Candidate No. 424060
PLAY AUDIO
Ryan

Customer Support

Email Support Agent

Chat Support Agent

Skills

★★★ Advanced:

Training, Operations Management, Call Center Operations, Sales operations, more

★★ Intermediate:

Photo Editing, Digital Marketing, more

Hourly Rate Gauge

Today's value  AUD $8.30

$7.64

if $ 1 = PHP 42

$8.74

if $ 1 = PHP 30
Currency Fluctuation Range

*includes service fee. Please note that hourly rates are linked to the exchange rate, and fluctuate slightly from month to month.

Employment Preferences

Availability:

 Part Time

Preferred Timezone:

Not Applicable

Hourly & Monthly Rate:
(inclusive of service fee)

Part Time: AUD $8.30 per hour or $719.52 per month

*Plus GST for Australian Businesses
Remote Staff Recruiter Comments
  • Ryan has over 10 years of experience mostly within BPO Industry.
  • He gained proficiency when it comes to:
    • Customer Service
    • Operations/Sales Management
    • Training
  • He mostly handled non-voice accounts globally catering clients from US, UK, Australia, India and more.
  • From an agent role, he continuously step up the ladder to being the Operations Manager and handled around 60-100 agents.
  • Adept with using software/tools such as:
    • WordPress
    • MS Office
    • Photoshop
  • He is available to start immediately

Predictive Index Behavioral Profile - Collaborator

https://www.predictiveindex.com/reference-profile/collaborator/

Strongest Behaviors:

  • Socially-focused, naturally empathizes with people, easily seeing their point of view or understanding their emotions. Positive, non-threatening communication.
  • Teaches and shares; often working collaboratively with others to help in any capacity.
  • Accommodating; most comfortable working with others, often puts team/company goals before personal goals. Promotes teamwork by actively sharing authority.
Behavioral Summary: 

Ryan is a warm, informal, outgoing, and congenial person who gets along comfortably with most people, meets new people easily and enjoys doing so, and works as well in group situations as well as one-on-one. A persistent, eager helper; has the kind of comfort with intangibles required to do work requiring an intuitive understanding of others’ viewpoints and feelings.

Ryan is able to reach and stimulate others while being aware of and sympathetically interested in their needs. Unselfish and derives satisfaction from doing things for other people and being liked and appreciated by them for doing so.




 
Employment History
OPERATIONS MANAGER
Industry:Call Center / IT-Enabled Services / BPOEmployment Period:September 2016 to May 2020 (44 Months)Duties and Responsibilities:
  • Providing inspired leadership for the company.
  • Developing and implementing current company policies and procedures.
  • Creating important policy, planning and strategy decisions.
  • Assisting HR and Training Manager on recruitment.
  • Promoting a company culture that encourages top performers and high morale.
  • Oversees budgeting, reporting, planning and auditing.
  • Working with senior stakeholders.
  • Working with the board of directors to determine the mission, and planning for short and long term goals.
  • Ensuring all legal documents is filed and monitor compliance with the laws and regulations.
  • Identifying problems and opportunities for the company.
  • Build alliances and partnerships with other organization.
REGIONAL TRAINER
Industry:Not ApplicableEmployment Period:July 2020 to July 2021 (12 Months)Duties and Responsibilities:
  • Develop various training plans based on the company's development.
  • Responsible for various trainings of the company and complete various training tasks assigned by the company.
  • Responsible for the organization of the entire training, communication between teaching and learning to ensure the smooth completion of the training.
  • Establish and improve the company's training system and set up a training database.
  • Manage the training team, supervise the progress of the training work, and deal with relevant issues in a timely manner.
  • Collect the opinions of the participants and promote the improvement and adjustment of the training work.
  • Perform other tasks assigned from time to time.
OPERATIONS MANAGER
Industry:Call Center / IT-Enabled Services / BPOEmployment Period:September 2014 to September 2016 (24 Months)Duties and Responsibilities:
  • Providing inspired leadership for the company.
  • Developing and implementing current company policies and procedures.
  • Creating important policy, planning and strategy decisions.
  • Assisting HR and Training Manager on recruitment.
  • Promoting a company culture that encourages top performers and high morale.
  • Oversees budgeting, reporting, planning and auditing.
  • Working with senior stakeholders.
  • Working with the board of directors to determine the mission, and planning for short and long term goals.
  • Ensuring all legal documents is filed and monitor compliance with the laws and regulations.
  • Identifying problems and opportunities for the company.
  • Build alliances and partnerships with other organization.
ASSISTANT OPERATIONS MANAGER
Industry:Call Center / IT-Enabled Services / BPOEmployment Period:April 2012 to September 2014 (29 Months)Duties and Responsibilities:
Assistant Operations Manager (March 2013 – September 2014)
  • Assisting the Operations Manager in supervising daily operations of organization.
  • Officer in charge when the Operations Manager is not around.
  • Educating all department heads on best practices and company policy standards.
  • Evaluating current strategies and recommend improvements on operations.
  • Assisting HR on interview new applicants.
  • Assisting Training Manager in training new hired employees.
  • Assisting Supervisors in supervising their own team.
  • Supervising the team for quality assurance on all technical aspects and office peripherals.
Sales Manager (April 2012 – March 2013)
  • Responsible for reaching the short and long term goals of the team through effective planning and analyzing previous performance.
  • Motivating and advising the teams to improve performance. 
  • Counsel, support and discipline underperforming sales team.
  • Meeting with the sales team weekly to plan and strategize sales plan and targets.
  • Creating payout draft for agents and weekly auditing.
Education History

Field of Study:

Science & Technology

Major:

Information and Communications Technology

Graduation Date:

March 2009

Located In:

Philippines

License and Certification:

Not Applicable

Skills

★★★ Advanced:
Training, Operations Management, Call Center Operations, Sales operations, Administrative Support, Microsoft Office

★★ Intermediate:
Photo Editing, Digital Marketing

Work at Home Capabilities

Internet Bandwidth:

100 Mbps and above

Working Environment:

Private Room

Speed Test Result:

Not Applicable

Internet Type:

Fiber

Hardware Type:

Desktop

Brand Name:

Customized

Processor:

AMD

Operating System:

Windows 10