Candidate No. 423953
PLAY AUDIO
Arvin

Customer Support

Lead Generation Specialist

Email Support Agent

Chat Support Agent

Skills

★★★ Advanced:

Lead Generation, LinkedIn Lead Generation, Outbound Lead Generation, Administrative Support, more

★★ Intermediate:

Data Entry, Social Media Management, Salesforce CRM, Microsoft Office, more

Hourly Rate Gauge

Today's value  AUD $13.23

$11.76

if $ 1 = PHP 42

$14.50

if $ 1 = PHP 30
Currency Fluctuation Range

*includes service fee. Please note that hourly rates are linked to the exchange rate, and fluctuate slightly from month to month.

Employment Preferences

Availability:

 Part Time Full Time

Preferred Timezone:

Australian Western Standard Time, Australian Central Standard Time, Australian Eastern Standard Time, New Zealand Daylight Time

Hourly & Monthly Rate:
(inclusive of service fee)

Part Time: AUD $13.23 per hour or $1146.87 per month
Full Time: AUD $13.23 per hour or $2293.73 per month

*Plus GST for Australian Businesses
Remote Staff Recruiter Comments
  • Ben has been working since 2010 in different industries mostly in the BPO industry. He was a Customer Service Support Representative, Data Specialist, Sales Development Representative, Virtual Assistant, and Customer Support Operator.
  • He was previously promoted to Team Leader and supervised a team.
  • He is competent in providing support to the following:
    • Customer Service - calls, email and chat
    • Email Management
    • Appointment Setting
    • Lead Generation
    • Telemarketing
    • Data Management
    • Management roles (e.g. Team Leader)
    • Administrative tasks
  • He is proficient in using the following tools:
    • Amdocs
    • Salesforce
    • Google Spreadsheets
    • LinkedIn Sales Navigator
    • Avaya Phone System
    • Jira
    • Trello
    • Zenoti
    • Slack
    • MS Office
  • He is available to start by April 22 as he is currently working full-time.
Predictive Index Behavioral Profile - Operator

Strongest Behaviors
  • Cooperative, easy-going, and agreeable in getting along with others. A focused, uncritical listener who won’t “rock the boat.”
  • Detail-oriented and accommodating; most comfortable working as part of a well-defined team for which they produce high-quality output and decisions.
  • Driven to protect the company against risk by thoroughly leveraging their background and strictly following “the book.”
Behavioral Summary
Helpful, patient, and stable; works steadily and consistently. Respectful of established processes, standards, and policies, Arvin will work within those standards to ensure repeated successes and high-quality results. He has the patience and tolerance required for routine work and can be relied on to do such work consistently and in a relaxed manner. Prefers having, and following, a well-thought-out process to ensure success. If he is responsible for establishing the process, he will do so in a thoughtful, methodical manner, paying close attention to details and time-honored successes. 
Employment History
Technical Support Representative
Industry:Call Center / IT-Enabled Services / BPOEmployment Period:November 2010 to June 2011 (7 Months)Duties and Responsibilities:
  • Provide clear and concise solutions/ instructions to customers
Technical/Customer Service Support Representative
Industry:Call Center / IT-Enabled Services / BPOEmployment Period:July 2011 to November 2014 (40 Months)Duties and Responsibilities:
  • Knowledge in providing instructions through the process provided by the client, making sure that the customer understands the procedures by giving clear and concise instructions.
  • Knowledge in handling billing and other general concerns of the customers.
  • Reading the ledger, explaining subscriptions, etc. in a concise and helpful manner.
Team Leader
Industry:Call Center / IT-Enabled Services / BPOEmployment Period:November 2014 to September 2017 (34 Months)Duties and Responsibilities:
  • With years of experience in Technical Support and Customer Service, knowledge in handling people in terms of the following:
  • Ensure that employees follow the company’s policies and procedures
  • Manage individual and team scorecard per month Monitor, assess, and provide feedback about employee's performance
  • Handle Escalations
Data Specialist
Industry:Advertising / Marketing / Promotion / PREmployment Period:October 2017 to February 2019 (16 Months)Duties and Responsibilities:
  • Knowledge in scrutinizing information or reports through data analysis tools like Microsoft Excel, updating statistics related to the company’s revenue, transforming raw data for lead generation mailers.
Sales Development Representative
Industry:Law / LegalEmployment Period:February 2019 to September 2020 (19 Months)Duties and Responsibilities:
  • Work closely with sales teams to schedule qualified demonstrations, meetings, build pipeline, and produce real business opportunities in accordance with approved sales management guidelines.
  • Prospect for new business through a high volume of cold calling and following up with prospects as previously identified.
  • Identify qualified prospects and navigate company structures to identify key decision makers and influencers.
  • Keep accurate records in our CRM and build client profiles by updating client information and managing sensitive client and prospect data.
Virtual Assistant
Industry:Call Center / IT-Enabled Services / BPOEmployment Period:October 2020 to July 2022 (21 Months)Duties and Responsibilities:
  • Social Media Manager
  • Customer Service
  • Admin Tasks
  • Lead Generation
Customer Support Operator
Industry:SportsEmployment Period:November 2022 to July 2024 (20 Months)Duties and Responsibilities:November 2022 - present
  • Collaborate with esports tournament organizers to ensure content is correctly set up for GRID to collect data
  • Communicate with clients, answering questions and solving issues where required
  • Help improve the GRID product suite based on customer feedback and defects you’ve identified
  • Record data quality issues and process issues
  • Take responsibility for daily customer relations to support GRID’s vision of providing unparalleled world-class customer service and support, including interacting with customers and answering customer inquiries or issues via email, live chat (Slack, Skype, Discord, Teams)
  • Expand on game and GRID product knowledge to improve our service quality
  • Contribute daily to our knowledge base to share your knowledge with grid employees, partners, and customers

 
Customer Support Operator
Industry:Not ApplicableEmployment Period:November 2022 to November 2024 (24 Months)Duties and Responsibilities:Delivered exceptional customer support via email and live chat platforms (Slack, Skype, Discord, Teams), ensuring high customer satisfaction and swift issue resolution. Collaborated with organizers to optimize data collection and ensure accurate event content. Enhanced product offerings by integrating customer feedback into development cycles. Documented and analyzed data quality issues for process improvement.
Education History

Field of Study:

Computer Science/Information Technology

Major:

Information Technology

Graduation Date:

May 2008

Located In:

Philippines

License and Certification:

Not Applicable

Skills

★★★ Advanced:
Lead Generation, LinkedIn Lead Generation, Outbound Lead Generation, Administrative Support, Customer Support, Customer Service

★★ Intermediate:
Data Entry, Social Media Management, Salesforce CRM, Microsoft Office, Google Docs

Work at Home Capabilities

Internet Bandwidth:

Greater than 100mbps

Working Environment:

Private Room

Speed Test Result:

https://www.speedtest.net/result/10767299994

Internet Type:

Fiber

Hardware Type:

Laptop

Brand Name:

Acer

Processor:

Intel Core i5-1035G1

Operating System:

Windows 11