customer service Representative for 12 years supporting American customers and was promoted as a Subject matter expert.
  • Well versed with software tools:
    • Salesforce
    • Cisco
    • Outlook
    • Google App
    • Outlook
  • He can start Immediately 
Employment History
CUSTOMER SERVICE REPRESENTATIVE
Industry:Call Center / IT-Enabled Services / BPOEmployment Period:June 2013 to August 2014 (14 Months)Duties and Responsibilities:
  • Account: Telecommunications
  • Update customer’s account information
  • Basic Troubleshooting of customer’s device
  • Schedule a technician to fix customer’s device
CUSTOMER SERVICE REPRESENTATIVE
Industry:Call Center / IT-Enabled Services / BPOEmployment Period:November 2012 to June 2013 (7 Months)Duties and Responsibilities:
  • Account: Telecommunications
  • Basic troubleshooting of customer’s device
  • Assist customers with billing issues
  • Update customer’s account information
  • Upselling
CUSTOMER SERVICE REPRESENTATIVE
Industry:Call Center / IT-Enabled Services / BPOEmployment Period:August 2014 to November 2019 (63 Months)Duties and Responsibilities:
  • Account: Automotive Services
  • Basic troubleshooting of customer’s vehicles
  • Provide warranty and eligibility information
  • Refer to dealership for possible prospect
  • Schedule a rental vehicle
  • Schedule an appointment for vehicle diagnosis
  • Endorsement to roadside assistance
  • Process reimbursement
CUSTOMER SERVICE REPRESENTATIVE
Industry:Call Center / IT-Enabled Services / BPOEmployment Period:December 2019 to July 2021 (19 Months)Duties and Responsibilities:
  • Account: Music streaming app
  • Basic Troubleshooting of customer’s device
  • Assist customers with billing issues
  • Update customer’s account information
Education History

Field of Study:

Not Applicable

Major:

Not Applicable

Graduation Date:

March 2001

Located In:

Philippines

License and Certification:

Not Applicable

Skills

★★★ Advanced:
Customer Experience, Email Handling, Proofreading, Customer Handling, Billing, Salesforce CRM, Cisco

★★ Intermediate:
Microsoft, .NET 3.5

Work at Home Capabilities

Internet Bandwidth:

25 Mbps

Working Environment:

Private Room

Speed Test Result:

Not Applicable

Internet Type:

Fiber

Hardware Type:

Laptop

Brand Name:

ASUS

Processor:

Intel Core i5 10th gen

Operating System:

Windows 10