Candidate No. 423283
PLAY AUDIO
Jean Marie

Customer Support

Lead Generation Specialist

Phone Support Agent

Email Support Agent

Skills

★★★ Advanced:

Customer Experience, Communication Skills, Administrative Skills, Inbound Calls, more

★★ Intermediate:

Editing, Video Editing, Photo Editing, more

Hourly Rate Gauge

Today's value  AUD $10.93

$9.83

if $ 1 = PHP 42

$11.81

if $ 1 = PHP 30
Currency Fluctuation Range

*includes service fee. Please note that hourly rates are linked to the exchange rate, and fluctuate slightly from month to month.

Employment Preferences

Availability:

 Full Time Part Time

Preferred Timezone:

Australian Eastern Standard Time

Hourly & Monthly Rate:
(inclusive of service fee)

Part Time: AUD $10.93 per hour or $947.44 per month
Full Time: AUD $26.38 per hour or $4572.93 per month

*Plus GST for Australian Businesses
Remote Staff Recruiter Comments
Candidate has excellent communication skills. She worked with several industries like (Water, BPO, Real Estate and RPO). She started working in a BPO company under AU and US based client. She also had a background with billing and collections in a Real Estate company.  Jean also worked as Senior Recruiter in RPO company.
Her honed her skills in Customer Satisfaction, Admin tasks and Recruitment
She is open for Full-time and Part-time

Skills
  • Recruitment
    • Sourcing candidate for client's requisiton
    • Job research
    • ATS
    • Conducts pre-assessment
    • Discuss pre qualifying assessments
  • Customer Service
  • Lead Generation
  • Outbound call
  • Administrative Tasks
She is available to start immediately.

 
Employment History
Customer Service Representative Level 4
Industry:Call Center / IT-Enabled Services / BPOEmployment Period:May 2021 to July 2021 (2 Months)Duties and Responsibilities:
  • Answers inbound calls from stores and customers regarding all facets of Client Credit Card(s);
  • Resolves credit inquiries on new accounts;
  • Makes use of problem-solving/decision-making skills to achieve the highest level of customer satisfaction;
  • Utilizes professional techniques to generate additional revenue via retail, credit, and/or product marketing;
  • Comply with overall call quality standards;
  • Adhere to Schedule and Time on System, follow Company Rules and Policies, especially on Time and Attendance.
Part-Time Customer Care Representative
Industry:Call Center / IT-Enabled Services / BPOEmployment Period:May 2012 to August 2014 (27 Months)Duties and Responsibilities:
  • Interviewed consumers and professionals to assist companies in providing products and services.
  • Managed calls effectively and efficiently in a complex, fast-paced and challenging call center environment.
  • Addressed respondents’ product/service complaints empathetically and professionally
Customer Service Officer
Industry:Call Center / IT-Enabled Services / BPOEmployment Period:August 2014 to April 2015 (8 Months)Duties and Responsibilities:
  • Surveyed/do pre-qualification calls to look for qualified potential property buyers
  • Australian Account (Investment Property Group Australia)
Senior Accounts Officer
Industry:Utilities / PowerEmployment Period:June 2015 to March 2018 (33 Months)Duties and Responsibilities:
  • Trained system users both side by side and the conference room type of training (people from different South Area Joint Venture Projects from a normal employee to the Board of Directors and even the Branch & General Managers) until they finally learn how to fully use our in-house system, including those who don’t even know yet how to use a computer
  • Facilitated requested teaching/trainings on-site and off-site, whenever and wherever needed, even when I’m inside a moving vehicle
  • Created System Modules / Hand Outs / Manuals suitable for whatever the South Area Joint Venture Projects will be needing
  • Was responsible for on the spot Actual System Presentations whenever requested and to wherever site needed
  • Was responsible for data analyzation from data provided by our in-house system (whether concessionaire has an advance payment, a senior discount, surcharge, meter charge, if payment has already been debited or credited from our diff ledgers, etc.,)
  • Assisted all South Area Joint Venture Projects via Team Viewer / Ultra Viewer / Remote Desktop Connection, when we’re not physically present on-site, whenever needed, regardless of the time and day
  • Assigned in the Vista Group, Billing and Collections Dept. for HOA Dues
  • Was responsible for submission of HOA partial and final collection reports
  • Carefully addressed concessionaire’s HOA & Water complaints physically, thru phone and via email as well
  • Managed SMS Blast, may it be SMS Bills or reminders for delinquent accounts
  • Was in charge of RMG Bills, from creating them up to having it delivered to RMG’s WCC office
  • Assigned in the daily monitoring of all partner payment channels involved in all my accounts
  • Heavily involved in South Area Joint Venture Projects
  • Handled meter reading gadgets quotation requests of all South Area Joint Venture Projects
  • Ensured meter reading gadget supplier delivers on time in preparation for actual Day 1 Joint Venture operation
  • Was responsible for thorough testing of our in-house systems before site deployment until it’s finally error free
  • Assured that our in-house systems are fully functional and error-free even after leaving the site itself, and even after every system enhancement or update
  • Deployed and implemented in-house systems and gadgets to be used in the whole business operation of all South Area Joint Venture Projects
  • Attended meetings with the General Managers, Control Monitoring Unit and Board of Directors of different Water Districts whenever needed
  • Controlled and maintained thousands of accounts of all South Area Joint Venture Projects
  • Prepared and verified all month end reports of all South Area Joint Venture Projects before final submission to Commercial Department
  • Was responsible for budget control each site visit for all South Area Joint Venture Projects
Senior Recruiter Level 2
Industry:Human Resources Management / ConsultingEmployment Period:April 2018 to January 2019 (9 Months)Duties and Responsibilities:
  • Looked for suitable candidates for a client position by conducting research on job boards, applicant tracking systems, company web sites etc.,
  • Conducted pre-assessment calls with candidates, verifying different items such as qualifications, availability and compensation requirements.
Part-Time Online English Teacher
Industry:EducationEmployment Period:June 2018 to December 2018 (6 Months)Duties and Responsibilities:
  • Conducted a 1-on-1, 25 minute online English class thru Skype, with Japanese students aged 5 to 14 yrs. old
  • Made progress reports for each student per class, and submit it before the day ends
  • Followed the curriculum set by SAIEI School in Japan
Leasing Specialist
Industry:Property / Real EstateEmployment Period:January 2019 to April 2021 (27 Months)Duties and Responsibilities:
  • Assisted unit enrollment inquiries
  • Conducted unit inspections as needed (if Site Coordinator is unavailable)
  • Photographed unit dress-ups for marketing purposes as needed (if Site Coordinator is unavailable)
  • Endorsed unit viewings to its respective Property Management Office
  • Coordinated preferences and requests of tenant to unit owner
  • Negotiated and acted as a middle man between lessee & lessor
  • Requested contract preparation to Admin
  • Reviewed the contract prepared by Admin
  • Assisted lessee & lessor’s lease agreement contract signing
  • Collected PDCs from lessee as rental payment to be given to lessor
  • Facilitated tenant move-in & move-out in coordination with the respective Property Management Office
  • Coordinated with Property Management Office whenever lessees / lessors have unit concerns like unit assistance repairs, leaks, billing concerns, etc.
  • Handled orphan accounts, problem accounts & special foreign accounts
  • Addressed client inquiries, requests & complaints
  • Overseen the work I assign our Site Coordinator including his attendance and liquidation/reimbursements
  • Prepared updated reports for my accounts per area
  • Assisted pull-out of unit keys
  • Managed social media accounts (Facebook and Instagram)
Education History

Field of Study:

Advertising/Media

Major:

Advertising and Public Relations

Graduation Date:

January 2014

Located In:

Philippines

License and Certification:

Not Applicable

Skills

★★★ Advanced:
Customer Experience, Communication Skills, Administrative Skills, Inbound Calls, Outbound Calling, Outbound Appointment Setting

★★ Intermediate:
Editing, Video Editing, Photo Editing

Work at Home Capabilities

Internet Bandwidth:

Between 5mbps to 100mbps

Working Environment:

Private Room

Speed Test Result:

Not Applicable

Internet Type:

Fiber

Hardware Type:

Laptop

Brand Name:

Lenovo

Processor:

Core i7 9th Gen

Operating System:

Windows 10