Candidate No. 424231
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Joana Marie

Systems Networking and Administration

System Administrator

Database Administrator

Skills

★★★ Advanced:

Salesforce CRM, Custom Formula for Salesforce, Salesforce.com, Database Administration, more

★★ Intermediate:

Salesforce Analytics, Scheduling Tool, Microsoft Tools, Google Apps, more

Hourly Rate Gauge

Today's value  AUD $23.10

$20.00

if $ 1 = PHP 42

$26.04

if $ 1 = PHP 30
Currency Fluctuation Range

*includes service fee. Please note that hourly rates are linked to the exchange rate, and fluctuate slightly from month to month.

Employment Preferences

Availability:

 Part Time

Preferred Timezone:

Australian Western Standard Time, Australian Central Standard Time, Australian Eastern Standard Time, New Zealand Daylight Time

Hourly & Monthly Rate:
(inclusive of service fee)

Part Time: AUD $23.10 per hour or $2001.57 per month

*Plus GST for Australian Businesses
Remote Staff Recruiter Comments
  • Joana started working since 2016 through different industries as a Business Care Consultant and as a Salesforce Administrator.
  • She had three (3) different Salesforce Certifications such as:
    • Salesforce Platform App Builder Certification
    • Salesforce Administrator ADM201 Certification
    • Salesforce Advanced Administrator ADM211 Certification
  • As she venture this role, she was able to get different recognitions like:
    • Best Performer, Salesforce GTSS ACN
    • Best Team, Salesforce GTSS ACN
    • Awards and Recognition, Delivering Outcomes – ACN
  • She graduated in college with a degree in Information and Technology. 
  • She is adept in using the following tools:
    • Data Loader
    • Data Import Wizard
    • Data Export
    • ScheduleOnce
    • Conga Composer
    • Twilio (without custom coding)
    • Pardot
  • She is proficient in using or creating Salesforce Custom and Standard Objects.
  • She is knowledgeable in custom field configurations, email templates, search functionality, workflows, process builders, flows, reports and dashboards, and all sandbox types.
  • She is also well versed in deploying change sets, installing, and uninstalling applications.
  • On her previous experience, she is responsible for all aspects of user provisioning and general System Administrator functions within Salesforce.
  • She is available for a full time role with at least 60 days notice. 
  • She can start as a Part Time staff immediately.
Employment History
Salesforce Administrator
Industry:Banking / Financial ServicesEmployment Period:October 2020 to July 2021 (9 Months)Duties and Responsibilities:
  • Responsible for all aspects of user provisioning and general System Administrator functions within Salesforce.
  • Ensures users have access to the right data by managing the platform security settings, access to apps, objects, records, and fields (roles, profiles sharing rules, permission sets, etc.).
  • Responsible to keep a check on the restrictions set on the accessibility of sensitive business data by the user accounts.
  • Responsible for all aspects of data maintenance including identifying, cleaning, and preventing ‘bad’ data.
  • Build Salesforce reports and dashboards as needed.
Salesforce Administrator
Industry:EducationEmployment Period:August 2020 to October 2020 (2 Months)Duties and Responsibilities:
  • Responsible for all aspects of user provisioning and general System Administrator functions within Salesforce.
  • Ensures users have access to the right data by managing the platform security settings, access to apps, objects, records, and fields (roles, profiles sharing rules, permission sets, etc.).
  • Stay current on Salesforce releases, new features, product roadmaps and applications available from 3rd parties in Salesforce App Exchange.
  • Responsible for maintaining data back-ups and supervising the data archiving process.
  • Responsible for all aspects of data maintenance including identifying, cleaning, and preventing ‘bad’ data.
  • Performs routine data integrity health checks such as records de-dup and enrichment and works with partners to facilitate mass data uploads of records, as needed.
  • Build Salesforce reports and dashboards as needed.
Salesforce AMS
Industry:Not ApplicableEmployment Period:August 2019 to February 2020 (6 Months)Duties and Responsibilities:
  • Know the business processes, understand how the application meets the business requirements and apply this knowledge to solve problems.
  • Understand configuration dependencies and inter relationships between Salesforce.
  • Set up and implement high-quality solutions following industry effective practices.
  • Manage and mentor teams and take ownership of their deliverables.
  • Identify and mitigate risks and confirm meeting various project metrics.
  • Assist in the preparation and review of the functional and integration test cases.
  • Also operate effectively as an individual contributor for quick turnaround of enhancements and fixes.
  • Take responsibility for meeting expectations in terms of quality and timeliness of deliverables.
Software/Application Tech Support Associate
Industry:Computer / Information Technology (Software)Employment Period:October 2017 to August 2019 (22 Months)Duties and Responsibilities:
  • Provide Level II support specialized in data management, chatter, search, deployment, and knowledge issues for end user applications infrastructure, according to the approved incident management processes.
  • Identify and report incidents, determine nature, impact, and true extent of the incident take required action and follow-up.
  • Develops and maintains knowledge of customer and customer specific business environment.
  • Develop and maintains an understanding of customer Service Level Agreements.
  • Perform incident notification and escalation to ensure problems/request/issues are communicated effectively and receiving proper management attention.
Business Care Consultant
Industry:Call Center / IT-Enabled Services / BPOEmployment Period:June 2016 to October 2017 (16 Months)Duties and Responsibilities:
  • Deliver service and support to end-users using and operating automated call distribution phone software, via remote connection or over the Internet.
  • Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services.
  • Gather customer’s information and determine the issue by evaluating and analyzing the problem.
  • Diagnose and resolve technical hardware and software issues involving internet connectivity, email clients, IPTV, VOIP and more.
  • Identify and escalate priority issues per Client specifications or redirect problems to appropriate resource.
  • Offer alternative solutions where appropriate with the objective of retaining customers’ and clients’ business.
  • Organize ideas and communicate oral messages appropriate to listeners and situations.
  • Stay current with system information, changes, and updates.
Education History

Field of Study:

Computer Science/Information Technology

Major:

Not Applicable

Graduation Date:

January 2012

Located In:

Philippines

License and Certification:

Not Applicable

Skills

★★★ Advanced:
Salesforce CRM, Custom Formula for Salesforce, Salesforce.com, Database Administration, Administrative Support

★★ Intermediate:
Salesforce Analytics, Scheduling Tool, Microsoft Tools, Google Apps, Email Support

Work at Home Capabilities

Internet Bandwidth:

25 Mbps

Working Environment:

Private Room

Speed Test Result:

Download: 2.26, Upload: 36.72

Internet Type:

Fiber

Hardware Type:

Laptop

Brand Name:

Huawei

Processor:

AMD Ryzen 7

Operating System:

Windows 10